No form of violence, vandalism or inappropriate behaviour is acceptable on Town properties or in facilities, vehicles or programs. Incidents involving the following should be reported:
- Verbal assault
- Physical assault/harm
- Use of alcohol/drugs
- Harassment
- Threats/aggression
- Vandalism
- Theft
If a situation occurs, how quickly should it be reported?
For best and timely resolutions, incidents should be reported within 24 hours.
How and to whom should an incident be reported?
If you are involved in or witness a situation, you can report it in person with Town staff or the participating community organization (if applicable), online or by calling 1-866-67R-ZONE.
If I report an incident, will it be kept confidential?
Yes, according to the Town's privacy information policy.
What happens once a report has been made?
Whether reported in person, through an organization or online, the report will be logged by Town staff and will either be dealt with directly by the Town or forwarded on to the appropriate group/organization for follow-up.
Will the Town follow-up on every incident?
The intent of the Rzone procedure is that each organization takes responsibility for situations created by or that affects their participants in cooperation with the Town. In some cases, the Town may take the lead role, in other cases it will be the community group or organization.
What are some of the consequences that may occur?
Each report will be reviewed on an individual basis. The nature and degree of discipline will be determined by the severity of the situation.
