Office of the Ombudsman

The Town of Oakville has appointed ADR Chambers to act as ombudsman for the town as part of our commitment to transparent and accountable government.

An ombudsman is an impartial investigator who looks into complaints about the administration of the town’s services or programs, when the town’s internal complaint process hasn’t resolved the issue.

When to file a complaint

Before sending a complaint to the ombudsman, you must first try to resolve any issues through the town’s processes. If you are not satisfied with services you’ve received from the town, the first step is to speak to the department responsible for those services to discuss your concerns and resolve the issue.

Visit the contact us page for more information on reporting a problem and connecting with staff.

How to file a complaint

A complaint form is available on the ADR Chambers Ombuds Office website. You must complete the form, sign it and forward it along with any supporting documents directly to the ombudsman. Anonymous complaints are not accepted, and town staff cannot forward complaints on behalf of individuals.

What happens next?

The ombudsman reviews your complaint, determines whether or not it falls within the ombudsman’s jurisdiction and contacts you about next steps. For more details about how the process works, please refer to the complaint process on the ADR Chambers Ombuds Office website.

Need assistance?

If you need assistance with the complaint process or would like information in an alternate format, please contact the ADR Chambers Ombuds Office directly.

ADR Chambers Ombuds Office