As the province plans for recovery, the town is beginning to slowly bring back services and reopen some public spaces. Provincial emergency orders and the town’s physical distancing by-law remain in effect. We must all continue to follow guidelines from Public Health officials.
Updated: May 22, 10:15 a.m.
The Town of Oakville is working towards opening more outdoor amenities this week while maintaining provincial orders and following public health directions.
The following amenities will be reopening under new provincial COVID-19 safety protocols requiring two metre distancing during use and no groups of more than five, other than members of the same household:
Team sports or groups of more than five that are not part of the same household are still not permitted due to provincial emergency orders. The town is working with our sport organization partners to ensure there are plans in place to meet provincial guidelines and their sport governing body’s requirements. Members of sports organizations are encouraged to contact their local club about their plans to reopen.
The town has already successfully reopened park greenspaces, community gardens, town-owned cemeteries, boat storage facilities, the Bronte public boat launch ramp, and canoe and kayak launches in Bronte and Coronation Park.
Town amenities and spaces that remain closed at this time under provincial emergency order, include:
In an effort to support local economic recovery and meet the needs of residents whose home improvement projects have been held up by the pandemic, the town introduced a comprehensive online processes to allow building and development projects to advance during the pandemic, while protecting the health and safety of residents and staff. This allows those who need permit approvals the chance to advance essential projects and prepare non-essential work for when the Ontario government lifts essential business restrictions.
Visit the Electronic Permits and Applications page for details.
Please follow the advice of public health officials. You have a role to play to help slow the spread of COVID-19. If you must go out, there are some things we can all do when two-metre physical distancing is not possible:
Our by-law enforcement officers are collaborating with Halton Police to educate and enforce issues of non-compliance with the province's emergency orders as well as the physical distancing by-law.
Dogs must be on a leash at all times when on public property, as per Parks Bylaw 2013-013 and Animal Control Bylaw 2018-006. Dogs off-leash is a ticketable offence that pre-dates COVID-19 emergency protocols.
Violators can be fined a minimum of $300 and maximum of up to $100,000 for each offence.
To report a violation, please call the Halton Police COVID-19 Hotline at 905-825-4722 or ServiceOakville at 905-845-6601 and a by-law enforcement officer will be dispatched to follow up.
Individuals and business can now be fined $750 or more.
To report a violation, please call Halton Police COVID-19 hotline at 905-825-4722.
Business owners are encouraged to review the province’s updated essential businesses list using the provincial criteria of “Safety,” “Critical” and “Essential” to determine for themselves if their work is essential or non-essential. Unfortunately, we cannot give legal advice or determine if a business complies with the Provincial order.
For questions releated to essential services, call the Province’s Stop the Spread hotline at 1-888-444-3659.
The Town of Oakville's health services are provided by Halton Region.
Halton Region Public Health and health care partners continue to focus on those most at risk of COVID-19.
Visit the Halton Region COVID-19 web page before calling 3-1-1 for information on symptoms, prevention and when to contact Halton Region Public Health.
In response to the need for the town to take action to slow the spread of COVID-19:
Please contact ServiceOakville at 905-845-6601 or email firstname.lastname@example.org if you have questions or would like to request one of the services listed below.
Call 9-1-1 for emergency services.
The following is the list of essential and critical services currently being provided by the town.
All town facilities are closed to the public until further notice. This includes:
Planning, building, engineering, and development applications and permits can be submitted online. This includes plans of subdivision, rezoning and site plans, among others. In addition, most residential building permits can also be submitted electronically.
Visit the Electronic Permits and Applications page for details.
Larger Industrial Commercial and Institutional (ICI) application submissions will continue by appointment only. A new page on the town’s website will provide further information and instructions on how to navigate all the new online intake processes.
The Ontario government has ordered all businesses not covered by the updated Emergency Order to close effective Saturday, April 4 at 11:59 p.m.
Building Services will restrict inspections to unoccupied buildings for new building construction listed by the Ontario government as essential only, until further notice. The updated essential building construction list can be found on the Ontario Governement website.
Be advised, you cannot assume that reports prepared by engineers or architects can substitute for the mandatory inspections required by Ontario Building Code. Once inspection services are resumed, inspectors may require completed work to be uncovered to determine Building Code compliance.
We are not conducting inspections on occupied or previously occupied buildings or home renovations.
Effective March 30, Development Engineering resumed final inspections for engineering permits (such as site alteration, pool works, road cuts, etc.) where it is safe for both the applicant and the inspector.
The safety of our staff, on-site workers and citizens is of utmost importance. We appreciate your patience as we work to provide you these services. We will update information as the situation changes.
The town has a new by-law enforcing physical distancing in the Town of Oakville on public property during the State of Emergency.
