COVID-19 Information

What's open

• Oakville Museum for pre-booked activities.
• Sir John Colbourne Recreation Centre for Seniors
• Glen Abbey, Iroquois Ridge, Trafalgar Park and Oakville Trafalgar fitness centres for individual, physically distanced workout sessions by appointment only
• Trafalgar Park and Oakville Trafalgar community centre walking tracks for pre-booked activities
• All community centres for limited pre-booked activities and modified use
• Glen Abbey, River Oaks, Sixteen Mile Sports Complex and Joshua's Creek arenas - team sports are limited to training only, with no scrimmages or games.
• Sir John Colbourne Seniors Centre for pre-booked activities
• Playgrounds, play structures (e.g. swings, slides, climbers) and outdoor exercise equipment marked open. Public health officials recommend you bring hand sanitizer with you when visiting the playground.
• Iroquois Ridge, Glen Abbey, Oakville Trafalgar and QEPCCC indoor pools for pre-booked drop-in activities and registered programs 
• ServiceOakville counter for some in-person payments, 8:30 a.m. to 4:30 p.m. Cash payments are not accepted at the ServiceOakville counter
• Oakville Transit public services available at ServiceOakville counter
• Oakville Public Library moved into Stage 3 and rall branches are open with adjusted services
• Park greenspaces and trails
• Community gardens until October 31
• Town-owned cemeteries
• Town-owned leash-free dog parks and their parking lots
• All parking lots are open with the exception of Aspen Forest Park and the south sports field parking lot at Westoak Trails Park which remain closed at this time.
  • Certain areas surrounding lakefront parks are subject to increased fines. If park parking lots are full, please consider coming back another time.
• Towne Square washroom is open year round from 7 a.m. to 11 p.m.
• Fisherman's Warf washroom is open year round from 7 a.m. to 7 p.m.
• Harbours and boat storage facilities
• Bronte and Shipyard public boat launch ramp, Busby canoe and kayak launch ramp. Ramps close November 1
• Publicly accessible multi-use sport-fields (areas not locked and enclosed with fencing) are open to individuals and for casual play
• Benches
• Tennis, bocce ball and pickleball courts. Nets removed beginning November 16
• Skateboard parks
• Basketball courts. Nets removed beginning November 16
• Pre-booked culture activities at QEPCCC:
  • Independent Work Sessions for Adults (Woodworking and Ceramic Studios only)
  • Pre-booked All Ages Ceramic (Saturdays only)
• Culture Days: Pre-booked Culture Days activities at QEPCCC, Oakville Museum and Iroquois Ridge.

What's closed

Oakville is in the province’s Stage 3 of the reopening plan. Our top priority is to ensure safety protocols are in place to protect the community and staff from COVID-19. We continue to work through our reopening plans to gradually reintroduce programming in a safe and responsible manner.

Some amenities and facilities remain closed to the public under provincial order or pending further town/public health review.

• Maple Grove and Kinoak arenas (closed for the season)
• Trafalgar Park Arena closed until late October
• Service counters within Town Hall (not including ServiceOakville)
• Pinery Park, Aspen Forest Park and the south sports field parking lot at Westoak Trails Park remain closed at this time
• Splash pads (closed for the season)
• Youth centres
• Centennial and White Oaks pools
• Oakville Centre for the Performing Arts is closed until December 31, 2020
• Picnic shelter at Coronation Park
• Municipal Greenhouse
• Outdoor pools (closed for the season)
• Park washrooms

Building and renovations

Services available

• Accepting electronic permits and applications
• Investigations/inspections of unsafe buildings
• Review of existing permits
• Limited inspection for an occupied building
• Zoning Occupancy Certificates reviewed electronically

Cemeteries

Services available

• Burial permits, burials, funerals and plot sales (by appointment only)

Commissioning

Services available

• Commissioning of Committee of Adjustment documents only

Construction/design projects

Services available

• Work on active town construction projects will continue as scheduled
• Accepting electronic permits and applications

Council/committee meetings

Services available

• Virtual meetings
• Virtual public delegations

Services not available

• Appeals and Property Standards Committees

Economic Development

Services available

• Providing supports and resources to the business community

Services not available

• Film liaison

Enforcement

Services available

• Enforcement services are all available. Priority remains on public safety and COVID-19 enforcement. Delays in response times may be experienced on low priority investigations such as graffiti (except profane, obscene or hate based) and dog barking complaints.
• By-law enforcement

Employment

Services available

• Currently recruiting for critical positions only

Facilities

Services available

• Regular maintenance and safety inspections on all town facilities

Fire and safety

Services available

• Emergency response
• Fire prevention inspections for life safety, on-call investigations
• Plans examiner on-call
• Public education/fire prevention social media
• Accepting electronic fire route applications
• Oakville Fire department

