COVID-19 Information

Updated: March 27, 12:30 p.m.

The Town of Oakville has joined the Province of Ontario and Halton Region in declaring a state of emergency to support Public Health officials’ efforts to “flatten the curve” and slow the spread of COVID-19.

The town is following the advice and direction provided by the provincial and regional Medical Officers of Health and has enacted its emergency planning operations including closing facilities and focusing efforts on delivering essential and critical services.

The Province of Ontario has ordered all non-essential workplaces to close. For a list of all essential workplaces, visit the Province of Ontario website.

Halton Region Public Health and health care partners continue to focus on those most at risk of COVID-19. Visit the Halton Region COVID-19 web page before calling 3-1-1 for information on symptoms, prevention and when to contact Halton Region Public Health.

Service changes in response to COVID-19

As part of our ongoing response to the COVID-19 pandemic and based on the advice being provided by the Medical Officer of Health, the town has closed all town facilities and parks and is focusing only on essential and critical services to ensure the safety of the community. 

ServiceOakville remains available at 905-845-6601 or service@oakville.ca and ServiceOakville online to respond to community questions and requests for essential services.

A secure drop box is available just outside of the main Town Hall entrance for payments, letters, applications, etc.

In response to the need for the town to take action to slow the spread of COVID-19:

  • All town facilities and parks have been closed to the public
  • Staff is working remotely from home where feasible
  • Non-essential services have been reduced so that the town can focus on the delivery of essential and critical services to support our community

Please contact ServiceOakville at 905-845-6601 or email service@oakville.ca if you have questions or would like to request one of the services listed below.

Call 9-1-1 for emergency services.

The following is the list of essential and critical services currently being provided by the town.

Building Services

  • Inspections of unoccupied buildings for new building construction
  • Investigations/inspections of unsafe buildings
  • Review of existing permits

Municipal Enforcement Services

  • Parking enforcement focused on public safety and accessible parking offences
  • Free parking throughout the town
  • Emergency property standards investigations
  • Municipal right of way safety concerns

Clerks 

  • Previously scheduled weddings will be honoured
  • Burial permits will continue to be issued as required

 ServiceOakville

  • Regular telephone and email services; counter services closed

Communications

  • Regular web and social media updates
  • Sign up for the town’s e-newsletter
  • Follow the town on Twitter, Facebook, Instagram

Economic Development

  • Ongoing support to business community

Development Engineering

  • Work on active town construction projects will continue as schedule

Engineering and Construction

  • Work on active town construction projects will continue as scheduled

Facilities Management

  • Work is continuing on all town construction projects
  • Regular maintenance and safety inspections on town facilities

Oakville Fire Services

  • Continued emergency response through 9-1-1
  • Fire Prevention inspections for life safety, on-call investigations
  • Plans examiner on call

Oakville Public Library

  • All branches closed. General inquiries only at 905-815-2044.

Parks and Open Space

  • Parks sanitation pickup
  • High risk and dead tree inspections and removals
  • Cemetery services on call
  • Parks and public washrooms are closed. Signs will be installed to remind users to practice social distancing when outside.
  • Trails remain open. Practice social distancing when on trails.

Roads and Works Operations

Planning

  • Time sensitive existing applications only

Recreation and Culture Services

  • All facilities closed. General inquiries only. 

Transit

  • Full service until March 22. Rear door entrance only.
  • Temporary modified Sunday service from 7 a.m. to 8 p.m. starting March 23

Corporate Support Services

  • Finance, Human Resources, Information Systems, Legal providing necessary support to enable the delivery of essential and critical services

Attention building permit holders

Building inspections were suspended as of March 18.

Beginning March 27, Building Services will resume inspections of unoccupied buildings for new building construction only, until further notice. Be advised, you cannot assume that reports prepared by engineers or architects can substitute for the mandatory inspections required by Ontario Building Code. Once inspection services are resumed, inspectors may require completed work to be uncovered to determine Building Code compliance.

Currently, we are focusing on new construction projects only to support the economy and occupancies for new owners. We are not conducting inspections on occupied or previously occupied buildings or home renovations.

