Recreation and Culture Programs FAQs

The town is currently in the Red-Control level in response to rising COVID-19 cases.

Town of Oakville recreation facilities remain open with new health and safety measures. During this time, cash payments will not be accepted.

The Town of Oakville continues its commitment to health and safety with altered programs and services, and is in regular contact with public health authorities to reduce the spread of COVID-19.

With Premier Ford’s announcement on Friday, November 13, we moved into the Red-Control level of the provincial COVID-19 Response Framework.

The following are in effect at all town-operated recreation facilities:

  • Access to recreation facilities is limited to 90 minutes.
  • Game play and scrimmaging is no longer permitted, therefore several drop-in sports such as hockey have been suspended.
  • Instructional, pre-registered programs for non-team sports such as badminton and pickleball continue with limited capacities.
  • Spectators are not permitted

If you were registered in an impacted program, you will be notified and refunds will be returned to the method of payment used in the original transaction. Should you have any questions, please call 905-815-2000 or email iris@oakville.ca from Monday to Friday from 8:30 a.m. to 4:30 p.m.

Not all facilities or amenities are available at this time. If you don’t see your favourite program now, check back regularly. Activities are being added as safety measures can be put in place.

Spaces will be very limited to comply with safety guidelines and available on a first-come, first-served basis.

Participants are reminded to follow proper health precautions, including the use of non-medical masks or face coverings (as required), use of hand sanitizer to clean hands frequently, and physical distancing.

Guests in our fitness facilities must stay 3 metres/9 feet away from others. A 2-metre/6-foot distance is required in all other indoor public areas.

Oakville Trafalgar Community Centre is now open!

The Town of Oakville’s new state-of-the-art Oakville Trafalgar Community Centre (OTCC), located on the former site of Oakville Trafalgar Memorial Hospital, is now open for pre-booked activities. An eight-week session of registered programs will be offered after Thanksgiving.

The Town of Oakville's other five community centres and Sixteen Mile Sports Centre reopened on Tuesday, September 8 for pre-booked single visit activities and registered programs.

Pools

  • Oakville Trafalgar, Queen Elizabeth Park Community and Cultural Centre (QEPCCC) and Glen Abbey pools are open.
  • The leisure pool at Iroquois Ridge Community Centre is only open for registered lessons. All recreational swims take place in the lap pool.
  • White Oaks Pool will remain closed for the rest of 2020.
  • Outdoor pools are now closed for the season.

Arenas

  • Both rinks at Glen Abbey, Joshua's Creek Arenas ice pads, Sixteen Mile Rinks 1, 2,3,4 and River Oaks Pad A are currently open.
  • River Oaks B pad is scheduled to open on Monday, October 12.
  • Ice at Trafalgar Park Community Centre is likely to open late-October.
  • Kinoak Arena and Maple Grove Arenas will remain closed for the rest of 2020.

Fitness centres

Glen Abbey, Iroquois Ridge, Oakville Trafalgar, QEPCCC, River Oaks, and Trafalgar Park are now open for pre-booked workouts. The walking tracks at Oakville Trafalgar and Trafalgar Park are also open.

Please note: Hours of operation vary and are subject to change based on daily programming needs.

Seniors Centres

Sir John Colborne Seniors Centre is now open for pre-booked drop-in activities like snooker, crafts, and more.

NEW! QEPCCC studios are now open.

The Ceramic Studio and Woodshop at QEPCCC are now open! The Fine Art Studio and Digital Lab are currently closed. Updates will be posted as they become available.

Culture Memberships are now available so that you can book your visit(s) using Active Oakville. Click on the What are the single-visit fees and payment options? tab for details.

Check out our Parented and Adult drop-in clay and painting workshops at QEPCCC.

Book your time using Active Oakville and make sure you include everyone who will be coming in your registration.

Oakville Museum and Erchless Estate

The Oakville Museum at Erchless Estate will be open for pre-booked timed tours only. Due to capacity limits, tours are offered for up to six people (must be from the same household or social circle) at a time. Walk-in visits are not permitted. Visit our Oakville Museum Tour page for registration links and admission requirements.

