As the province plans for recovery, the town is beginning to slowly bring back services and reopen some public spaces. Provincial emergency orders and the town’s physical distancing by-law remain in effect. We must all continue to follow guidelines from Public Health officials.
Wed, 03 Apr 2019
The results of the town’s 2019 Citizen Survey are in and residents give the town top marks! Results show that 81 per cent of residents expressed overall satisfaction with the government of the Town of Oakville, consistent with the ratings from the previous Citizen Survey conducted in 2017. The majority of residents also feel that Oakville is a great place to call home, with 93 per cent of residents stating a strong sense of belonging and feeling safe, and expressing high satisfaction with town services at 96 per cent.
Every two years, the town conducts its citizen survey to track overall satisfaction with town programs and services, identify emerging issues important to the community and to help set future strategic priorities.
“Engaging with our residents is absolutely critical for Council to continually improve Oakville’s livability,” said Mayor Rob Burton. “The high satisfaction rates we’ve received in this survey are very encouraging and tell us that Council is on the right track in delivering the high-quality facilities and services that our residents want and need. This year’s survey results can also help inform the provincial government’s ongoing review of regional municipalities when they evaluate Oakville’s governance, decision-making and service delivery.”
Key findings from the 2019 Citizen Survey include:
In January and February, Pollara Strategic Insights conducted a 20-minute phone survey to gather quantitative data, where a random sample of 809 residents were asked for their feedback and opinions about their community.
To complement the phone survey, further research was conducted through an online survey. Over 700 responses were received, with results showing high levels of overall satisfaction with the government of the Town of Oakville (77 per cent) as well as with the delivery of town programs and services (76 per cent). When asked about the most important issues facing the town, residents expressed that traffic congestion and growth and development were key issues that the town should focus on to enhance Oakville’s livability. Findings also showed that residents connect most with the town through the town’s website – both as their first method of contact with the town and how they find information about programs and services.
The town conducted its first Citizen Survey in 2001, then again in 2004 and 2007 before moving to a biennial survey. Year-over-year results have consistently shown residents’ high level of overall satisfaction with the government of the Town of Oakville.
Visit our Citizen Survey page for more details.