  • Inspectors will be practicing two metres’ physical distancing from all individuals on site.
  • Inspectors will ask for the building or area to be cleared to complete the inspection.
  • If physical distancing and hygiene measures are not followed, the inspection will be stopped.
  • Inspection requests will be accepted by regular methods, listed on the building permit.

The safety of our staff, on-site workers and citizens is of utmost importance. We appreciate your patience as we work to provide you these services. We will update information as the situation changes.

Oakville Town Council voted to accept late property tax payments with no interest or late fees for up to two months, in the wake of the COVID-19 pandemic.

Council made the decision, for both residential and commercial taxes.

Interim property tax bills were issued at the end of January 2020, prior to the COVID-19 outbreak. The next tax installment is due on April 24, but it and all outstanding property taxes will be accepted anytime up to June 30 without penalty for anyone who is unable to pay by the due date.

Property owners who are on the town’s pre-authorized payment plans will be able to opt-out of the plans without consequence, as long as they do so prior to the 15th of the payment month.


Get the latest updates from Mayor Rob Burton on how Town of Oakville is responding the COVID-19 public health emergency.

Halton Community Services Directory

COVID-19 Resources and Information

 The Town of Oakville is currently recruiting for critical positions only. If you are contacted we will arrange a virtual interview where possible. Only those candidates selected for an interview will be contacted. 
 
Positions not deemed critical at this time will be on hold until a future date. We encourage applicants to continue to submit their resume and cover letter online for posted positions.  

Economic Development remains operational to continue to provide information and support to the business community during these challenging times.

Mayor Rob Burton, along with the Oakville Economic Development office, Oakville Chamber of Commerce and Oakville Business Improvement Associations have formed an Economic Task Force in response to the COVID-19 emergency.

On March 26, 2020, Council approved an Economic Action Plan for Oakville to address immediate financial issues facing the business community, as well as the need to move development projects forward to support long term economic recovery.

All town facilities are closed to the public.

All town facilities are closed to the public until further notice. This includes:

  • Town Hall
  • Glen Abbey Community Centre
  • Queen Elizabeth Park Community and Cultural Centre
  • Iroquois Ridge Community Centre
  • River Oaks Community Centre
  • Sixteen Mile Sports Complex
  • Trafalgar Park Community Centre
  • Sir John Colborne Recreation Centre for Seniors
  • Joshua's Creek Arenas
  • Kinoak Arena
  • Maple Grove Arena
  • Centennial Pool
  • White Oaks Pool
  • Oakville Centre for the Performing Arts
  • Oakville Museum
  • Oakville Galleries
  • Nottinghill Youth Centre
  • All Oakville Public Library branches
  • Central Operations
  • North Operations Depot
  • Oakville Greenhouse
  • Harbours Office
  • Oakville Fire Training Campus
  • Oakville Transit Operations
  • Fire stations (closed to the public, but fire services resume as usual)
  • Lakeshore Road Reconstruction Project Office

Parks, courts, dog parks and public washrooms are closed. Signs are being installed to remind users to practice social distancing when outside.

Please do not use park equipment and play structures as they are not sanitized.

Trails remain open. Practice social distancing when on trails.

Payment is not required for on-street parking or in municipal parking lots until further notice and parking time limits have been relaxed to help those working from home or self-isolating.

Parking enforcement is currently limited to safety-related issues such as fire routes, accessible parking, no parking/stopping areas and blocked areas.

The Church Street Parkade is open to permit holders only.

Residents who would like to dispute a ticket, can schedule their appeal online.

Oakville Transit continues to operate. As of March 23, 2020, transit will operate at a Sunday level of service: Monday to Friday between 7 a.m. and 8 p.m.; Saturday and Sunday 8 a.m. to 8 p.m. This is a temporary measure in effect until April 6.

To exercise safe social distancing between operator and passenger as a precautionary measure against COVID-19, we have added a red line on the floor of our buses and blocked off the seats directly behind the operator. We ask that our customers remain behind the red line. Riders are to board the bus from the rear doors.

For specific schedule details, visit the Oakville Transit website.