Services not available

• Residential inspections

Licensing and permits

Services available

• Business licences, short-term accommodation licences, sign permits (fixed and temporary), tow truck licences, private tree removal and noise exemption permits accepted online
• Renewals suspended until 30 days after town emergency concluded
• Wedding permits, marriage licences, photography in parks permits, individual or small group fitness training in parks/sport field permits, permits for organized community sports training

Services not available

• Picnic permits

Marriage

Services available

• Marriage licences by appointment only
• Wedding permits

Services not available

• Civil ceremonies

Oakville Public Library

Services available

• All branches are open with adjusted services 

Oakville Transit

Services available

• Modified service for conventional and care-a-van service
• Public services and payments available at ServiceOakville counter

Parks and open space

Services available

• Parks maintenance and sanitation pickup
• Photography in parks permits

Parking

Services available

• Parking enforcement focused on public safety and accessible parking offences
• Pay parking tickets online
• Temporary on-street parking permits
• Time limit parking enforcement
• Paid parking

Pets and wildlife

Services available

• Animal control
• Coyote sighting reporting online form

Planning and development

Services available

• Applications and permits accepted via email
• Inspections in accordance with COVID-19 protocols

Recreation and culture programming

Services available

• Recreation and culture programming from home
• Outdoor seniors programming at Sir John Colborne Seniors Centre
• Seniors Centres Without Walls 50+ programs
• Pre-booked swims at select swimming pools
• Pre-booked individual, physically distanced workouts at select fitness centres
• Registration for fall programs is open for a shortened eight-week session starting after Thanksgiving weekend. Winter registration will be offered at a later date for programs beginning in January.
• Oakville Museum for pre-booked activities

Services not available

• Large events cancelled until October 31, 2020
• Oakville Centre for the Performing Arts - all performances cancelled or rescheduled
  • Oakville Centre for the Performing Arts is closed until December 31, 2020

Roads, sidewalks and traffic

Services available

• Roads and sidewalk maintenance
• Street cleanup/sweeping
• Street lighting maintenance
• Storm water and drainage maintenance
• Traffic calming requests
• Traffic inquiries focusing on safety
• Traffic signs/pavements markings

Services not available

• Active Transportation programming
• Traffic calming surveys

ServiceOakville

Services available

• Regular telephone and email services
• Public services and payments available at the ServiceOakville counter 8:30 a.m. to 4:30 p.m. Cash payment not accepted at the ServiceOakville counter.
• Online services requests

Trees and woodlands

Services available

• Private Tree Removal Permits
• Inspections of all service requests
• Hazard abatement; tree removal, tree pruning and rotational tree maintenance
• Canopy conservation; Ash tree injection
• Invasive species control and woodland regeneration
• Tree protection and private tree removal permits in development applications
• Municipal tree protection permits for projects deemed to provide essential services (i.e. Water, wastewater, gas, hydro and Telecommunication projects)    
• Hydro Line Clearing program
• Street tree planting program
• Hazard bee and wasp nest removal.
• Other tree infestations or disease affecting the life of municipal trees

Services not available

• Root management service requests
• Parks tree plantings

Zoning

Services available

• Official Plan, Zoning By-law amendments applications

Halton Region Public Health monitors individuals who have tested positive for COVID-19 and their close contacts. Public Health will provide guidance to cases and their contacts, such as self-isolation protocols and monitoring for symptoms to minimize the risk of spread.

Learn more about Contact Tracing and What is a Close Contact (pdf).

Oakville pausing indoor fitness classes and team game play on advice from Halton public health

In response to an increase of COVID-19 cases in Halton, the Region’s Chief Medical Officer of Health has updated public health guidelines for fitness classes and team game play. This update recommends a temporary pause to all indoor group exercise programs as well as all indoor team game play.

The town has numerous pre-registered programs and classes set to begin this Saturday and Sunday. However, in our ongoing efforts to protect the health and safety of residents and staff, the Town of Oakville has now cancelled all town-run drop-in and pre-registered fitness classes along with indoor team game play. Individuals impacted by these cancellations will receive a full credit placed on their account.

The following services will continue to be available:

• Fitness centres for pre-booked individual, physically distanced, workout sessions
• Indoor sport training (instructional sport programs focusing on skills/drills)
• Aquatics (pre-booked swimming and lessons)
• Recreational skates (pre-booked skating)
• Registered non-fitness activities (culture and general interest programming)

The pause will be evaluated frequently and will be lifted once Halton Region Public Health deems it safe to resume these activities in town facilities. The Town of Oakville will continue to share updates with the public.

Recreation and Culture programs and aquatics

All community centres plus Sixteen Mile Sports Complex are open for limited pre-booked activities and modified use. Registration for fall programs is now open. Winter registration will be offered at a later date for programs beginning in January.

