Thu, 04 Apr 2019
According to the town’s 2019 Citizen Survey, 81 per cent of Oakville residents expressed satisfaction with their municipal government. In January to February, Pollara Strategic Insights conducted a telephone survey on behalf of the town. A random sample of 809 residents were asked about their views on the community. Findings are accurate to +/- 3.5 per cent, 19 times out of 20. In addition to the phone survey, over 700 online surveys were completed.
Overall satisfaction with town services was 96 per cent.
To assist with planning for the future, residents were asked to choose which priority they would like to see the town focus on most.
Residents were asked to rate eight attributes of the Town of Oakville, overall satisfaction was 87 per cent.
Residents were asked to rate their customer service experience with the Town of Oakville and a remarkable 88 per cent expressed overall satisfaction.
When asked about ways residents contact the town, 45 per cent say the Town of Oakville’s website is the primary way. When it comes to finding information about the town, 68 per cent of residents identified the town’s website as their preferred way to access town information. Explore our website to learn more, and try out our online tools for overnight parking or to register for a program.
This is the ninth citizen survey Oakville has conducted. Current and past survey results are available on our Citizen Surveys page.