Oakville's First Post Office, 144 Front Street (in Lakeside Park), is closed to the public until further notice.

Currently closed

  • Service counters at Town Hall (except Service Oakville).
  • Ice at Trafalgar Park Community Centre is likely to open late-October.
  • Kinaok Arena and Maple Grove Arenas will remain closed for the rest of 2020.
  • Oakville Centre for the Performing Arts will be closed for the rest of 2020.
  • Youth centres.
  • The Digital Lab and Fine Arts Studio at QEPCCC are currently closed.
  • Picnic shelters (Coronation Park and Lions Valley).
  • White Oaks Pool will remain closed for the remainder of 2020.
  • Outdoor pools are now closed for the season.

How do plans to re-open town facilities comply with current rules and regulations?

Please review the following for more information.

Updates will be posted as they become available.

Winter programs will be available to browse at programs.oakville.ca starting Tuesday, December 1, 2020. Our new web application offers a more convenient and user-friendly program search tool for registered weekly programs and workshops.

Registration will begin on Wednesday, December 9 at 7 a.m. for residents.

Seniors memberships

An active Senior Services membership will not be required to register for 50+ programs at this time. Participants must only be 50 years of age or older.

Residents can email iris@oakville.ca with any registration questions Monday to Friday from 8:30 a.m. to 4:30 p.m.

Each participant must be registered to attend.

Drop-ins are not allowed at this time. If you can't find your favourite program right now, check back often. We are adding more activities as

All visits to Town of Oakville recreational facilities must be pre-booked and paid in advance. Residents can pre-book their single-visit activities online at active.oakville.ca.

Please check your confirmation details carefully, including the location you have selected and limit registration to one activity per day to ensure as many users as possible can enjoy our facilities.

Single-visit program options include:

NEW! Walking Track drop-ins and Seniors 50+ rate at Trafalgar Park

Our indoor walking tracks are a great place to stay active no matter what the weather's like! Book your drop-in at Trafalgar Park Community Centre today. Walks are just $1 (plus applicable taxes) during senior centre hours (9 a.m. to 4 p.m.).

Click on the What are the single-visit fees and payment options? tab for information about admission fees and our new monthly memberships.

Previous memberships and activity passes have been cancelled. Valentine’s Day tickets will be accepted for two months after non-registered pay-as-you-go programming returns.

Can I use my Fee Assistance to pay?

Yes. Money on your account can be used to pay for single-visit activities. If you require support with alternate payment options, please call 905-815-2000.

Single-visit swimming

Individual admission for leisure and lengths swims:

  • $4 for seniors (65+) and youth
  • $5 for adults (18+)

Pay just $15 for Family Swims with up to five (5) people in your immediate social circle.

Visit the Public Swimming page for schedules and details.

More information about pools, etc. can be found under the What do I need to know about pools, swimming and aquatic lessons? tab.

Single-visit fitness

Individual admission for a workout session:

  • $7.90 + tax for seniors (65+) and youth
  • $9.90 + tax for adults (18+)

More information can be found under the What do I need to know about fitness programs and facilities? tab.

New monthly memberships

We are offering memberships with special one-month rates in response to the COVID-19 pandemic. Click on the What memberships are available and how do I get one? tab to learn more.

We are offering special one-month rates for Adults, Seniors, Youth and Students in response to the COVID-19 pandemic. Starting Monday, November 23, people will be able to buy these monthly memberships directly at our community centres.

Memberships can also be purchased by credit card by contacting a Support Services team member at 905-815-2000, Monday to Friday from 8:30 a.m. to 4:30 p.m.

At this time, memberships are only available on a monthly basis and can be renewed two weeks before expiry.

A non-resident fee of $10 + HST will be charged as applicable.

What type of passes are available?

NEW! Monthly Culture memberships

Want to work on a project or hone your skills in the Ceramic Studio or Woodshop? Our new monthly Culture memberships are now available. Get yours for just $41.25 + HST to book drop-in studio time using Active Oakville. To purchase a Culture membership, you must (have) complete(d) a ceramic or wood safety test.