Any two people who don’t live together, who fail to keep two metres of distance between them can be fined a minimum of $300 and maximum of up to $100,000 for each offence.
The town’s by-law enforcement officers will be responding to complaints. To report violation, please call the Halton Police COVID-19 Hotline at 905-825-4722 or 905-845-6601 and a by-law enforcement officer will be dispatched to follow up.
Review By-law 2020-054 (pdf)
For the duration of the COVID-19 pandemic, to help keep our community safe, our by-law enforcement officers will collaborate with Halton Police to educate and enforce issues of non-compliance with the province's emergency orders.
Individuals and business can now be fined $750 or more.
To report violation, please call the hotline at 905-825-4722 and a by-law enforcement officer or police officer will be dispatched to follow up. Do NOT call 911 for these violations.
For more information please visit the Halton Regional Police website.
Stay home and stay safe!
Some outdoor spaces in Oakville parks are open, but residents are reminded that the Provincial Emergency Order remains in effect, which restricts the use of park amenities, as well as groups of more than five people.
We remind all residents – young and old – that they have a role to play to help slow the spread of COVID-19.
Closed facilities and amenities include:
Prohibited park use extends to all organized sporting activities and training, such as football, softball, ball hockey, soccer, ultimate Frisbee and basketball, as these activities do not allow for proper physical distancing
Greenspace, walkways and trails are open to the public, but users must continue to practice physical distancing.
If you are concerned about groups you see gathering in parks, contact the Halton Regional Police Service COVID-19 Hotline at 905-825-4722 to request enforcement.
Council voted to accept late property tax payments, for both residential and commercial taxes, with no interest or late fees for up to two months, in the wake of the COVID-19 pandemic.
There are no qualifications to defer your second interim property tax payment, all property owners qualify.
The tax installment due on April 24, 2020, and all outstanding property taxes, will be accepted anytime up to June 30, 2020, without penalty for anyone who is unable to pay by the due date.
Property owners who are on the town’s pre-authorized payment plans (PAP) can opt-out of the plans without consequence, as long as they do so by emailing PAP@oakville.ca prior to the 15th of the payment month.
Please note once a property owner opts-out of the town’s PAP program, it is the property owner’s responsibility to reapply to the program if desired. Reapplication will also have to be made before the 15th of the payment month.
All NSF charges will be waived until June 30.
To make an online payment, you will need your property tax account number (not roll number), which can be found at the top right of your tax bill, or you may call ServiceOakville 905-845-6601 to retrieve your property tax account number.
Sign into your financial institution’s secure website, go to the “Pay Bill” icon or tab and add the Town of Oakville as a payee. Depending on your financial institution, please search for “Oakville” and the payee name will be either: Oakville, Oakville Taxes or Oakville Property Tax.
Enter your property tax account number and amount to be paid.
If you require assistance, please contact your bank or financial institution.
Please note the town does not accept email payment transfers (INTERAC).
Mail cheques payable to Town of Oakville to:
Town of Oakville, Tax Department
1225 Trafalgar Road
Alternatively, chequest can be dropped off at the drop box outside the main entrance to Town Hall.
Cheques can be delivered in the after-hours drop box at Town Hall. Please use the corresponding payment due date only.
To pay taxes using your existing MasterCard, Visa or American Express, visit the Plastiq website. There is a fee to use this service for tax payments. The fee is independent of the Town of Oakville. Please check the Plastiq website for details. Please expect three to six business days for payment processing when using the Plastiq website.
Completing the Pre-Authorized Tax Payment Plan Application Form (PAP) (pdf) allows for the payment of taxes in four, nine or 12 monthly installments. In order to enrol, your property must be fully assessed for one year to include both the land and structure values. Please see the application form for all the program details.
Please contact email@example.com for assistance in joining the program.
Please note a 2020 reapplication PAP form will be posted shortly for those who have exited our program due to COVID-19 and would like to rejoin for July 1, 2020
For information on by-laws, including COVID-19 related by-laws, please visit the By-law page.
Mayor Burton enacted the following COVID-19 related by-laws to support the provincial orders and help keep Oakville residents safe:
Cemeteries are open. Safety protocols will be in place to ensure physical distancing is maintained. Please do not gather in groups of more than five. Funerals are restricted to no more than 10 people.
If a death has occurred, the town will continue to provide essential plot sale, burial and funeral services (by appointment only) to ensure those in need are served during this challenging time.
Please call 905-845-6601 to make an appointment or for more information.
All events and festivals are now cancelled or postponed up until July 3, 2020 including our Canada Day event in Bronte.
We are not accepting new bookings or transferring any large gatherings or event bookings at this time. For more information, please email firstname.lastname@example.org.
