COVID-19 Information

What's open

• ServiceOakville counter at Town Hall is open during regular hours.
• Oakville Public Library is offering adjusted services including online programming and Library Takeout. 
• Oakville Transit. Visit their website for schedule changes.
• Select community centres for pre-registered activities.
• Trafalgar Park outdoor skating rink is open for pre-booked 45-minute time slots to control capacity limits. Book a time using Active Oakville. 

What's closed

• Oakville Museum
• Senior centres
• Youth centres
• Service counters within Town Hall (not including ServiceOakville)
• Oakville Centre for the Performing Arts
• Municipal Greenhouse
• Pinery Park, Aspen Forest Park and the south sports field parking lot at Westoak Trails Park remain closed
• East and west piers in Oakville Harbour and the west pier in Bronte Harbour

The following is a listing of available services, many with added restrictions

Building and renovations

Services available

• Accepting electronic permits and applications
• Investigations/inspections of unsafe buildings
• Review of existing permits
• Building inspections (with limitations for occupied buildings)
• Zoning Occupancy Certificates reviewed electronically

Cemeteries

Services available

• Burial permits, burials, funerals and plot sales (by appointment only)

Commissioning

Services available

• Commissioning by appointment only

Construction/design projects

Services available

• Work on active town construction projects will continue as scheduled
• Accepting electronic permits and applications

Council/committee meetings

Services available

• Virtual meetings
• Virtual public delegations

Economic Development

Services available

• Providing supports and resources to the business community
• Film liaison

Enforcement

Services available

• Enforcement services are all available. Priority remains on public safety and COVID-19 enforcement. Delays in response times may be experienced on low priority investigations such as graffiti (except profane, obscene or hate based) and dog barking complaints.
• By-law enforcement

Employment

Services available

• Current job opportunities

Facilities

Services available

• Regular maintenance and safety inspections on all town facilities

Fire and safety

Services available

• Emergency response
• Fire prevention inspections for life safety, on-call investigations
• Plans examiner on-call
• Public education/fire prevention social media
• Accepting electronic fire route applications
• Oakville Fire department

Services not available

• Residential inspections

Licensing and permits

Services available

• Business licences, short-term accommodation licences, sign permits (fixed and temporary), tow truck licences, private tree removal and noise exemption permits accepted online
• Marriage licences by appointment only

Services not available

• Picnic permits

Marriage

Services available

• Marriage licences by appointment only

Services not available

• Civil ceremonies
• Wedding permits

Oakville Public Library

Services available

• Oakville Public Library will offer adjusted services including online programming and Library Takeout. Visit the Oakville Public Library website for details on these and other services

Oakville Transit

Services available

• Modified service for conventional and care-a-van service
• SPLIT Passes available for purchase at the Oakville Transit office
• Visit the Oakville Transit website for holiday and shutdown schedule changes

Parks and open space

Services available

• Parks maintenance and sanitation pickup
• Photography in parks permits

Parking

Services available

• Parking enforcement
• Pay parking tickets online
• Temporary on-street parking permits
• Time limit parking enforcement
• Paid parking

Pets and wildlife

Services available

• Animal control
• Coyote sighting reporting online form

Planning and development

Services available

• Applications and permits accepted via email
• Inspections in accordance with COVID-19 protocols

Recreation and culture programming

Services available

• Pre-registered drop-in programs
• Trafalgar Park outdoor skating rink is open for pre-booked 45-minute time slots. Book at time using Active Oakville.
• Virtual programs
• Recreation and culture activities from home

Services not available

• Large events
• Facility rentals
• Oakville Centre for the Performing Arts remains closed for live performances. Visit Oakville Centre website for virtual programming information.
• Wedding permits, photography in parks permits, individual or small group fitness training in parks/sport field permits, permits for organized community sports training

Roads, sidewalks and traffic

Services available

• Roads and sidewalk maintenance
• Street cleanup/sweeping
• Street lighting maintenance
• Storm water and drainage maintenance
• Traffic calming requests
• Traffic inquiries focusing on safety
• Traffic signs/pavements markings

Services not available

• Active Transportation programming

ServiceOakville

Services available

• Regular telephone and email services
• Public services and payments available at the ServiceOakville counter 8:30 a.m. to 4:30 p.m. Cash payment not accepted at the ServiceOakville counter.
• Online services requests

Trees and woodlands

Services available

• Private Tree Removal Permits
• Inspections of all service requests
• Hazard abatement; tree removal, tree pruning and rotational tree maintenance
• Canopy conservation; Ash tree injection
• Invasive species control and woodland regeneration
• Tree protection and private tree removal permits in development applications
• Municipal tree protection permits for projects deemed to provide essential services (i.e. Water, wastewater, gas, hydro and Telecommunication projects)    
• Hydro Line Clearing program
• Street tree planting program
• Hazard bee and wasp nest removal.
• Other tree infestations or disease affecting the life of municipal trees

Services not available

• Root management service requests
• Parks tree plantings

Zoning

Services available

• Official Plan, Zoning By-law amendments applications

Halton Region Public Health monitors individuals who have tested positive for COVID-19 and their close contacts. Public Health will provide guidance to cases and their contacts, such as self-isolation protocols and monitoring for symptoms to minimize the risk of spread.