General Activity

Fees:

  • $20.19 + tax for adults
  • $16.15 + tax for youth and seniors

Includes:

  • Recreational swims
  • Recreational skates
  • Drop-in sports
  • Walking tracks

Fitness

Fees:

  • $36.74 + tax for adults
  • $29.39 + tax for seniors
  • $23.88 + tax for students

Includes:

  • Fitness centre access
  • Fitness classes
  • Courts
  • Recreational swims
  • Recreational skates
  • Drop-in sports
  • Walking tracks

Full Fitness

Fees:

  • $44.08 + tax for adults
  • $35.27 + tax for seniors
  • $28.65 + tax for students

Includes:

  • Fitness centre access
  • Fitness classes
  • Courts
  • Recreational swims and Waterfit
  • Recreational skates
  • Drop-in sports
  • Walking tracks
  • Shinny hockey, and
  • Rock climbing

Can we buy a Family General Activity Pass? Are family discounts available?

No. Family General Activity Passes and family discounts are not available at this time.            

Can I book an activity at any facility I choose using my pass?

Yes. Other than our Culture option, memberships are not location-specific and holders can book whatever swim, workout, etc. is available in Active Oakville at the time.

Will I get a physical membership card that has to be scanned?

No. All bookings and memberships are tracked electronically, so you don’t need to scan a card to attend your activity.

Do I need to schedule an appointment to purchase a membership?

No. We want people to purchase their membership at a time convenient for them. However, in-person sales are only available when staff are at the front desk.

I’ve decided that I want to get a membership but I booked this activity pay-as-you-go online. Can I use the money towards a membership instead?

Yes. Please contact Support Services at 905-815-2000 Monday to Friday, between 8:30 a.m. and 4:30 p.m., to make arrangements.

It looks like staff are busy screening people before the program that is about to start. What should I do if I want to buy a membership?

Please wait until the line of customers entering the scheduled activity have been dealt with before requesting your membership. It might be best to return to the desk after the swim or workout time, when staff are more likely to be available.

Can I get a receipt?

If you like, you can request a copy of the POS receipt when you purchase a membership from front desk staff to confirm the transaction was completed. Because memberships are tracked electronically, you can check the status of your registrations and memberships at any time by logging into our online registration system.

How far in advance can someone renew their membership?

Renewals are available two (2) weeks in advance of the current membership’s expiry date.

Are memberships still sold over the phone?

Yes. Residents can contact Support Services at 905-815-2000 Monday to Friday, between 8:30 a.m. and 4:30 p.m., to purchase a membership over the phone or for more information.

Regular admission policies still apply. More information about specific program and activity requirements can be found under the appropriate tabs.

For more information about using your Culture membership at QEPCCC, visit the Ceramic Studio and Woodshop page.

Please arrive no more than 10 minutes prior to program start and leave promptly upon program completion.

What do I need to know before I arrive for my program?

All visitors to Town of Oakville recreation and culture facilities must arrive wearing a mask (per Halton Region By-Law). Masks must be worn indoors at all times unless you are exercising.

Patrons must also be able to confidently pass our COVID-19 screening questionnaire. If you are sick or have travelled in the past 14 days, please stay at home.

Only those pre-registered in a program will be allowed into our facilities. For any children’s programs, only one parent/adult per family will be permitted to accompany the child(ren) to assist them if needed.

In addition, to ensure the health and safety of staff and other participants, the following precautions will be required:

  • Controlled access through entry and exit points.
  • Use of physical markers and signage to indicate the appropriate 2 metres/6 feet spacing distance and traffic flow, where appropriate.
  • In fitness areas, signage will be placed at the required 3 metres/9 feet distance.
  • Increased cleaning measures between programs and users.
  • Strict adherence to the established employee guidelines, processes and screening requirements. Anyone displaying symptoms will not be admitted.

