Thursday, May 1, 2014 - for immediate release

New online tools make connecting with the town easier than ever

New features include Open Data Catalogue, Report a Problem tool, Ethics and Efficiency Hotline

Whether reporting a problem, accessing data, sharing ideas, getting involved or finding information, the Town of Oakville has made it easier than ever for residents to connect with the town through new online tools released today.

“Our new online services enhance opportunities for our residents and stakeholders to access information, get involved and share their thoughts and observations with us,” said Mayor Rob Burton. “Council is committed to being open, accessible, and accountable. One example is the launch of our Open Data Catalogue, which taps into the innovation in our community and will help transform data into winning ideas, services and applications that can make a difference in people’s lives.”

A few of the town’s newest online features include:

ServiceOakville Online

ServiceOakville has added an online Report a Problem tool for service requests for non-emergency issues such as garbage, graffiti, park, and road or sidewalk maintenance. Access the Report a Problem tool.

Since its launch in December 2012, ServiceOakville responded to almost 120,000 calls and counter visits, and created over 12,000 service requests on behalf of residents. Now citizens can enter their own service requests online in addition to calling ServiceOakville at 905-845-6601.

The Open Data Catalogue

The town’s first open data catalogue includes the release of 10 machine-readable, downloadable datasets. Open data promotes the release of the town’s collected data to enable citizens, business and other organizations to leverage it in innovative and productive ways. The town will be releasing further data sets throughout the year as it evaluates its approach to open data. Private information and non-town-owned material will not be published. 

Find out more about this pilot on the Open Data page.

The Ethics and Efficiency Hotline

As part of its commitment to being open and accountable, the town has created an Ethics and Efficiency Hotline to provide citizens with another convenient and confidential way to report suspected cases of waste, dishonest activity or fraud; or to provide specific recommendations to make town areas more efficient or effective. Operated by a third party, the hotline will provide options for both online and telephone reporting.

Visit the Ethics and Efficiency Hotline page for more information.

Citizens and businesses can also:

  • Check out our new YouTube channel for videos about town projects and promotions.
  • Create a custom brochure about business demographics and opportunities in Oakville.
  • Sign up for ePost to help manage your property tax bills online.
  • View the town’s photo gallery — from scenic landscapes to community events.

More to come!

These new online features are only the first of many changes that will occur over the next few years as the town continues to transform the way it delivers service, engages with the community and promotes open, accessible and accountable government. Later this month, the town will be releasing more datasets and launching a redesigned Oakville Centre for the Performing Arts website.

“Council is always looking at how we can best serve our citizens whether by phone, in person or online. We will continue to enhance our services to respond to the changing needs of citizens, businesses and the larger community,” said Mayor Burton “We look forward to continuing to expand our online services to best serve our increasingly mobile and digitally connected society.”

In the 2013 Citizen Survey, 64 per cent of respondents identified the website as their preferred way to access information about the town.


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