Council receives 2022 Digital Oakville Plan update
Wed, 21 Sep 2022
On September 20, 2022, Town Council received an update on the town’s Digital Oakville Plan. The progress report summarized the town’s achievements and the ongoing work taking place to digitally transform Oakville into the most connected community in the Greater Toronto Area (GTA).
Key highlights from the report include:
- Offering new and improved online applications/permits/licenses for business licensing, building permits, recreation and culture program registration, parking and more
- Providing a 3D GIS map to better visualize areas within the town
- Integrating PRESTO “tap on” functionality for transit users
Partnerships and Data Management
Developing a comprehensive town-wide data management strategy
Implementing mobile GIS solutions for data collection
Partnering with Sheridan College and Inovex Inc. on a pilot project to determine what additional services or infrastructure is required to enhance mobility of residents travelling to and from the Oakville GO Station
Establishing a payment standard across all town services
- Launching free public Wi-Fi, digital information kiosks, pedestrian counters, and real-time parking information in downtown Oakville
- Expanding electric vehicle charging stations across the town
- Introducing battery electric buses into Oakville Transit services
- Building on the success of the snow plow tracker and offering an online loose leaf service tracker that allows residents to track the progress of the loose leaf service program and coordinate their yard work with this service
- Adding overnight parking and courtesy temporary parking permits to online services
- Modernizing and standardizing field staff’s communication devices to increase operational range, increase productivity, reduce costs, and reduce operational footprint
While the initial phase of digital transformation is underway, the town will continue to position the town for success by focusing on bringing more services online, reviewing staff experiences and internal processes, and developing standards to be more efficient and enhance the customer experience.
To learn more about the 2022 Digital Plan, review item 7.8 in the September 21 Council Agenda.
- In 2017, Council approved a digital strategy to guide the digital transformation of the town and make Oakville the most connected community in the GTA.
- The 2022 Citizen Survey returned a 93 per cent satisfaction rating for town services with 79 per cent satisfied with the availability of online services. Of those who have used the town’s website, nine in 10 (89 per cent) were satisfied with it.
- The COVID-19 pandemic accelerated demand for online services and increased expectations to operate in a safe, responsible and resilient way. The town continues to be impacted by pandemic challenges including supply chain delays, resource capacity, staff recruitment, and staff turnover.
- Technology continues to rapidly evolve and the town has adopted a build-measure-learn approach to development and improvements that can be tested and modified based on user feedback.
“As we continue to digitally transform and expand the town’s online services options, the town is committed to exploring new technologies and innovative ways to connect our community. This plan ensures we are continuing to be strategic about investing in digital enhancements and improving access to public services.”
Mayor Rob Burton
“The 2022 Digital Oakville Plan builds on the town’s commitment to connect our community through online services, partnerships and data management, digital infrastructure and continuous improvement. Our staff take pride in delivering the services our residents need and want and we will continue to explore opportunities to make improvements to our offerings and position the town for success.”
CAO Jane Clohecy