Learn more about Contact Tracing and What is a Close Contact (pdf).

Pre-booked drop-in options are now available

Residents can now register for select drop-in activities and rentals at our pools, fitness centres, gymnasiums and arenas.

Spaces will be very limited to comply with safety guidelines and available on a first-come, first-served basis.

Participants are reminded to follow proper health precautions, including the use of non-medical masks or face coverings (as required), use of hand sanitizer to clean hands frequently, and physical distancing.

Not all facilities or amenities are available at this time. If you don’t see your favourite program now, check back regularly. Activities are being added as safety measures can be put in place.

Should you still have questions, please call 905-815-2000 or email iris@oakville.ca from Monday to Friday between 8:30 a.m. and 4:30 p.m.

Visit our Recreation FAQ page for more information.

Events

The Town of Oakville has cancelled all events until further notice. We are working on bringing you virtual events where possible. Please check back with us for more information.

We are not accepting new bookings or transferring any large gatherings or event bookings at this time. For more information, please email events@oakville.ca.

Facility bookings

At this time, the town is not accepting any new requests for facility rentals. For more information, please visit our Facility Rentals page.

Oakville Centre for the Performing Arts

While the Oakville Centre for Performing Arts is closed for in-person events until further notice, a blend of unique live stream performances are being offered.

If you wish to connect with a Box Office representative, please email boxoffice@oakville.ca and staff will reply as soon as possible between 10 a.m. and 5 p.m. Monday to Friday.

Due dates

2021 Interim (issued at the end of January):

• First installment – February 25, 2021
• Second installment – April 26, 2021

2021 Final (to be issued in May):

• First installment – TBD
• Second installment – TBD

Supplementary/omitted bills:

• Various dates as issued.

Late payment charges

Payment must be received on or prior to the due date to avoid penalty and interest, charged at 1.25 per cent monthly (15.00% annually), applied on the first day of each month of default. Late payment charges are set in accordance with current legislation and cannot be waived.

Filing an assessment appeal, a request for reconsideration, or failure to receive a property tax bill does not exempt you from paying taxes by the due date or from incurring late payment penalties.

2021 property tax deferral program

The town has introduced an application-based property tax assistance program for 2021, to support property owners facing financial hardship due to the pandemic. To apply and confirm your eligibility, please complete the property tax deferral program application form. Be sure to have your tax bill ready with you when you fill out your application.

Questions about the program? Please contact ServiceOakville at 905-845-6601.

Property tax payment options during COVID-19

Cash payments

We will no longer accept cash payments.

Internet banking

To make an online payment, you will need your property tax account number (not roll number), which can be found at the top right of your tax bill, or you may call ServiceOakville 905-845-6601 to retrieve your property tax account number.

Sign into your financial institution’s secure website, go to the “Pay Bill” icon or tab and add the Town of Oakville as a payee. Depending on your financial institution, please search for “Oakville” and the payee name will be either: Oakville, Oakville Taxes or Oakville Property Tax.

Enter your property tax account number and amount to be paid.

If you require assistance, please contact your bank or financial institution.

Please note the town does not accept email payment transfers (INTERAC).

Cheque payment

Mail cheques payable to Town of Oakville to:

Town of Oakville, Tax Department
1225 Trafalgar Road
Oakville, ON
L6H 0H3

Alternatively, cheques can be dropped off at the drop box outside the main entrance to Town Hall.

Post-dated cheques corresponding with due dates only

Cheques can be delivered in the after-hours drop box at Town Hall. Please use the corresponding payment due date only.

Credit card (online only)

To pay taxes using your existing MasterCard, Visa or American Express, visit the Plastiq website. There is a fee to use this service for tax payments. The fee is independent of the Town of Oakville. Please check the Plastiq website for details. Please expect three to six business days for payment processing when using the Plastiq website.

Pre-authorized tax payment plans

Completing the Pre-Authorized Tax Payment Plan Application Form (PAP) (pdf) allows for the payment of taxes in four, nine or 12 monthly installments. To enrol, your property must be fully assessed for one year to include both the land and structure values. Please see the application form for all the program details.

Please contact pap@oakville.ca for assistance in joining the program.

2021 property tax deferral program

The town has introduced an application-based property tax assistance program for 2021, to support property owners facing financial hardship due to the pandemic. To apply and confirm your eligibility, please complete the property tax deferral program application form. Be sure to have your tax bill ready with you when you fill out your application.

Questions about the program? Please contact ServiceOakville at 905-845-6601.