Additional cleaning and disinfecting treatment of the Oakville Transit fleet has been completed.

Given the need to reduce public gatherings, and in accordance with the town’s Procedure By-law, the following meetings of Council and Committees would be postponed to their next regularly scheduled meeting dates:

  • Council - March 23, 2020 postponed to April 20, 2020
  • Heritage Oakville - March 24, 2020 postponed to April 14, 2020
  • Committee of Adjustment - March 31, 2020 postponed to April 14, 2020
  • Appeals Committee - April 2, 2020 postponed to May 7, 2020
  • Planning and Development Council - April 6, 2020 postponed to May 4
  • Property Standards Committee - April 28, 2020 postponed until further notice

All recreation and culture registered programs, drop-in programs, services, events and rentals are cancelled effective March 13 at 6 p.m. until further notice.

Refunds for cancelled program dates will be automatically issued to all Recreation and Culture programs participants without penalty.

All clients with Recreation and Culture memberships (fitness, seniors services, culture, swim/skate/sport) will receive an extension to their membership for the duration of the closure. 

We have proactively suspended all pre-authorized membership payments. Once our facilities reopen, we will adjust the expiry date of your membership for any missed days due to the closure or credit your account if your membership expired during that time. Rest assured, you will not be charged for any days that our fitness centres are closed. 

Recreation and Culture facility closures will impact the start date and duration of spring programming. When facilities are reopened, the start date and length of the spring session will be adjusted accordingly. Fees will be prorated to the delayed start date and refunds will be provided. We do not recommend withdrawing at this time, as you may not be able to secure your space in the program again.

All Community Use of School rentals are also cancelled.

 

Facility rental permits will be amended to reflect the dates affected by the facility closures and credits placed on accounts.

Please contact Facility Booking at 905-815-2000 with any questions about withdrawals, cancellations or refunds.

All performances between March 13 and April 13 are cancelled and the OCPA is closed until further notice. Patrons will be given a full refund for their ticket purchase for all events in that time frame. 

Refunds will take 7 to 10 business days to complete and staff may be in touch, if necessary, to complete the refund. If you wish to connect with a Box Office representative, please email boxoffice@oakville.ca and staff will reply with 4 business hours between 8:30 a.m. and 4:30 p.m. Monday to Friday.

Rental clients with events scheduled between March 13 and April 13 will also be refunded without penalty.

The Oakville Centre for the Performing Arts is working with agents, artists and rental clients to find new dates if postponements are an option.

Other things we’re doing:

  • No public access to town facilities
  • Increasing the cleaning and disinfection of all transit buses
  • Reminding residents to follow the recommendations from Public Health and practice physical distancing and avoid high-touch surfaces. We will be posting safety warning signs at all playgrounds.
  • Sharing information through social media, and in town electronic newsletters
  • Public washrooms are now all closed
  • Cancelled all Town Hall rentals and public meetings until further notice

What you can do:

  • Stay home if you’re not feeling well.
  • Wash your hands with soap and water thoroughly and often. Use alcohol-based hand sanitizer if soap and water is not available.
  • Cough and sneeze into the crook of your arm or a tissue. Dispose of tissue immediately and wash your hands.
  • Keep surfaces clean and disinfected at work and at home.
  • Use ServiceOakville online to access town services.
  • Make program registration changes online.
  • Frequently visit this website, along with the regionalprovincial and federal government websites for the latest information.

Stay informed

Visit the Halton Region website before calling 3-1-1 for information on symptoms, prevention and when to contact Halton Region Public Health.

Information is also available on dedicated COVID-19 pages on the Ontario Government and Federal Government websites.

Details about schools and in-school child care centres can be found on the Halton District School Board and Halton Catholic District School Board websites.

As always, should you have questions about your family’s health, contact a medical practitioner immediately.

We also encourage you to follow us on Twitter and Facebook.

Thank you for helping to keep our community healthy!

Halton Region Health Services

The Town of Oakville's health services are provided by Halton Region. Please visit their website for health-related information about COVID-19 (2019 Novel Coronavirus).