Any child requiring assistance in the pool should come with a guardian that can assist with directions from our instructors.

Outdoor pools close during thunderstorms and refunds will be issued as applicable. Rain days are non-refundable as our outdoor pools remain open.

Please visit our Pools page for locations and details.

Are pools safe to use at this time?

Yes. Swimmers must continue to take general precautions, including physical distancing of at least 2 metres/6 feet, especially in communal areas such as washrooms.

Current evidence suggests that COVID-19 is largely transmitted through respiratory droplets that can spread up to six feet but does not spread through water in recreational water facilities.

The town ensures proper operation of water filtration and disinfection systems that should remove or inactivate the COVID-19 virus.

Cleaning and disinfection of the pool area, as well as washrooms, will be done after every swim.

What do I need to I know before I arrive at the pool?

If possible, participants are encouraged to take a shower prior to visiting the pool to avoid having to rinse off prior to entering the pool. Some pools have on-deck showers but not all. Showers will not be made available at the end of the swim.

Reduced resting areas (chairs and lawn chairs) and pool/swimmer capacity.

Staff will follow all revised CPR and First Aid treatment processes, as amended by the Lifesaving Society in our safety guidelines. On-deck First Aid treatment stations will be established for outdoor pools.

Does my support worker have to be registered to attend a swim with me if I have an Express Pass?

Express Pass holders do not need to register the support worker attending with them as their contact details will be taken when they arrive at the pool.

Will washrooms be open?

Washrooms are open. Please come dressed and ready to swim.

When are changerooms open for public use?

Patrons will still be expected to come to the pool showered, changed and ready to swim. Changerooms will open after swims and lessons only.

Will equipment be available?

Lifejackets will be available and will be disinfected after every use but participants are encouraged to bring their own. Equipment for lessons, Leadership and Waterfit classes will be available.

Swimmers must bring their own equipment such as goggles and towels.

Only essential equipment will be provided to patrons and all shared equipment will be disinfected between uses. Slides and diving boards will not be available.

How many people are allowed to swim?

For length swims, our pools will be divided into three sections. Five swimmers will be allowed to swim per double lane, for a maximum of 15 participants in an entire pool area.

For leisure swims, up to 30 people will be able to swim at one time. Physical distancing is required.

If a friend wants to swim in the same lane as me, can we swim together?

Yes, but please let the lifeguard know upon entering the pool and we will do our best to accommodate requests.

What is the temperature of Queen Elizabeth Park Cultural Community Centre's pool?

QEPCCC’s pool has returned to its regular temperature of 88 degrees.

What will length swims look like this year?

The pools offering length swims will be divided into three double lanes. Each double lane will have a maximum of five (5) people per lane. Each participant will receive their own basket to put in their personal belongings.

Will we be able to swim length swims during leisure swims?

No. Lanes will not be put out for leisure swims.

What happens if someone swims faster or slower than me during a length swim?

  • If any swimmer needs to pass another, participants must do so while maintaining a distance of 2 metres/6 feet.
  • Swimmers are asked to swim continually throughout the 45-minute timeslots.
  • Short breaks (i.e. drinking water, adjusting goggles) are allowed in the pool. For any longer breaks, participants must come out of the water and rest on deck, maintaining a distance of 2 metres/6 feet from any other person.
  • Resting and socializing at the end of the lane is not permitted.

Regular admission requirements still apply and all users must be 14 years of age or older to enter the fitness centres.

What if I can no longer attend my session?

If you have registered for fitness centre access and can no longer attend your timeslot, we ask that you withdraw from your session. This allows the first person on the waitlist to be accommodated.

If you are withdrawing more than 24 hours in advance, you can withdraw through your online iris account. If it’s within 24 hours of your program, please call the community centre you chose directly to withdraw.

Do I need to wear a mask when I’m working out?

Participants are required to wear a mask when in common areas such as entering or exiting the building, walking to and from the fitness equipment, or using the washroom facilities.

Masks are not required when participants are actively working out, but can be worn if the participant chooses to.

What type of programming is available?

