COVID-19 Information

Updated: July 10, 1:25 p.m.

The town has a COVID-19 recovery framework in place to help guide and support our reopening of programs, services and facilities. We will carefully and responsibly review services before bringing them back to ensure the safety of staff and our community. The town’s plan aligns with the Province's three-stage gradual approach to reopening Ontario. Review the Town of Oakville Recovery Program Strategy and Framework (pdf).

Provincial emergency orders remain in effect. We must all continue to follow guidelines from Public Health officials to help stop the spread of COVID-19.

What's open

What's opening in Stage 2

We entered Stage 2 on June 19. We are reviewing opportunities to reopen some amenities based on the announcements by the Ontario Government. Our top priority is to ensure safety protocols are in place to protect the community and staff from COVID-19. Please note that the dates of openings may change.

What's closed

Some amenities and facility remain closed to the public under provincial order or pending further town/public health review.

  • Service counters within Town Hall (not including ServiceOakville)
  • Playgrounds and play structures (e.g. swings, slides, climbers)
  • Outdoor exercise equipment
  • Lion's Valley Park trails and playground due to wash out by snow melt/rain this past spring. Areas will remain closed until repairs have been completed.
  • Pinery Park, Aspen Forest Park and the south sports field parking lot at Westoak Trails Park remain closed at this time
  • Public washrooms closed: Shell Park, Bronte Athletic Field, Trafalgar Park/Lion’s Pool, Cornwall Sports Park, Oakville Park, Glenashton Park (outside washrooms)
  • Arenas
  • Youth centres
  • Fitness centres
  • Seniors centres
  • Bronte and Brookdale outdoor pools and Centennial, Glen Abbey and White Oaks indoor pools
  • Oakville Museum
  • Oakville Centre for the Performing Arts is closed until December 31, 2020

Enforcement

Our by-law enforcement officers are collaborating with Halton Police to educate and enforce issues of non-compliance with the province's emergency orders. To report a violation, please call Halton Police COVID-19 hotline at 905-825-4722 or ServiceOakville at 905-845-6601.

Visit the By-law Enforcement page for more information.

Building and renovations

Services available

Cemeteries

Services available

Commissioning

Services available

  • Commissioning of Committee of Adjustment documents only

Construction/design projects

Services available

Council/committee meetings

Services available

Services not available

  • Appeals and Property Standards Committees

Economic Development

Services available

Services not available

  • Film liaison

Enforcement

Services available

  • Operating with reduced service levels due to COVID-19 enforcement
  • Emergency property standards investigations
  • Municipal right of way safety concerns
  • By-law enforcement

Services not available

  • Graffiti (unless profane, obscene or hate-based) and dog barking complaint response

Employment

Services available

Facilities

Services available

  • Regular maintenance and safety inspections on all town facilities

Fire and safety

Services available

  • Emergency response
  • Fire prevention inspections for life safety, on-call investigations
  • Plans examiner on-call
  • Public education/fire prevention social media
  • Accepting electronic fire route applications
  • Oakville Fire department

Services not available

  • Residential inspections

Licensing and permits

Services available

Services not available

  • Picnic permits

Marriage

Services available

Services not available

  • Civil ceremonies

Oakville Public Library

Services available

Services not available

  • In-library programming
  • public use of facilities

Oakville Transit

Services available

Parks and open space

Services available

Parking

Services available

Services not available

  • Temporary on-street parking permits
  • Time limit parking enforcement
  • Paid parking

Pets and wildlife

Services available

Planning and development

Services available

Recreation and culture programming

Services available

Services not available

  • Previously scheduled Recreation and Culture programming prior to the pandemic
  • Oakville Museum - all programming cancelled
  • Large events cancelled until October 31, 2020
  • Oakville Centre for the Performing Arts - all performances cancelled or rescheduled
  • Public art and exhibitions - exhibits within facilities closed

