Recreation and Culture Programs FAQs

In response to the COVID-19 pandemic, the Town of Oakville is gradually reopening facilities and introducing modified programs. Not all facilities or amenities are available at this time. When permitted and safe to do so, additional activities will resume once all restrictions can be met.

Cash will not be accepted on site. If you require support with alternate payment options, please call 905-815-2000.

With Halton now in Stage 3 of Ontario's Framework for Reopening the Province, the Town of Oakville is gradually reopening facilities to patrons who have registered for programs or pre-booked a pay-as-you-go visits (public swim, workout, etc.).

Spaces will be very limited to comply with safety guidelines and available on a first-come, first-served basis.

Each participant must be registered to attend.

Drop-ins are not allowed at this time.

All visits to Town of Oakville recreational facilities must be pre-booked and paid in advance. Residents can pre-book their single-visit activities online at active.oakville.ca.

Please check your confirmation details carefully, including the location you have selected and limit registration to one activity per day to ensure as many users as possible can enjoy our facilities.

Single-visit program options include:

NEW! Walking Track drop-ins and Seniors 50+ rate at Trafalgar Park

Our indoor walking tracks are a great place to stay active no matter what the weather's like! Book your drop-in at Trafalgar Park Community Centre today. Walks are just $1 (plus applicable taxes) during senior centre hours (9 a.m. to 4 p.m.).

Click on the What are the single-visit fees and payment options? tab for information about admission fees and our new monthly memberships.

We are offering shortened 9-week fall sessions of some of our programs, scheduled to start after Thanksgiving. Programs at Oakville Trafalgar will be 8 weeks.

Register now using programs.oakville.ca, a new web application that offers a more convenient and user-friendly search tool for program registration.

Seniors memberships

An active Senior Services membership is not required to register for September and October programs.

Residents can email iris@oakville.ca with any registration questions Monday to Friday from 8:30 a.m. to 4:30 p.m.

Oakville Trafalgar Community Centre is now open!

The Town of Oakville’s new state-of-the-art Oakville Trafalgar Community Centre (OTCC), located on the former site of Oakville Trafalgar Memorial Hospital, is now open for pre-booked fitness activities. An 8-week session of registered programs will be offered after Thanksgiving.

The Town of Oakville's other five community centres and Sixteen Mile Sports Centre reopened on Tuesday, September 8 for pre-booked single visit activities and registered programs.

Pools

  • Queen Elizabeth Park Community and Cultural Centre (QEPCCC) and Glen Abbey pools are open.
  • The leisure pool at Iroquois Ridge Community Centre is currently closed. All lessons and recreational swims take place in the lap pool.
  • White Oaks Pool will remain closed for the remainder of 2020.

Arenas

  • Both rinks at Glen Abbey, Joshua's Creek Arenas ice pads, Sixteen Mile Rinks 1, 2,3,4 and River Oaks Pad A are currently open.
  • River Oaks B pad is scheduled to open on Monday, October 12.
  • Ice at Trafalgar Park Community Centre is likely to open at the end of September.
  • Kinaok Arena and Maple Grove Arenas will remain closed for the rest of 2020.

Fitness centre openings

Glen Abbey, Iroquois Ridge, Oakville Trafalgar, QEPCCC, River Oaks, and Trafalgar Park are now open!

Please note: Hours of operation vary and are subject to change based on daily programming needs.

NEW! QEPCCC studios

The Ceramic Studio and Woodshop at QEPCCC is now open! The Fine Art Studio and Digital Lab are currently closed. Updates will be posted as they become available.

Culture Memberships are now available so that you can book your visit(s) using Active Oakville. Click on the What are the single-visit fees and payment options? tab for details.

How do plans to re-open town facilities comply with current rules and regulations?

Please review the following for more information.

Updates will be posted as they become available.

Previous memberships and activity passes have been cancelled. Complimentary passes, Valentine’s Day tickets, etc. have been extended until they can be accepted again.

