Public Engagement Procedure
Translation and Interpretation Procedure
Corporate Gifts Procedure
Customer Service Standards Procedure
Electronic Messages and Anti-Spam Compliance Procedure
Lost and Found Procedure
The Corporation of the Town of Oakville (town) values and encourages public engagement and is committed to open two-way communication to develop and deliver quality programs and services that meet the needs of the community.
The town shall give public notice in accordance with the Public Engagement procedure attached to this policy and as required by applicable statute or regulation.
The purpose of this policy is to establish procedures for public notice and engagement that promote open and transparent governance of the town.
The town’s commitment to public engagement shall include the following guiding principles:
This policy applies to all types of public notice and engagement, which may be influenced by legislation, cost, emergency situation, timeframes, geographic area of impact, types of notification and degree of potential impact on affected parties.
This policy shall apply except where:
Council shall be informed by email if an exemption is applied.
Community: represents the most general and inclusive term for participants of public engagement in the municipal context. This term includes but is not limited to residents, individuals, business, not-for-profit organizations, stakeholders, community and corporate organizations.
Public engagement: represents the various methods by which information is exchanged with the Oakville community. Types of public engagement include but are not limited to online channels, public meetings, open houses, focus groups and surveys.
Policy Number: G-COM-001
Author: Strategy, Policy and Communications
Effective Date: 2010 Aug 30
Review by Date: 2021
Last Modified: 2016 Nov 14
G-GEN-006 Code of Conduct for Members of Council and Local Board Members
HR-MNG-006 Employee Code of Conduct
HR-MNG-008 Respectful Conduct policy
HR-MNG-008-001 RZone procedure
MS-ACC-001 Accessibility policy
G-GEN-009 Accountability and Transparency policy
Accessibility for Ontarians with Disabilities Act, 2005
All other relevant town policies and procedures