Roads, sidewalks and traffic

Services available

  • Roads and sidewalk maintenance
  • Street cleanup/sweeping
  • Street lighting maintenance
  • Storm water and drainage maintenance
  • Traffic calming requests
  • Traffic inquiries focusing on safety
  • Traffic signs/pavements markings

Services not available

  • Active Transportation programming
  • Traffic calming surveys

ServiceOakville

Services available

  • Regular telephone and email services
  • Counter for some in-person payments, 8:30 a.m. to 4:30 p.m. Cash payment for property taxes are not accepted at the ServiceOakville counter, and cashless transactions are encouraged for all payments whenever possible
  • Public services and payments available at ServiceOakville counter
  • Limited counter service for scheduled appointments for marriage licences, commissioning of Committee of Adjustment applications, community clean up supply pick-up, and drop off of material related to building and planning
  • Online services requests

Trees and woodlands

Services available

  • Private Tree Removal Permits
  • Inspections of all service requests
  • Inspections of all service requests
  • Hazard abatement; tree removal, tree pruning and rotational tree maintenance
  • Canopy conservation; Ash tree injection
  • Invasive species control and woodland regeneration
  • Tree protection and private tree removal permits in development applications
  • Municipal tree protection permits for projects deemed to provide essential services (i.e. Water, wastewater, gas, hydro and Telecommunication projects)    
  • Hydro Line Clearing program
  • Street tree planting program
  • Hazard bee and wasp nest removal.
  • Other tree infestations or disease affecting the life of municipal trees

Services not available

  • Root management service requests
  • Parks tree plantings

Zoning

Services available

Recreation and Culture programs and aquatics

Lions outdoor pool will open on July 11. Wedgewood and Falgarwood outdoor pools, and Queen Elizabeth Park Community and Cultural Centre’s (QEPCCC) indoor pool will open Monday, July 13. Iroquois Ridge pool will open August 1. Aquatic Leadership programs and private lessons will be offered at select locations. Learn more by visiting the Aquatics page.

Please note that these select facilities are open for CampOAK and aquatics programming only.

All other recreation and culture drop-in programs, services, events and rentals are cancelled. All other registered spring and summer programs are cancelled. As provincial guidelines are updated, we continue to look for opportunities to expand programming in a safe and responsible manner.

Refunds for cancelled program dates have been issued to all Recreation and Culture programs participants without penalty.

Recreation and Culture memberships

All clients with Recreation and Culture memberships (fitness, seniors services, culture, swim/skate/sport) will receive an extension to their membership for the duration of the closure. 

We have proactively suspended all pre-authorized membership payments. Once our facilities reopen, we will adjust the expiry date of your membership for any missed days due to the closure or credit your account if your membership expired during that time. Rest assured, you will not be charged for any days that our centres are closed. 

Events

All events and festivals are now cancelled or postponed including our Canada Day event in Bronte.

We are not accepting new bookings or transferring any large gatherings or event bookings at this time. For more information, please email events@oakville.ca.

Permit holders will receive a full refund for any payments made to date. Customers are asked to please be patient as refunds may take up to two week to display on your credit card statement, depending on your financial institution or credit card provider. Cheques may be issued for some refunds pending original payment type. Inquiries about the status of your refund can be sent to bookafacility@oakville.ca.

Facility bookings

Facility rental permits will be amended to reflect the dates affected by the facility closures and credits placed on accounts.

All Community Use of School rentals are also cancelled.

Please contact Facility Booking at 905-815-2000 with any questions about withdrawals, cancellations or refunds.

Oakville Centre for the Performing Arts

All performances have been cancelled or rescheduled until further notice and the OCPA is closed until December 31, 2020.

Patrons will be given a full refund for their ticket purchase for all events in that time frame. 

Refunds may take 10 to 15 business days to complete and staff will be in touch, if necessary, to complete the refund. If you wish to connect with a Box Office representative, please email boxoffice@oakville.ca and staff will reply as soon as possible between 10 a.m. and 5 p.m. Monday to Friday.