  • Fitness centre space for work out sessions can be pre-booked up to one-week in advance online. Sessions are 60, 75 or 90 minutes in length.
  • Group Fitness drop-in classes will be offered sometime in late fall, either outdoors or on a virtual platform.

When can I play squash?

We are also looking to resume squash in mid-fall. Details will be shared as new information becomes available.

What do I need to know before visiting the fitness centre?

  • Fitness changerooms are now open, however shower facilities remain closed.
  • If possible, please come dressed for your activity to minimize time spent in the changeroom. Appropriate indoor athletic shoes should be worn.
  • To ensure physical distancing, only select lockers are open for use.
  • Participants will have access to washroom facilities.
  • Participants must bring their own pre-filled water bottle.
  • Participants must wipe down equipment before and after usage.
  • Participants must strictly adhere to established COVID-19 health guidelines, processes and screening requirements. Anyone displaying symptoms will not be admitted.
  • Some equipment such as yoga mats or blocks will not be available. Participants can bring their own yoga mat, if they wish.

What hours will the fitness centres be open?

During our first phase of reopening, we will be open for a variety of timeslots seven days a week:

  • Monday to Friday, 7 a.m. to 7 p.m.
  • Weekends, 9 a.m. to 5 p.m.

As more facilities open, schedules will be adjusted to meet demand.

Are fitness centres safe to use?

Fitness has been designated to open and we have taken a conservative approach to limiting capacities within our centres.

  • Participants must continue to take general precautions, including physical distancing of at least 3 metres/9 feet, especially in communal areas such as washrooms.
  • Cleaning and disinfecting of the weight room area will be completed after every workout time slot.
  • Fitness centres will have increased air circulation throughout each work out area, allowing for more fresh air into our buildings.
  • Participants are required to wipe down their equipment before and after each use.
  • Dedicated staff will assist in managing physical distancing and cleaning of equipment in the fitness centres during operational hours.
  • Equipment will be spaced a minimum of two metres/6 feet apart or marked as out-of-use to allow for physical distancing.

Will equipment be available?

Strength and cardio equipment, free weights and use of indoor tracks will be available.

Items such as yoga mats or blocks will not be available. Participants can bring their own yoga mat, if they wish.

How many people are allowed to work out at a time?

The number of people allowed to work out at each fitness centre will depend on the capacity of the facility to maintain safe distancing.

If I need a spotter, can a friend work out with me?

At this time, only a family member can work out with another family member to assist with spotting.

Where do I place my car keys, outdoor shoes, coat, umbrella, car keys, etc., if changerooms are not available?

We highly recommend bringing as few belongings with you as possible. Participants will be provided with a plastic bin to place their belongings in. The town is not responsible for lost or stolen items.

Will hand sanitizer be provided in the fitness centres?

Hand sanitizer will be available at the entry of community centres and inside the fitness centres. Participants are reminded to follow proper health precautions, including the use of non-medical masks or face coverings (as required), use of hand sanitizer to clean hands frequently, and practice physical distancing.

What disinfectant does the town use to clean the fitness equipment?

The town is using Vert2Go Saber disinfectant, a hard-surface sanitizer product approved by Health Canada. Ageis has been applied to common areas.

What happens if there is a confirmed case of COVID-19 at a fitness centre?

Online bookings are required for work out sessions and allow us to maintain an up-to-date register of all visitors to the fitness centre. In the event of a confirmed case of COVID-19, this information will be provided to Halton Region Public Health for the purposes of their in-depth contact tracing protocols.

Do fitness centres have a lost and found?

The Town of Oakville is not responsible for lost or stolen belongings.

Please leave valuables at home. For health and safety reasons, lost and found items such as towels and water bottles will be disposed of daily.

Do I need a Seniors Services membership to register for Seniors 50+ programs?

An active Senior Services membership is not required to register for fall programs.

All previous Seniors Services memberships have been refunded, backdated to March 13, 2020.

Updates regarding membership requirements, etc. will be posted on the Seniors Centres page.