Community services directory

Use the Halton Information Providers' community services directory to search for links to COVID-19 resources and information.

Economic Development remains operational to continue to provide information and support to the business community during these challenging times.

Oakville Economic Task Force

Mayor Rob Burton, along with the Oakville Economic Development office, Oakville Chamber of Commerce and Oakville Business Improvement Associations have formed an Economic Task Force in response to the COVID-19 emergency.

On March 26, 2020, Council approved an Economic Action Plan for Oakville to address immediate financial issues facing the business community, as well as the need to move development projects forward to support long term economic recovery.

Distantly.ca: Support a small business from a distance

Distantly.ca, an online donation platform for small business, is now available in Oakville. The application is easy to use and secure, and allows the community to make a direct donation to your business to help lessen the impact of the COVID-19 pandemic. 

News releases

• February 23, 2021: Town of Oakville supports vaccination site selected by Halton Region
• February 18, 2021: Town of Oakville ready to support vaccine rollout
• February 17, 2021: Town of Oakville moves to the Red-Control level
• January 22, 2021: What the provincial stay-at-home order means to Oakville residents
• December 21, 2020: Oakville moves into province-wide shutdown beginning Boxing Day
• November 13, 2020: Town of Oakville moves from Yellow to Red level in response to rising COVID-19 cases
• November 13, 2020: Mayor's statement on Halton moving to the Control level of Ontario's COVID-19 Response Framework
• November 6, 2020: Team game play and group fitness activities resume in Oakville
• October 16, 2020: Oakville pausing indoor fitness classes and team game play on advice from Halton public health
• September 22, 2020: Oakville Museum reopens September 24, 2020
• August 25, 2020: Oakville community centres reopen September 8, 2020
• August 13, 2020: Town increases fines for parking violations around lakefront parks
• August 5, 2020: Town of Oakville to gradually reopen fitness centres
• July 22, 2020: Oakville enters Stage 3 of province’s reopening plan​
• July 17, 2020: Halton Regional Council adopts mandatory mask by-law (Halton Region news release)
• July 17, 2020: Oakville to open more pools
• July 10, 2020: Town to allow permits for small weddings, photography and fitness training
• July 9, 2020: Oakville Council passes motion supporting mandatory region-wide mask by-law
• July 2, 2020: ServiceOakville counter at Town Hall now open for payments
• June 29, 2020: Mayor’s Economic Task Force launches support local marketing campaign
• June 24, 2020: Cool off this summer at Oakville splash pads and pools
• June 19, 2020: Town of Oakville gets approval to offer modified summer camp programs with limited spaces based on guidelines
• June 18, 2020: Celebrate Oakville’s Canada Day virtually from the comfort of your home
• June 18, 2020: Shop and dine in Oakville as more businesses reopen under Provincial Stage 2
• June 11, 2020: Masks mandatory when travelling on Oakville Transit and fare collection resumes starting July 2, 2020
• June 11, 2020: Mayor Burton repeals Oakville’s physical distancing by-law
• June 8, 2020: Mayor Burton welcomes Province’s announcements on patio expansions and ban on commercial evictions 
• May 29, 2020: Oakville cancels summer Recreation and Culture programs, planning underway for modified programs
• May 27, 2020: Oakville Council Passes Commercial Recovery Initiative
• May 25, 2020: Oakville’s Recovery Framework: a roadmap to reopening and recovery
• May 20, 2020: More park amenities to open this week
• May 20: Halton Regional Council Support Freezing commercial evictions
• May 15, 2020: Oakville prepares to open amenities
• May 8, 2020: Oakville reopening town parkland for public use
• May 5, 2020: Community support pours in for Message in a Bottle project for isolated seniors
• May 1, 2020: Town to introduce comprehensive online processes to support economic recovery
• April 27, 2020: Online donation app helps support Oakville small business from a distance
• April 24, 2020: Mayor welcomes provincial and federal measures to support small businesses in Oakville
• April 23, 2020: Oakville beginning to plan for pandemic recovery but cautions emergency measures are still in place
• April 17, 2020: Mayor signs by-laws regulating disposal of personal protective equipment
• April 9, 2020: Closed means closed says Oakville Mayor Rob Burton
• April 7, 2020: Mayor Burton amends physical distancing by-law
• April 3, 2020: Oakville announces continued closures of town facilities
• April 3, 2020: Mayor Burton signs by-law to enforce physical distancing during COVID-19 Emergency
• March 31, 2020: Town of Oakville reminds residents all outdoor recreational amenities are closed for safety
• March 26, 2020: Town of Oakville takes action to support residents and businesses during COVID-19 pandemic
• March 24, 2020: Town of Oakville declares State of Emergency
• March 19, 2020: Town focusing efforts on delivering essential and critical services during COVID-19 pandemic
• March 13, 2020: Town of Oakville Recreation and Culture facilities to close in response to COVID-19