Program offerings will be limited to programs that are suitable to physical distancing, capacity limitations, and staggered start times. Programs that incorporate shared equipment will not be introduced until alternatives or safety protocols are established. 

At this time, an active Senior Services membership is not required to register for any September or October seniors’ programs.

Monthly fitness and general activity memberships are now available for purchase by calling 905-815-2000.

Strict health and safety measures will be in place to prevent the spread of COVID-19 including sign-in protocols for contact tracing, the use of a non-medical masks or face coverings, hand sanitizer stations, signage and space markers to allow for physical distancing, plexiglass barriers, and enhanced cleaning and disinfecting.

The town will transition to a paperless Parks, Recreation and Culture guide this fall to share real-time information with customers and eliminate paper touch-points in facilities. Programs.oakville.ca offers a more convenient and user-friendly recreation program search tool.

Pre-booked receational swims, select Aquatic Leadership programs and private lessons are currently offered at Lions, Bronte, Brookdale, Wedgewood and Falgarwood outdoor pools, as well as Iroquois Ridge and Queen Elizabeth Park Community and Cultural Centre’s (QEPCCC) indoor pool. Learn more by visiting the Aquatics page.

Events

Given the ongoing COVID-19 pandemic and continued need to take action to curb the spread of the virus in our community, the town has made the decision to cancel large events until October 31, 2020.

We are not accepting new bookings or transferring any large gatherings or event bookings at this time. For more information, please email events@oakville.ca.

Permit holders will receive a full refund for any payments made to date. Customers are asked to please be patient as refunds may take up to two week to display on your credit card statement, depending on your financial institution or credit card provider. Cheques may be issued for some refunds pending original payment type. Inquiries about the status of your refund can be sent to bookafacility@oakville.ca.

Facility bookings

Facility rental permits will be amended to reflect the dates affected by the facility closures and credits placed on accounts.

All Community Use of School rentals are also cancelled.

Please contact Facility Booking at 905-815-2000 with any questions about withdrawals, cancellations or refunds.

Oakville Centre for the Performing Arts

All performances have been cancelled or rescheduled until further notice and the OCPA is closed until December 31, 2020.

Patrons will be given a full refund for their ticket purchase for all events in that time frame.

Refunds may take 10 to 15 business days to complete and staff will be in touch, if necessary, to complete the refund. If you wish to connect with a Box Office representative, please email boxoffice@oakville.ca and staff will reply as soon as possible between 10 a.m. and 5 p.m. Monday to Friday.

Final property tax information

The 2020 final tax instalment due dates have been extended to August 25 and October 26 for all property owners. Penalty and interest on all outstanding property tax for the remainder of the 2020 tax year are waived until the first working day in January 2021.

Any property taxes outstanding by January 1, 2021 will have penalty and interest applied, at a rate of 1.25 per cent per month as per Town By-law.

Final tax bills were mailed the week of July 6. Please contact ServiceOakville if you have not received yours by the first week of August.

Any properties that have experienced a change in assessment due to a property change, and have received notice from the Municipal Property Assessment Corporation (MPAC) in 2020 regarding this change, may also receive a supplementary or omitted tax bill from the town, in addition to the final tax bill.

Property tax payment options during COVID-19

Cash payments

We will no longer accept cash payments.

Internet banking

To make an online payment, you will need your property tax account number (not roll number), which can be found at the top right of your tax bill, or you may call ServiceOakville 905-845-6601 to retrieve your property tax account number.

Sign into your financial institution’s secure website, go to the “Pay Bill” icon or tab and add the Town of Oakville as a payee. Depending on your financial institution, please search for “Oakville” and the payee name will be either: Oakville, Oakville Taxes or Oakville Property Tax.

Enter your property tax account number and amount to be paid.

If you require assistance, please contact your bank or financial institution.

Please note the town does not accept email payment transfers (INTERAC).

Cheque payment

Mail cheques payable to Town of Oakville to:

Town of Oakville, Tax Department
1225 Trafalgar Road
Oakville, ON
L6H 0H3

Alternatively, cheques can be dropped off at the drop box outside the main entrance to Town Hall. 

Post-dated cheques corresponding with due dates only

Cheques can be delivered in the after-hours drop box at Town Hall. Please use the corresponding payment due date only.

Credit card (online only)

To pay taxes using your existing MasterCard, Visa or American Express, visit the Plastiq website. There is a fee to use this service for tax payments. The fee is independent of the Town of Oakville. Please check the Plastiq website for details. Please expect three to six business days for payment processing when using the Plastiq website.

