Effective January 14, Oakville is under a stay-at-home order as part of the second provincial emergency due to COVID-19. Other restrictions are in effect and we must all follow public health guidelines. The town is reviewing the provincial declaration and will post any service impacts as soon as possible.
The Corporation of the Town of Oakville (the town) is committed to delivering exceptional, equitable and accessible customer service.
Staff will provide the best customer service possible and are empowered to make decisions to ensure that each customer experience is meaningful, fair and respectful.
Equally, our customers are responsible for behaving in a respectful manner to promote an environment that can be shared by all. The success of the town depends on our ability to work and perform functions in the most effective and efficient ways, balancing the needs of the individual with the overall needs of the town.
This policy applies to all forms of customer service by town employees to the community, and appropriate conduct by customers requesting information, a service, filing a complaint or compliment, or providing feedback, and includes but is not limited to online, electronic, print and verbal communications.
Policy Number: G-COM-003
Author: Strategy, Policy and Communications
Effective Date: 2019 Sep 23
Review by Date: 2024
Last Modified: 2019 Sep 23
Employee Code of Conduct
Accessible Information and Communications Procedure
Public Notice and Engagement Policy
Online Communications Policy
Translation and Interpretation Procedure
Social Media Guidelines Procedure
Electronic Messages and Anti-Spam Compliance Procedure
Municipal Freedom of Information and Protection of Privacy Act
Accessibility for Ontarians with Disabilities Act, 2005
Ontario Human Rights Code