Can I use my Fee Assistance to pay?

Yes. Money on your account can be used to pay for single-visit activities. If you require support with alternate payment options, please call 905-815-2000.

Single-visit swimming

Individual admission for leisure and lengths swims:

  • $4 for seniors (65+) and youth
  • $5 for adults (18+)

Pay just $15 for Family Swims with up to five (5) people in your immediate social circle.

Visit the Public Swimming page for schedules and details.

More information about pools, etc. can be found under the What do I need to know about pools, swimming and aquatic lessons? tab.

Single-visit fitness

Individual admission for a workout session:

  • $7.90 + tax for seniors (65+) and youth
  • $9.90 + tax for adults (18+)

More information can be found under the What do I need to know about fitness programs and facilities? tab.

New monthly memberships

We are offering a special one-month rate in response to the COVID-19 pandemic.

Memberships can be purchased by credit card by contacting a Support Services team member at 905-815-2000, Monday to Friday from 8:30 a.m. to 4:30 p.m. Arrangements will be made for individuals who require support for other payment methods.

At this time, memberships are only available on a monthly basis and can be renewed two weeks prior to their expiry.

NEW! Monthly Culture memberships

Want to work on a project or hone your skills in the Ceramic Studio or Woodshop? Our new monthly Culture membrships with a start date of September 21 are now available. Get yours for just $41.25 + HST to book drop-in studio time using Active Oakville.

Note: To purchase a Culture membership, you must (have) complete(d) a ceramic or wood safety test.

A non-resident fee of $10 + HST will be charged as applicable.

General Activity

Fees:

  • $20.19 + tax for adults
  • $16.15 + tax for youth and seniors

Includes:

  • Recreational swims
  • Recreational skates
  • Drop-in sports
  • Walking tracks

Fitness

Fees:

  • $36.74 + tax for adults
  • $29.39 + tax for seniors
  • $23.88 + tax for students

Includes:

  • Fitness centre access
  • Fitness classes
  • Courts
  • Recreational swims
  • Recreational skates
  • Drop-in sports
  • Walking tracks

Full Fitness

Fees:

  • $44.08 + tax for adults
  • $35.27 + tax for seniors
  • $28.65 + tax for students

Includes:

  • Fitness centre access
  • Fitness classes
  • Courts
  • Recreational swims and Waterfit
  • Recreational skates
  • Drop-in sports
  • Walking tracks
  • Shinny hockey, and
  • Rock climbing

Regular admission policies still apply. More information about specific program and activity requirements can be found under the appropriate tabs

For more infomation about using your Culture membership at QEPCCC, visit the Ceramic Studio and Woodshop page.

Please arrive no more than 10 minutes prior to program start and leave promptly upon program completion.

What do I need to know before I arrive for my program?

All visitors to Town of Oakville recreation and culture facilities must arrive wearing a mask (per Halton Region By-Law).

Patrons must also be able to confidently pass our COVID-19 screening questionnaire. If you are sick or have travelled in the past 14 days, please stay at home.

Only those pre-registered in a program will be permitted into our facilities. For any children’s programs, only one parent/adult per family will be permitted to accompany the child(ren). Please refrain from bringing additional family members.

In addition, to ensure the health and safety of staff and other participants, the following precautions will be required:

  • Controlled access through entry and exit points.
  • Use of physical markers and signage to indicate the appropriate 2 metres/6 feet spacing distance and traffic flow, where appropriate.
  • Increased cleaning measures between programs and users.
  • Strict adherence to the established employee guidelines, processes and screening requirements. Anyone displaying symptoms will not be admitted.

Any child requiring assistance in the pool should come with a guardian that can assist with directions from our instructors.

Outdoor pools close during thunderstorms and refunds will be issued as applicable. Rain days are non-refundable as our outdoor pools remain open.

Please visit our Pools page for locations and details.

Are pools safe to use at this time?

