COVID-19 Information

Updated January 15, 2:30 p.m.

Effective January 14, Oakville is under a 28-day stay-at-home order as Ontario declares a second provincial emergency to address the COVID-19 crisis. The order states that people must remain home “with exceptions for essential purposes, such as going to the grocery store or pharmacy, accessing health-care services, for exercise or for work where the work cannot be done remotely."

Review the news release from the Province of Ontario.

Under the order, outdoor public gatherings and social gatherings are restricted to a limit of five people, with limited exceptions for weddings and funerals. This is consistent with the rules during the lockdown during the first wave of COVID-19 in spring 2020 and will allow individuals and families to enjoy time outdoors safely. People should not be gathering indoors with anyone outside their household.

While town parks and trails currently remain open, municipal bylaw officers can disperse groups of more than five; temporarily close a facility, park or trail, and issue fines when necessary.

Compared to the grey zone lockdown, which Oakville entered on December 26, there has been little change to facility closures.

Visit the Halton Region website for information on what the stay at home order means for Halton Region.


Did you know you may not need to attend Town Hall in person for services? To assist you, the town conducts a wide variety of programs and services online. Visit the Find Town Services page for more information.


Halton Region has released instructions for retailers to control crowding, ensuring strict two metre distance and capacity limits in stores and spaces.

The town has a COVID-19 recovery framework in place to help guide and support our reopening of programs, services and facilities. In line with provincial and public health direction, we will carefully and responsibly review services before bringing them back to ensure the safety of staff and our community. Review the Town of Oakville Recovery Program Strategy and Framework (pdf).

Provincial emergency orders remain in effect. We must all continue to follow guidelines from Public Health officials to help stop the spread of COVID-19. Please stay home if you are feeling sick. If you are visiting a town facility, please remember to wear a mask and maintain proper physical distancing.

Enforcement officer

Enforcement officer

Enforcement

To report a violation, please call Halton Police COVID-19 hotline at 905-825-4722 or ServiceOakville at 905-845-6601.

Enforcement services
COVID-19 app on a phone

COVID-19 app on a phone

COVID-19 app

COVID Alert helps us break the cycle of infection. The app can let people know of possible exposures before any symptoms appear.

App information
Masks

Masks

Masks

Halton Regional Council adopted a mandatory mask by-law.

By-law details
COVID-19 testing

COVID-19 testing

Testing

Local hospitals are responsible for testing. Book a test at a Halton Healthcare Assessment Centre at 905-203-7963 or online. People without symptoms can book a test at approved pharmacies.

Testing locations
Needle with vaccine

Needle with vaccine

Vaccine

The approval and availability of COVID-19 vaccines is an important step in our collective response to stop the spread of the virus. Learn more on the Halton Region website.

Vaccine information

The town is under a province-wide shutdown until February 11, 2021. Many town facilities and services will be closed during this time.

What's open

  • ServiceOakville counter at Town Hall is open during regular hours (Marriage licences and commissioning services will be offered in-person by appointment only).
  • Oakville Public Library will offer adjusted services including online programming and Library Takeout. 
  • Please visit the Oakville Transit website for schedule changes.
  • Trafalgar Park outdoor skating rink is open for pre-booked 45-minute time slots to control capacity limits. Book a time at active.oakville.ca. The Town of Oakville continues its commitment to health and safety with altered programs and services, and is in regular contact with public health authorities to reduce the spread of COVID-19. Visit our Programs FAQ page for more information.

What's closed

  • All community centres, including pools, fitness centres and arenas
  • Oakville Museum
  • Senior centres
  • Youth centres
  • Service counters within Town Hall (not including ServiceOakville)
  • Oakville Centre for the Performing Arts
  • Municipal Greenhouse
  • Pinery Park, Aspen Forest Park and the south sports field parking lot at Westoak Trails Park remain closed
  • East and west piers in Oakville Harbour and the west pier in Bronte Harbour

The following is a listing of available services, many with added restrictions

Building and renovations

Services available

Cemeteries

Services available

Commissioning

Services available

  • Commissioning by appointment only

Construction/design projects

Services available

Council/committee meetings

Services available

Services not available

  • Appeals and Property Standards Committees

Economic Development

Services available

Services not available

  • Film liaison

Enforcement

Services available

  • Enforcement services are all available. Priority remains on public safety and COVID-19 enforcement. Delays in response times may be experienced on low priority investigations such as graffiti (except profane, obscene or hate based) and dog barking complaints.
  • By-law enforcement