Final property tax information

The 2020 final tax instalment due dates have been extended to August 25 and October 26 for all property owners. Penalty and interest on all outstanding property tax for the remainder of the 2020 tax year are waived until the first working day in January 2021.

Any property taxes outstanding by January 1, 2021 will have penalty and interest applied, at a rate of 1.25 per cent per month as per Town By-law.

Final tax bills will be mailed the week of July 6.

Any properties that have experienced a change in assessment due to a property change, and have received notice from the Municipal Property Assessment Corporation (MPAC) in 2020 regarding this change, may also receive a supplementary or omitted tax bill from the town, in addition to the final tax bill.

Property tax payment options during COVID-19

Cash payments

We will no longer accept cash payments.

Internet banking

To make an online payment, you will need your property tax account number (not roll number), which can be found at the top right of your tax bill, or you may call ServiceOakville 905-845-6601 to retrieve your property tax account number.

Sign into your financial institution’s secure website, go to the “Pay Bill” icon or tab and add the Town of Oakville as a payee. Depending on your financial institution, please search for “Oakville” and the payee name will be either: Oakville, Oakville Taxes or Oakville Property Tax.

Enter your property tax account number and amount to be paid.

If you require assistance, please contact your bank or financial institution.

Please note the town does not accept email payment transfers (INTERAC).

Cheque payment

Mail cheques payable to Town of Oakville to:

Town of Oakville, Tax Department
1225 Trafalgar Road
Oakville, ON
L6H 0H3

Alternatively, cheques can be dropped off at the drop box outside the main entrance to Town Hall. 

Post-dated cheques corresponding with due dates only

Cheques can be delivered in the after-hours drop box at Town Hall. Please use the corresponding payment due date only.

Credit card (online only)

To pay taxes using your existing MasterCard, Visa or American Express, visit the Plastiq website. There is a fee to use this service for tax payments. The fee is independent of the Town of Oakville. Please check the Plastiq website for details. Please expect three to six business days for payment processing when using the Plastiq website.

Pre-authorized tax payment plans

Completing the Pre-Authorized Tax Payment Plan Application Form (PAP) (pdf) allows for the payment of taxes in four, nine or 12 monthly installments. To enroll, your property must be fully assessed for one year to include both the land and structure values. Please see the application form for all the program details.

Please contact pap@oakville.ca for assistance in joining the program.

Please note a 2020 reapplication PAP form will be posted shortly for those who have exited our program due to COVID-19 and would like to rejoin for July 1, 2020.

Economic Development remains operational to continue to provide information and support to the business community during these challenging times.

Oakville Economic Task Force

Mayor Rob Burton, along with the Oakville Economic Development office, Oakville Chamber of Commerce and Oakville Business Improvement Associations have formed an Economic Task Force in response to the COVID-19 emergency.

On March 26, 2020, Council approved an Economic Action Plan for Oakville to address immediate financial issues facing the business community, as well as the need to move development projects forward to support long term economic recovery.

Distantly.ca: Support a small business from a distance

Distantly.ca, an online donation platform for small business, is now available in Oakville. The application is easy to use and secure, and allows the community to make a direct donation to your business to help lessen the impact of the COVID-19 pandemic. 

To support Oakville families, the Town of Oakville has released its CampOAK summer camp roster in alignment with new provincial and regional public health and safety guidelines. Offered to Oakville residents only, online registration is now open with camps scheduled to begin the week of July 13.

For more information on program cancellations, visit our Summer Camps page.

Online recreation resources

Why not get active and creative while staying safe at home? We’re excited to share regular updates including tips, information and fun ideas to help you stay active and creative.

Visit our Online Recreation Resources page for more information.

Community services directory

Use the Halton Information Providers' community services directory to search for links to COVID-19 resources and information.

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Halton Region Health Services

The Town of Oakville's health services are provided by Halton Region.

Visit the Halton Region COVID-19 web page before calling 3-1-1 for information on symptoms, prevention and when to contact Halton Region Public Health.

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For information on all regional services, such as waste collection, visit the Halton Region website.