Yes. Swimmers must continue to take general precautions, including physical distancing of at least 2 metres/6 feet, especially in communal areas such as washrooms.

Current evidence suggests that COVID-19 is largely transmitted through respiratory droplets that can spread up to six feet but does not spread through water in recreational water facilities.

The town ensures proper operation of water filtration and disinfection systems that should remove or inactivate the COVID-19 virus.

Cleaning and disinfection of the pool area, as well as washrooms, will be done after every swim.

What do I need to I know before I arrive at the pool?

If possible, participants are encouraged to take a shower prior to visiting the pool to avoid having to rinse off prior to entering the pool. Some pools have on-deck showers but not all. Showers will not be made available at the end of the swim.

Reduced resting areas (chairs and lawn chairs) and pool/swimmer capacity.

Staff will follow all revised CPR and First Aid treatment processes, as amended by the Lifesaving Society in our safety guidelines. On-deck First Aid treatment stations will be established for outdoor pools.

Will washrooms be open?

Washrooms are open. Please come dressed and ready to swim.

When are changerooms open for public use?

Patrons will still be expected to come to the pool showered, changed and ready to swim. Changerooms will open after swims and lessons only.

Will equipment be available?

Lifejackets will be available and will be disinfected after every use but participants are encouraged to bring their own. Equipment for lessons, Leadership and Waterfit classes will be available.

Swimmers must bring their own equipment such as goggles and towels.

Only essential equipment will be provided to patrons and all shared equipment will be disinfected between uses. Slides and diving boards will not be available.

How many people are allowed to swim?

For length swims, our pools will be divided into three sections. Five swimmers will be allowed to swim per double lane, for a maximum of 15 participants in an entire pool area.

For leisure swims, up to 30 people will be able to swim at one time. Physical distancing is required.

If a friend wants to swim in the same lane as me, can we swim together?

Yes, but please let the lifeguard know upon entering the pool and we will do our best to accommodate requests.

What is the temperature of Queen Elizabeth Park Cultural Community Centre's pool?

QEPCCC’s pool has returned to its regular temperature of 88 degrees.

What will length swims look like this year?

The pools offering length swims will be divided into three double lanes. Each double lane will have a maximum of five (5) people per lane. Each participant will receive their own basket to put in their personal belongings.

Will we be able to swim length swims during leisure swims?

No. Lanes will not be put out for leisure swims.

What happens if someone swims faster or slower than me during a length swim?

  • If any swimmer needs to pass another, participants must do so while maintaining a distance of 2 metres/6 feet.
  • Swimmers are asked to swim continually throughout the 45-minute timeslots.
  • Short breaks (i.e. drinking water, adjusting goggles) are allowed in the pool. For any longer breaks, participants must come out of the water and rest on deck, maintaining a distance of 2 metres/6 feet from any other person.
  • Resting and socializing at the end of the lane is not permitted.

Regular admission requirements still apply and all users must be 14 years of age or older to enter the fitness centres.

Do I need to wear a mask when I’m working out?

Participants are required to wear a mask when in common areas such as entering or exiting the building, walking to and from the fitness facility, or using the washroom facilities.

Masks are not required when participants are actively working out, but can be worn if the participant chooses to.

What type of programming is available?

  • Fitness centre space for work out sessions can be pre-booked up to one-week in advance online. Sessions are 60, 75 or 90 minutes in length.
  • Group fitness classes.
  • Personal Training sessions.

When can I play squash?

We are also looking to resume squash in mid-fall. Details will be shared as new information becomes available.

What do I need to know before visiting the fitness centre?

  • Participants should arrive dressed in workout attire and ready to exercise. Appropriate indoor athletic shoes should be worn.
  • Changerooms will not be available and lockers will remain closed.
  • Participants will have access to washroom facilities.
  • Participants must bring their own pre-filled water bottle.
  • Participants must wipe down equipment before and after usage.
  • Participants must strictly adhere to established COVID-19 health guidelines, processes and screening requirements. Anyone displaying symptoms will not be admitted.
  • Some equipment such as yoga mats or blocks will not be available. Participants can bring their own yoga mat, if they wish.

