This procedure establishes guidelines for translation of printed materials produced by the Corporation of the Town of Oakville (the town) and the verbal interpretation of town information or services in languages other than English.
This procedure applies to translation of printed materials published by the town and verbal interpretation of town information or services in languages other than English.
This procedure does not apply to instances where translation is required by legislation.
The town values open two-way communications, inclusiveness, transparency and accountability.
English is the language of business for the town and it is a common link with the town’s diverse communities.
Where required, verbal interpretation services will be available upon request by a contracted outside provider.
Translation of Printed Materials
Printed materials may be translated at the discretion of the department head. The decision to translate written information into languages other than English will be based on the following:
Any town materials that are translated will include a statement noting the availability of that material in French and the alternate language(s).
Any translated materials will be posted to the town’s website.
Verbal interpretation services may be used when written translation is not available.
Departments are responsible for:
ServiceOakville is responsible for:
Translation: refers to printed materials and means converting text from one language into another for the purposes of communicating information.
Verbal interpretation: means processing spoken words simultaneously into another spoken language for the purposes of communicating information.
Procedure Number: G-COM-001-003
Parent Policy: G-COM-001
Author: Strategy, Policy and Communications
Effective Date: August 30, 2010
Review by Date: 2021
Last Modified: 2016 Nov 14
G-COM-001-001 Public Engagement procedure
G-COM-001-002 Communications procedure
G-COM-001-003 Translation and Interpretation procedure
G-COM-001-005 Customer Service Standards procedure
MS-ACC-001 Accessibility policy
Corporate Identity Standards
A-GEN-001 Corporate Grants, Sponsorship, Naming Rights and Advertising Sales policy
Ontario Human Rights Code
Municipal Freedom of Information and Protection of Privacy Act
French Language Services Act
Municipal Elections Act
Accessibility for Ontarians with Disabilities Act, 2005
Accessible Information and Communication procedure