Pre-authorized tax payment plans

Completing the Pre-Authorized Tax Payment Plan Application Form (PAP) (pdf) allows for the payment of taxes in four, nine or 12 monthly installments. To enrol, your property must be fully assessed for one year to include both the land and structure values. Please see the application form for all the program details.

Please contact pap@oakville.ca for assistance in joining the program.

Please note a 2020 reapplication PAP form will be posted shortly for those who have exited our program due to COVID-19 and would like to rejoin for July 1, 2020.

Online recreation resources

Why not get active and creative while staying safe at home? We’re excited to share regular updates including tips, information and fun ideas to help you stay active and creative.

Visit our Online Recreation Resources page for more information.

Community services directory

Use the Halton Information Providers' community services directory to search for links to COVID-19 resources and information.

Economic Development remains operational to continue to provide information and support to the business community during these challenging times.

Oakville Economic Task Force

Mayor Rob Burton, along with the Oakville Economic Development office, Oakville Chamber of Commerce and Oakville Business Improvement Associations have formed an Economic Task Force in response to the COVID-19 emergency.

On March 26, 2020, Council approved an Economic Action Plan for Oakville to address immediate financial issues facing the business community, as well as the need to move development projects forward to support long term economic recovery.

Distantly.ca: Support a small business from a distance

Distantly.ca, an online donation platform for small business, is now available in Oakville. The application is easy to use and secure, and allows the community to make a direct donation to your business to help lessen the impact of the COVID-19 pandemic. 

News releases

• October 16, 2020: Oakville pausing indoor fitness classes and team game play on advice from Halton public health
• September 22, 2020: Oakville Museum reopens September 24, 2020
• August 25, 2020: Oakville community centres reopen September 8, 2020
• August 13, 2020: Town increases fines for parking violations around lakefront parks
• August 5, 2020: Town of Oakville to gradually reopen fitness centres
• July 22, 2020: Oakville enters Stage 3 of province’s reopening plan​
• July 17, 2020: Halton Regional Council adopts mandatory mask by-law (Halton Region news release)
• July 17, 2020: Oakville to open more pools
• July 10, 2020: Town to allow permits for small weddings, photography and fitness training
• July 9, 2020: Oakville Council passes motion supporting mandatory region-wide mask by-law
• July 2, 2020: ServiceOakville counter at Town Hall now open for payments
• June 29, 2020: Mayor’s Economic Task Force launches support local marketing campaign
• June 24, 2020: Cool off this summer at Oakville splash pads and pools
• June 19, 2020: Town of Oakville gets approval to offer modified summer camp programs with limited spaces based on guidelines
• June 18, 2020: Celebrate Oakville’s Canada Day virtually from the comfort of your home
• June 18, 2020: Shop and dine in Oakville as more businesses reopen under Provincial Stage 2
• June 11, 2020: Masks mandatory when travelling on Oakville Transit and fare collection resumes starting July 2, 2020
• June 11, 2020: Mayor Burton repeals Oakville’s physical distancing by-law
• June 8, 2020: Mayor Burton welcomes Province’s announcements on patio expansions and ban on commercial evictions 
• May 29, 2020: Oakville cancels summer Recreation and Culture programs, planning underway for modified programs
• May 27, 2020: Oakville Council Passes Commercial Recovery Initiative
• May 25, 2020: Oakville’s Recovery Framework: a roadmap to reopening and recovery
• May 20, 2020: More park amenities to open this week
• May 20: Halton Regional Council Support Freezing commercial evictions
• May 15, 2020: Oakville prepares to open amenities
• May 8, 2020: Oakville reopening town parkland for public use
• May 5, 2020: Community support pours in for Message in a Bottle project for isolated seniors
• May 1, 2020: Town to introduce comprehensive online processes to support economic recovery
• April 27, 2020: Online donation app helps support Oakville small business from a distance
• April 24, 2020: Mayor welcomes provincial and federal measures to support small businesses in Oakville
• April 23, 2020: Oakville beginning to plan for pandemic recovery but cautions emergency measures are still in place
• April 17, 2020: Mayor signs by-laws regulating disposal of personal protective equipment
• April 9, 2020: Closed means closed says Oakville Mayor Rob Burton
• April 7, 2020: Mayor Burton amends physical distancing by-law
• April 3, 2020: Oakville announces continued closures of town facilities
• April 3, 2020: Mayor Burton signs by-law to enforce physical distancing during COVID-19 Emergency
• March 31, 2020: Town of Oakville reminds residents all outdoor recreational amenities are closed for safety
• March 26, 2020: Town of Oakville takes action to support residents and businesses during COVID-19 pandemic
• March 24, 2020: Town of Oakville declares State of Emergency
• March 19, 2020: Town focusing efforts on delivering essential and critical services during COVID-19 pandemic
• March 13, 2020: Town of Oakville Recreation and Culture facilities to close in response to COVID-19