Employment

Services available

Facilities

Services available

  • Regular maintenance and safety inspections on all town facilities

Fire and safety

Services available

  • Emergency response
  • Fire prevention inspections for life safety, on-call investigations
  • Plans examiner on-call
  • Public education/fire prevention social media
  • Accepting electronic fire route applications
  • Oakville Fire department

Services not available

  • Residential inspections

Licensing and permits

Services available

Services not available

  • Picnic permits

Marriage

Services available

Services not available

Oakville Public Library

Services available

  • Oakville Public Library will offer adjusted services including online programming and Librayr Takeout. Visit the Oakville Public Library website for details on these and other services

Oakville Transit

Services available

Parks and open space

Services available

Parking

Services available

Pets and wildlife

Services available

Planning and development

Services available

Recreation and culture programming

Services available

Services not available

  • All indoor programs and rental permits will be cancelled as of Saturday, December 26, 2020. Impacted customers will be notified directly and refunded.
  • Large events cancelled
  • Oakville Centre for the Performing Arts remains closed for live performances. Visit Oakville Centre website for virtual programming information.
  • Wedding permits, photography in parks permits, individual or small group fitness training in parks/sport field permits, permits for organized community sports training

Roads, sidewalks and traffic

Services available

  • Roads and sidewalk maintenance
  • Street cleanup/sweeping
  • Street lighting maintenance
  • Storm water and drainage maintenance
  • Traffic calming requests
  • Traffic inquiries focusing on safety
  • Traffic signs/pavements markings

Services not available

  • Active Transportation programming

ServiceOakville

Services available

  • Regular telephone and email services
  • Public services and payments available at the ServiceOakville counter 8:30 a.m. to 4:30 p.m. Cash payment not accepted at the ServiceOakville counter.
  • Online services requests

Trees and woodlands

Services available

  • Private Tree Removal Permits
  • Inspections of all service requests
  • Hazard abatement; tree removal, tree pruning and rotational tree maintenance
  • Canopy conservation; Ash tree injection
  • Invasive species control and woodland regeneration
  • Tree protection and private tree removal permits in development applications
  • Municipal tree protection permits for projects deemed to provide essential services (i.e. Water, wastewater, gas, hydro and Telecommunication projects)    
  • Hydro Line Clearing program
  • Street tree planting program
  • Hazard bee and wasp nest removal.
  • Other tree infestations or disease affecting the life of municipal trees

Services not available

  • Root management service requests
  • Parks tree plantings

Zoning

Services available

Halton Region Public Health monitors individuals who have tested positive for COVID-19 and their close contacts. Public Health will provide guidance to cases and their contacts, such as self-isolation protocols and monitoring for symptoms to minimize the risk of spread.

Learn more about Contact Tracing and What is a Close Contact (pdf).

Oakville moves into province-wide shutdown beginning Boxing Day

Oakville is currently under the province-wide stay at home order.

We encourage you to review the town’s detailed Recreation FAQs for a complete list of program offerings, current health and safety protocols in place, and to assess comfort levels before visiting a town facility or pre-booking an activity.

  • Indoor organized public events or social gatherings, except with members of the same household, are not permitted.
  • Indoor sports and recreational facilities, including pools, are closed with limited exceptions.

Learn more about the Recreation and Culture Facility Emergency Safety Plan (pdf).

Recreation and Culture programs and aquatics

  • All community centres, including pools, fitness centres and arenas, and the Oakville Museum at Erchless Estate are closed until the shutdown is lifted. 
  • All indoor recreation and culture programs are cancelled until further notice.
  • All fitness, general activity and culture memberships are cancelled until further notice.
  • Select facilities will remain open for high performance athlete training.
  • Trafalgar Park outdoor skating rink will remain open for pre-booked 45-minute time slots to control capacity limits. Book a time at active.oakville.ca.
  • Trafalgar Park Community Centre will remain open as a warming centre when a cold alert is issued 
  • Visit the There’s Snow Place Like Home webpage for outdoor winter activities or check out other available virtual programming opportunities.
  • The Oakville Public Library will offer adjusted services including online programming and Library Takeout. Visit opl.on.ca for details on these and other services.

Events

Due to the ongoing threat of COVID-19 and provincial gathering limits, the Town of Oakville has cancelled all events until further notice. We are working on bringing you virtual events where possible. Please check back with us for more information.

We are not accepting new bookings or transferring any large gatherings or event bookings at this time. For more information, please email events@oakville.ca.

Facility bookings

Facility rental permits will be amended to reflect the dates affected by the facility closures and credits placed on accounts.

All rental permits are cancelled as of Saturday, December 26 until further notice. Impacted customers will be automatically refunded and do not have to contact the town for this to take place. Clients are reminded that given the holiday closures, refunds may not appear until January 2021. Please be patient.