What hours will the fitness centres be open?

During our first phase of reopening, we will be open for a variety of timeslots seven days a week:

  • Monday to Friday, 7 a.m. to 7 p.m.
  • Weekends, 9 a.m. to 5 p.m.

As more facilities open, schedules will be adjusted to meet demand.

Are fitness centres safe to use?

Fitness has been designated to open according to Phase 3 guidelines and we have taken a conservative approach to limiting capacities within our centres.

  • Participants must continue to take general precautions, including physical distancing of at least 2 metres/6 feet, especially in communal areas such as washrooms.
  • Cleaning and disinfecting of the weight room area will be completed after every workout time slot.
  • Fitness centres will have increased air circulation throughout each work out area, allowing for more fresh air into our buildings.
  • Participants are required to wipe down their equipment before and after each use.
  • Dedicated staff will assist in managing physical distancing and cleaning of equipment in the fitness centres during operational hours.
  • Equipment will be spaced a minimum of 2 metres/6 feet apart or marked as out-of-use to allow for physical distancing.

Will equipment be available?

Strength and cardio equipment, free weights and use of indoor tracks will be available.

Items such as yoga mats or blocks will not be available. Participants can bring their own yoga mat, if they wish.

How many people are allowed to work out at a time?

The number of people allowed to work out at each fitness centre will depend on the capacity of the facility to maintain safe distancing.

If I need a spotter, can a friend work out with me?

At this time, only a family/social bubble member can work out with another family/social bubble member to assist with spotting.

Why are changerooms not open during fitness centre hours?

We appreciate that community comfort levels vary and that this situation isn’t ideal for everyone

Participants will have limited access to our changerooms. We are encouraging participants to arrive ready to work out to limit persons/time spent in the changeroom area, and to avoid delaying entry for other participants.

Lockers are not available for use.

Where do I place my car keys, outdoor shoes, coat, umbrella, car keys, etc., if changerooms are not available?

We highly recommend bringing as few belongings with you as possible. Participants will be provided with a plastic bin to place their belongings in. The town is not responsible for lost or stolen items.

Will hand sanitizer be provided in the fitness centres?

Hand sanitizer will be available at the entry of community centres and inside the fitness centres. Participants are reminded to follow proper health precautions, including the use of non-medical masks or face coverings (as required), use of hand sanitizer to clean hands frequently, and practice physical distancing.

What disinfectant does the town use to clean the fitness equipment?

The town is using Vert2Go Saber disinfectant, a hard-surface sanitizer product approved by Health Canada. Ageis has been applied to common areas.

What happens if there is a confirmed case of COVID-19 at a fitness centre?

Online bookings are required for work out sessions and allow us to maintain an up-to-date register of all visitors to the fitness centre. In the event of a confirmed case of COVID-19, this information will be provided to Halton Region Public Health for the purposes of their in-depth contact tracing protocols.

Do fitness centres have a lost and found?

The Town of Oakville is not responsible for lost or stolen belongings.

Please leave valuables at home. For health and safety reasons, lost and found items such as towels and water bottles will be disposed of daily.

Do I need a Seniors Services membership to register for Seniors 50+ programs?

An active Senior Services membership is not required to register for September and October programs.

What if I already have a membership?

All memberships that expired between March 14 and August 31, 2020 have already been issued a refund, backdated to March 13, 2020.

Soon, staff will be refunding all memberships that will expire in September or later, backdated to March 13, 2020. 

Customers are asked to be patient as refunds may take up to two weeks to appear on your credit card statement, depending on your financial institution or credit card provider. Cheques may be issued for some refunds pending original payment type.

How do I find out more?

Updates regarding membership requirements after October will be shared in the Senior Services newsletter, on oakville.ca and on the Seniors Services Facebook page.