Power outage

Power outages can be caused by floods, freezing rain, sleet/ice storms and/or high winds which damage power lines and equipment. Higher than average use during extreme cold or heat waves can also overload the system and result in temporary outages. You could find yourself without heat/air conditioning, light, hot water, or even running water for an extended period of time.

Oakville Hydro

For updates related to power outages, visit the Oakville Hydro website. To report a power outage, call Oakville Hydro at 905-825-9400.


  • Develop an emergency plan so every member of your household knows what to do in the event of a power outage.
  • Make sure you have an emergency kit ready.
  • Stay informed – be aware of extreme weather conditions that could lead to a power outage.


  • Stay informed by listening to a battery-powered or crank radio.
  • Don’t call 9-1-1 unless it’s a life-threatening emergency.
  • Turn the thermostat(s) down to minimum and turn off all appliances and other electronic equipment.
  • Never use charcoal or gas barbecues, camping heating equipment, or home generators indoors.
  • Use flashlights, glow sticks, or battery-operated lanterns instead of candles.
  • When using candles, always use proper holders, never leave lit candles unattended and keep them away from children. Always blow out candles before going to sleep.
  • Don't open your freezer or fridge unless it is absolutely necessary. Food will stay cool for four to six hours in a refrigerator, about two days in a freezer.
  • Collect drinking water in clean containers for emergency purposes.
  • Prevent pipes from freezing by draining them and shutting off the main water supply. Open all faucets, including your water heater. If you have an electric hot water heater, turn it off and leave the valves open. Add plumbing antifreeze to the toilet and other pipes and traps with standing water.
  • If you do not have running water, fill your bathtub with snow or water from a creek to provide a supply of water for toilet flushing. Don’t use for drinking water!
  • If your basement is flooding and cannot be pumped due to the power outage, move all furniture and anything of value to a dry location and disconnect the power supply to any sump pumps.
  • Use caution when walking or driving outdoors. Streetlights and traffic signals may not be operational.


  • Don’t attempt to thaw frozen pipes by yourself. Contact a qualified professional.
  • Don’t drink water from pipes that had antifreeze in them.
  • Turn on the water supply. Close lowest valves/taps first and allow air to escape from upper taps.
  • Make sure that the hot water heater is filled before turning on the power to it.
  • Antifreeze could damage a septic tank. Pump antifreeze from fixtures and pipes before refilling with water.
  • Reset your clocks, automatic timers, and alarms.
  • Check food supplies in refrigerator, freezers and cupboards for signs of spoilage.
  • Stay away from loose or dangling electrical wires or downed power lines.
  • If your home was flooded, use extreme caution around electrical equipment. Visit our Flood Emergency webpage.

Inspect your home

Make sure that your home is structurally safe. Look for buckled walls or floors, holes in the floor, broken glass and other potentially dangerous debris. If there is damage to your home, vehicle or other property as a result of severe weather, check with your insurance provider to determine your coverage.

Prepare for the next time

Refill your emergency kit and update your household emergency plan, if needed.

Other resources

Visit the Emergency Management Ontario website, the Federal Government's Get Prepared website, and the Halton Region website.

Visit the Climate Change Adaptation Initiative page to review the Town of Oakville Climate Change Primer.