Public Engagement

Public engagement helps the town do a better job in serving our residents and community and is key to open and transparent government.

What is public engagement?

Public engagement is any process that involves the public in problem solving or decision-making and uses public input to help make decisions. It means regularly engaging the community on projects, initiatives, studies, programs and services. We do this through:

  • Sharing information — We provide timely and reliable information that is easy for residents to find and understand.
  • Consulting  — We keep our community informed, listening to and acknowledging input, and providing feedback about how public input influenced the decision.
  • Involving — We work with our community to ensure that concerns and aspirations are directly reflected in the alternatives developed and provide feedback on how public input influenced the decision.
  • Collaborating — We look to our community for advice and innovation in formulating solutions and incorporating advice and recommendations into decisions to the maximum extent possible.
  • Empowering — We will implement what our community decides. This is done when decision-making is placed in the hands of our community such as voting in municipal elections.
People on computer and phone

People on computer and phone

Public Engagement Guide

For the town, public engagement is a key component to open and transparent government that helps us deliver high quality and valued services to residents.

The town’s Public Engagement Guide (pdf) sets out our commitment to public engagement. For any project – big or small, short or long-term – the guide provides a framework on the different ways we can create meaningful opportunities for residents to get involved in the town’s activities and decision-making processes.

Get involved! Be heard!

Share your feedback with us! Visit the Public Engagement Hub for a listing of the town’s current and upcoming engagement opportunities.

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Looking to share feedback in a different way? Let us know by filling out the customer service feedback form.