Oakville focuses on becoming the most digitally connected GTA community

Friday, February 3, 2017

Council approves new strategy to guide digital transformation

A new corporate digital strategy focused on making Oakville the most connected community in the Greater Toronto Area was approved by Council on January 30, 2017.

“In today’s digitally driven world, it’s more important than ever to be strategic in the way we provide online services to our residents,” said Mayor Rob Burton. “This strategy will be our digital roadmap as we continue to invest in technology and embrace innovation.”

Engagement with citizens is at the core of the digital strategy. This spring, the town is introducing a beta website as a testing ground for new digital services as they are being developed. The beta site will give citizens a unique opportunity to test new online services and provide feedback at different stages of development. By engaging the community from the start of the process, they become co-designers with the town to ensure that new services are easy to use and designed from the perspective of the user.

The strategy also focuses on using the extensive data the town produces to improve services, and fostering an organizational culture that embraces digital innovation to meet citizen needs. The town will establish partnerships with leading academic institutions and private sector companies to better respond to emerging digital opportunities and attract new knowledge-based businesses, head offices and skilled workers to the community.

The Town of Oakville is well positioned to become a digital leader in the public sector with $22 million of technology investments already planned in the 10-year capital forecast, including piloting new digital tools in a wide variety of areas, from energy management to making it easier to get online permits.

“The digital strategy establishes a clear focus and direction for these investments and aligns them toward a common goal,” said Colleen Bell, commissioner of Community Services. “By actively engaging our citizens, we will deliver relevant and better designed services that meet their needs and expectations.”

For more information, review the staff report in the January 30, 2017 Council Agenda.