This procedure addresses the Accessible Information and Communications standards requirements of Ontario Regulation 191/11 for the Integrated Accessibility Standards Regulation under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
This procedure applies to municipal goods, services and facilities provided by Town Council and town employees as well as by volunteers, agents, contractors (personnel) or any individual representing or performing any function on behalf of the town, including the town’s websites and web content.
The requirements set out in this procedure are being implemented by the town in accordance with the standards and timelines established in the AODA.
The town has established an accessible customer service feedback process as required under the Integrated Accessibility Standards Regulation, Ontario Regulation 191/11. The town also receives and responds to other feedback and will ensure that the process is accessible to persons with disabilities by providing or arranging for accessible formats and communication supports upon request.
Upon request, the town will provide or arrange for accessible formats and communication supports in a timely manner that takes into account the person’s disability at no additional cost. The town will also notify the public about the availability of accessible formats and communication supports.
Upon request, the town will provide existing public emergency procedures, plans and public safety information in an accessible format or with appropriate communication supports in a timely manner.
The town’s internet websites and web content controlled directly by the town or through a contractual relationship that allows for modification of the product shall conform to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 at Level A and AA according to the schedule set out in the AODA Integrated Accessibility Standards Regulation.
Accessible formats may include but are not limited to, large print, recorded audio and electronic formats, braille and other formats usable by persons with disabilities.
Communication supports may include but are not limited to, captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications.
Strategy, Policy and Communications is responsible for:
Information Systems is responsible for:
Departments are responsible for:
Procedure Number: MS-ACC-001-004
Parent Policy: MS-ACC-001
Section: Municipal Services
Author: Strategy, Policy and Communications
Effective Date: 2012 Oct 29
Review by Date: 2021
Last Modified: 2016 Dec 12
Service Disruption Guidelines
Accessibility for Ontarians with Disabilities Act, 2005
Ontario Human Rights Code
Integrated Accessibility Standards Regulation - Ontario Regulation 191/11
Town of Oakville multi-year accessibility plan and annual status updates
MS-ACC-001-001 Accessible Customer Service Procedure
MS-ACC-001-002 Planning Accessible Meetings Procedure
MS-ACC-001-003 Accessible Employment Procedure
MS-ACC-001-005 Accessible Transportation Procedure
MS-ACC-001-006 Design of Public Spaces Procedure
G-COM-001-002 Communications Procedure
G-COM-002 Online Communications Policy
G-COM-002-001 Website Content Procedure
G-COM-002-002 Social Media Guidelines Procedure
G-COM-001 Public Notice and Engagement Policy
HR-MNG-006 Employee Code of Conduct Policy
Other accessibility standards as enacted