All Community Use of School rentals are also cancelled.

Please contact Facility Booking at 905-815-2000 with any questions about withdrawals, cancellations or refunds.

Oakville Centre for the Performing Arts

While the Oakville Centre for Performing Arts is closed for in-person events until further notice, a blend of unique live stream performances are being offered.

If you wish to connect with a Box Office representative, please email boxoffice@oakville.ca and staff will reply as soon as possible between 10 a.m. and 5 p.m. Monday to Friday.

Due dates

2021 Interim (issued at the end of January):

  • First installment – February 25, 2021
  • Second installment – April 26, 2021

2021 Final (to be issued in May):

  • First installment – TBD
  • Second installment – TBD

Supplementary/omitted bills:

  • Various dates as issued.

Late payment charges

Payment must be received on or prior to the due date to avoid penalty and interest, charged at 1.25 per cent monthly (15.00% annually), applied on the first day of each month of default. Late payment charges are set in accordance with current legislation and cannot be waived.

Filing neither an assessment appeal, a request for reconsideration, or failure to receive a property tax bill does not exempt you from paying taxes by the due date or from incurring late payment penalties.

Property tax payment options during COVID-19

Cash payments

We will no longer accept cash payments.

Internet banking

To make an online payment, you will need your property tax account number (not roll number), which can be found at the top right of your tax bill, or you may call ServiceOakville 905-845-6601 to retrieve your property tax account number.

Sign into your financial institution’s secure website, go to the “Pay Bill” icon or tab and add the Town of Oakville as a payee. Depending on your financial institution, please search for “Oakville” and the payee name will be either: Oakville, Oakville Taxes or Oakville Property Tax.

Enter your property tax account number and amount to be paid.

If you require assistance, please contact your bank or financial institution.

Please note the town does not accept email payment transfers (INTERAC).

Cheque payment

Mail cheques payable to Town of Oakville to:

Town of Oakville, Tax Department
1225 Trafalgar Road
Oakville, ON
L6H 0H3

Alternatively, cheques can be dropped off at the drop box outside the main entrance to Town Hall.

Post-dated cheques corresponding with due dates only

Cheques can be delivered in the after-hours drop box at Town Hall. Please use the corresponding payment due date only.

Credit card (online only)

To pay taxes using your existing MasterCard, Visa or American Express, visit the Plastiq website. There is a fee to use this service for tax payments. The fee is independent of the Town of Oakville. Please check the Plastiq website for details. Please expect three to six business days for payment processing when using the Plastiq website.

Pre-authorized tax payment plans

Completing the Pre-Authorized Tax Payment Plan Application Form (PAP) (pdf) allows for the payment of taxes in four, nine or 12 monthly installments. To enrol, your property must be fully assessed for one year to include both the land and structure values. Please see the application form for all the program details.

Please contact pap@oakville.ca for assistance in joining the program.

Online recreation resources

Why not get active and creative while staying safe at home? We’re excited to share regular updates including tips, information and fun ideas to help you stay active and creative.

Visit our Online Recreation Resources page for more information.

Community services directory

Use the Halton Information Providers' community services directory to search for links to COVID-19 resources and information.

Economic Development remains operational to continue to provide information and support to the business community during these challenging times.

Oakville Economic Task Force

Mayor Rob Burton, along with the Oakville Economic Development office, Oakville Chamber of Commerce and Oakville Business Improvement Associations have formed an Economic Task Force in response to the COVID-19 emergency.

On March 26, 2020, Council approved an Economic Action Plan for Oakville to address immediate financial issues facing the business community, as well as the need to move development projects forward to support long term economic recovery.

Distantly.ca: Support a small business from a distance

Distantly.ca, an online donation platform for small business, is now available in Oakville. The application is easy to use and secure, and allows the community to make a direct donation to your business to help lessen the impact of the COVID-19 pandemic. 

News releases

Stay informed

Image fo Mayor Burton

Image fo Mayor Burton

Mayor Burton

Get the Mayor’s latest updates on COVID-19

Mayor Burton's e-Newsletter
Halton Region

Halton Region

Halton Region

Latest COVID-19 information from Halton Region

Region
Province of Ontario

Province of Ontario

Province of Ontario

Latest COVID-19 information from the Province of Ontario

Province
Government of Canada

Government of Canada

Government of Canada

Latest COVID-19 Information from the Government of Canada

Federal

Halton Region Health Services

The Town of Oakville's health services are provided by Halton Region.

Visit the Halton Region COVID-19 web page before calling 3-1-1 for information on symptoms, prevention and when to contact Halton Region Public Health.

Halton Region services

For information on all regional services, such as waste collection, visit the Halton Region website.