Permit holders will receive a full refund for any payments made to date. Customers are asked to please be patient as refunds may take up to one week to display on your credit card statement, depending on your financial institution or credit card provider. Cheques may be issued for some refunds pending original payment type. Inquiries about the status of your refund can be sent to email@example.com.
Why not get active and creative while staying safe at home? We’re excited to share regular updates including tips, information and fun ideas to help you stay active and creative.
Visit our Online Recreation Resources page for more information.
Use the Halton Information Providers' community services directory to search for links to COVID-19 resources and information.
Oakville Transit is operating at a modified service level until further notice. For specific schedule details, visit the Oakville Transit website.
Oakville Transit has implemented a number of new procedures in order to promote safe physical distancing while on-board. Visit the Oakville Transit website for details.
The Town of Oakville is currently recruiting for critical positions only. If you are contacted, we will arrange a virtual interview where possible. Only those candidates selected for an interview will be contacted.
Positions not deemed critical at this time will be on hold until a future date. We encourage applicants to continue to submit their resume and cover letter online for posted positions.
Economic Development remains operational to continue to provide information and support to the business community during these challenging times.
Mayor Rob Burton, along with the Oakville Economic Development office, Oakville Chamber of Commerce and Oakville Business Improvement Associations have formed an Economic Task Force in response to the COVID-19 emergency.
On March 26, 2020, Council approved an Economic Action Plan for Oakville to address immediate financial issues facing the business community, as well as the need to move development projects forward to support long term economic recovery.
Distantly.ca, an online donation platform for small business, is now available in Oakville. The application is easy to use and secure, and allows the community to make a direct donation to your business to help lessen the impact of the COVID-19 pandemic.
Marinas and boat storage yards reopened on May 16, 2020, for boat owners to tend to their boats and prepare for the coming season.
Boat storage area is open to boat owners from 8 a.m. to 8 p.m.
Harbours office and washrooms are closed at this time.
Users are reminded to follow public health directions: stay home if feeling ill, practice two-metre distance, wash hands, don’t share tools.
The Bronte public boat launch ramp is open as of Saturday, May 16.
The Shipyard Park public boat launch ramp at the Oakville harbour is being prepared to reopen the first week of June as we work to put stored boats and docks back in the water. Please adhere to all posted signage.
The balance owing for summer contracts is deferred until May 31, 2020.
Please note that docks are not safe to access until the Harbours Office officially notifies customers that the docks are open.
Set up of harbours infrastructure and dock installation must be completed before our harbours can safely open for the season. It is our intention to have the harbours open for the first week of June. No vessels are permitted on the docks until June 1.
As per the emergency order from the Province of Ontario, parking lots at all town facilities including but not limited to community centres, parks and arenas are closed.
Payment is not required for on-street parking or in municipal parking lots until further notice and parking time limits have been relaxed to help those working from home or self-isolating.
Parking enforcement is currently limited to safety and access related issues such as fire routes, accessible parking, no parking/stopping areas, blocked areas and unauthorized vehicles.
The Church Street Parkade is open to permit holders only.
Residents who would like to dispute a ticket, can schedule their appeal online.
Given the need to reduce public gatherings, and in accordance with the town’s Procedure By-law, the following meetings have been cancelled:
Any Appeal or Property Standards Committee meeting will not be scheduled until further notice, unless it affects the safety of the residents of the municipality.
For an updated list of meetings, please visit the Calendar page.
All recreation and culture drop-in programs, services, events and rentals are cancelled until further notice.
Registered Spring programs are cancelled.
Refunds for cancelled program dates will be automatically issued to all Recreation and Culture programs participants without penalty.
All clients with Recreation and Culture memberships (fitness, seniors services, culture, swim/skate/sport) will receive an extension to their membership for the duration of the closure.
We have proactively suspended all pre-authorized membership payments. Once our facilities reopen, we will adjust the expiry date of your membership for any missed days due to the closure or credit your account if your membership expired during that time. Rest assured, you will not be charged for any days that our fitness centres are closed.
All Community Use of School rentals are also cancelled.
Facility rental permits will be amended to reflect the dates affected by the facility closures and credits placed on accounts.
Please contact Facility Booking at 905-815-2000 with any questions about withdrawals, cancellations or refunds.
All performances between March 13 and July 3 have been cancelled or rescheduled and the OCPA is closed until July 3. Please see our What’s On page for details. Patrons will be given a full refund for their ticket purchase for all events in that time frame.
Refunds may take 10 to 15 business days to complete and staff will be in touch, if necessary, to complete the refund. If you wish to connect with a Box Office representative, please email firstname.lastname@example.org and staff will reply as soon as possible between 10 a.m. and 5 p.m. Monday to Friday.
Rental clients with events scheduled between March 13 and July 3 will also be refunded without penalty.
The Oakville Centre for the Performing Arts is working with agents, artists and rental clients to find new dates if postponements are an option.