The town is now in Stage 2 of the province’s reopening framework. More town amenities, programs and services are becoming available. Provincial orders remain in effect and we must all follow public health guidelines.
Updated: July 10, 1:25 p.m.
The town has a COVID-19 recovery framework in place to help guide and support our reopening of programs, services and facilities. We will carefully and responsibly review services before bringing them back to ensure the safety of staff and our community. The town’s plan aligns with the Province's three-stage gradual approach to reopening Ontario. Review the Town of Oakville Recovery Program Strategy and Framework (pdf).
Provincial emergency orders remain in effect. We must all continue to follow guidelines from Public Health officials to help stop the spread of COVID-19.
We entered Stage 2 on June 19. We are reviewing opportunities to reopen some amenities based on the announcements by the Ontario Government. Our top priority is to ensure safety protocols are in place to protect the community and staff from COVID-19. Please note that the dates of openings may change.
Some amenities and facility remain closed to the public under provincial order or pending further town/public health review.
Our by-law enforcement officers are collaborating with Halton Police to educate and enforce issues of non-compliance with the province's emergency orders. To report a violation, please call Halton Police COVID-19 hotline at 905-825-4722 or ServiceOakville at 905-845-6601.
Visit the By-law Enforcement page for more information.
Lions outdoor pool will open on July 11. Wedgewood and Falgarwood outdoor pools, and Queen Elizabeth Park Community and Cultural Centre’s (QEPCCC) indoor pool will open Monday, July 13. Iroquois Ridge pool will open August 1. Aquatic Leadership programs and private lessons will be offered at select locations. Learn more by visiting the Aquatics page.
Please note that these select facilities are open for CampOAK and aquatics programming only.
All other recreation and culture drop-in programs, services, events and rentals are cancelled. All other registered spring and summer programs are cancelled. As provincial guidelines are updated, we continue to look for opportunities to expand programming in a safe and responsible manner.
Refunds for cancelled program dates have been issued to all Recreation and Culture programs participants without penalty.
All clients with Recreation and Culture memberships (fitness, seniors services, culture, swim/skate/sport) will receive an extension to their membership for the duration of the closure.
We have proactively suspended all pre-authorized membership payments. Once our facilities reopen, we will adjust the expiry date of your membership for any missed days due to the closure or credit your account if your membership expired during that time. Rest assured, you will not be charged for any days that our centres are closed.
All events and festivals are now cancelled or postponed including our Canada Day event in Bronte.
We are not accepting new bookings or transferring any large gatherings or event bookings at this time. For more information, please email email@example.com.
Permit holders will receive a full refund for any payments made to date. Customers are asked to please be patient as refunds may take up to two week to display on your credit card statement, depending on your financial institution or credit card provider. Cheques may be issued for some refunds pending original payment type. Inquiries about the status of your refund can be sent to firstname.lastname@example.org.
Facility rental permits will be amended to reflect the dates affected by the facility closures and credits placed on accounts.
All Community Use of School rentals are also cancelled.
Please contact Facility Booking at 905-815-2000 with any questions about withdrawals, cancellations or refunds.
All performances have been cancelled or rescheduled until further notice and the OCPA is closed until December 31, 2020.
Patrons will be given a full refund for their ticket purchase for all events in that time frame.
Refunds may take 10 to 15 business days to complete and staff will be in touch, if necessary, to complete the refund. If you wish to connect with a Box Office representative, please email email@example.com and staff will reply as soon as possible between 10 a.m. and 5 p.m. Monday to Friday.
The 2020 final tax instalment due dates have been extended to August 25 and October 26 for all property owners. Penalty and interest on all outstanding property tax for the remainder of the 2020 tax year are waived until the first working day in January 2021.
Any property taxes outstanding by January 1, 2021 will have penalty and interest applied, at a rate of 1.25 per cent per month as per Town By-law.
Final tax bills will be mailed the week of July 6.
Any properties that have experienced a change in assessment due to a property change, and have received notice from the Municipal Property Assessment Corporation (MPAC) in 2020 regarding this change, may also receive a supplementary or omitted tax bill from the town, in addition to the final tax bill.
We will no longer accept cash payments.
To make an online payment, you will need your property tax account number (not roll number), which can be found at the top right of your tax bill, or you may call ServiceOakville 905-845-6601 to retrieve your property tax account number.
Sign into your financial institution’s secure website, go to the “Pay Bill” icon or tab and add the Town of Oakville as a payee. Depending on your financial institution, please search for “Oakville” and the payee name will be either: Oakville, Oakville Taxes or Oakville Property Tax.
Enter your property tax account number and amount to be paid.
If you require assistance, please contact your bank or financial institution.
Please note the town does not accept email payment transfers (INTERAC).
Mail cheques payable to Town of Oakville to:
Town of Oakville, Tax Department
1225 Trafalgar Road
Alternatively, cheques can be dropped off at the drop box outside the main entrance to Town Hall.
Cheques can be delivered in the after-hours drop box at Town Hall. Please use the corresponding payment due date only.
To pay taxes using your existing MasterCard, Visa or American Express, visit the Plastiq website. There is a fee to use this service for tax payments. The fee is independent of the Town of Oakville. Please check the Plastiq website for details. Please expect three to six business days for payment processing when using the Plastiq website.
Completing the Pre-Authorized Tax Payment Plan Application Form (PAP) (pdf) allows for the payment of taxes in four, nine or 12 monthly installments. To enroll, your property must be fully assessed for one year to include both the land and structure values. Please see the application form for all the program details.
Please contact firstname.lastname@example.org for assistance in joining the program.
Please note a 2020 reapplication PAP form will be posted shortly for those who have exited our program due to COVID-19 and would like to rejoin for July 1, 2020.
Economic Development remains operational to continue to provide information and support to the business community during these challenging times.
Mayor Rob Burton, along with the Oakville Economic Development office, Oakville Chamber of Commerce and Oakville Business Improvement Associations have formed an Economic Task Force in response to the COVID-19 emergency.
On March 26, 2020, Council approved an Economic Action Plan for Oakville to address immediate financial issues facing the business community, as well as the need to move development projects forward to support long term economic recovery.
Distantly.ca, an online donation platform for small business, is now available in Oakville. The application is easy to use and secure, and allows the community to make a direct donation to your business to help lessen the impact of the COVID-19 pandemic.
To support Oakville families, the Town of Oakville has released its CampOAK summer camp roster in alignment with new provincial and regional public health and safety guidelines. Offered to Oakville residents only, online registration is now open with camps scheduled to begin the week of July 13.
For more information on program cancellations, visit our Summer Camps page.
Why not get active and creative while staying safe at home? We’re excited to share regular updates including tips, information and fun ideas to help you stay active and creative.
Visit our Online Recreation Resources page for more information.
Use the Halton Information Providers' community services directory to search for links to COVID-19 resources and information.
The Town of Oakville's health services are provided by Halton Region.
Visit the Halton Region COVID-19 web page before calling 3-1-1 for information on symptoms, prevention and when to contact Halton Region Public Health.