To provide guidelines for the general management of lost and found items for the Corporation of the Town of Oakville (the town) to ensure a consistent, standard practice at town facilities, on town property and in town vehicles.
This procedure applies to any item left at a town facility, on town property, or in a town vehicle (town property).
The town will accept items left on town property as a courtesy to users of town programs, services and facilities. However, the town is not responsible for personal items left on town property and will not keep a record of individuals looking for lost items.
Any items that are illegal or pose an immediate risk such as weapons and drugs will not be accepted. The Halton Regional Police will be notified immediately, and staff will make every reasonable effort to secure the item before the police arrive.
It is at staff’s discretion to determine how items are managed based on the condition when it is received. Staff will not receive compensation for having found, retrieved or returned a lost article.
Staff will make reasonable efforts to identify and locate the owner of valuable items, which could include a cursory search through wallets and bags or accessing unlocked electronic devices. Staff will contact the owner as soon as practicable upon determining the rightful owner. If the owner’s information cannot be determined from this search, staff will handle valuables as noted in this section.
Food, medication, loose paper (with no identifying information), and any item deemed unhygienic will be disposed of immediately and in accordance with the Government of Canada’s safe disposal of prescription drugs.
Items include clothing, accessories, or sports equipment with an obvious value under $100 such as shirts/sweaters, hats, gloves, scarves, costume jewelry, water bottles, books, bathing suits, towels and sunglasses.
Town facilities will have a lost and found bin for these items, where possible, that is accessible to the community to look through during business hours of the location. Bins will be emptied and donated or destroyed every month, as needed. Items will not be tracked.
Valuables will be tagged with a description of the item, the date it was turned in and what location it was turned in to. For money, the customer’s name and contact will also be noted. Valuables will be tracked on the town’s intranet.
Bank cards or government issued identification will be tagged with the date it was turned in.
These items will not be tracked.
Items can be claimed during business hours of the location. For valuables, a rightful owner will be responsible for describing the item and providing as much information as possible before it is returned to them including but not limited to colour, material, size, brand, model number. It is at staff’s discretion to ask for identification.
Staff are responsible for:
Individuals turning in or looking for lost items are responsible for:
Procedure Number: G-COM-001-007
Parent Policy: G-COM-001
Author: Strategy, Policy and Communications
Review by Date: 2024
Employee Code of Conduct
Municipal Freedom of Information and Protection of Privacy Act