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Tue, 16 Apr 2013
The overall results of the town’s 2012 employee engagement survey confirmed that Oakville employees are committed to the town’s vision of becoming the most livable town in Canada. Staff will use the results to set priorities and develop action plans to ensure the town maintains high levels of employee engagement and customer satisfaction.
“Research tells us that engaged employees, customer satisfaction and citizen confidence go hand in hand. Staff will use the survey results to determine what we’re doing well and where we can enhance our already productive and positive work environment,” Mayor Burton explained. “Our staff takes pride in the work they do by providing the best service possible to our citizens. I'm honoured to work with such a skilled and dedicated team.”
Conducted on behalf of the Town of Oakville by strategic human resource management and consulting firm Metrics@Work, the survey asked employees to rate 29 different criteria that help measure employee engagement including job clarity, diversity, workload, organizational satisfaction, customer service, innovation, co-worker interaction, recognition and reward, workplace safety and organizational communication.
The survey results show that Oakville is on course when it comes to overall employee engagement and ranks well above municipal comparators. The town had a response rate of approximately 78 per cent, which is considered a great turnout as most municipalities the town’s size achieve an average survey response rate of 68.9 per cent.
When Metrics@Work compared each of the town’s category results to their municipal sector database Oakville scored higher in every category. There was not one category where the town scored below average. In fact 13 out of 28 comparable areas were at least five per cent above the database average, with workload, benefits satisfaction and individual recognition and reward as the three highest scores. Moreover, the Town of Oakville’s average is very near the best recorded among municipal/town governments.
“The town should be very pleased with their overall results,” said John Yardley, president, Metrics@Work. “High levels of employee engagement give employers an advantage in attracting and retaining the best and brightest employees.”
Oakville’s employee survey is one component of the town’s commitment to performance measurement. The employee survey results will be correlated with the results of the town’s 2013 Citizen Survey to help develop strategies for continuous improvement. Results of the town’s 2013 Town of Oakville’s citizen survey are scheduled to be reported to Council later this spring.
Director, Strategy, Policy and Communications
Town of Oakville
905-845-6601, ext. 3038