The Town of Oakville is reviewing our taxicab by-law to ensure it meets the current needs of residents, business and the taxicab industry. More information can be found on the Taxicab review page.
With the introduction of the transportation network companies such as Uber and Lyft, the taxi industry is changing. We are looking for ways to provide fair and balanced treatment to the ride selling market - have your say by telling us what you think in our survey. Survey closes March 12, 2018.
It will take less than 5 minutes.
Plus, although it’s an anonymous survey, at the end you have the option of giving us your email address if you would like to receive updates regarding Oakville’s taxi by-law.
As of February 1, 2017, Transportation Network Companies (TNCs), like Uber, require a business license to operate in the Town of Oakville. Regulations governing TNCs can be found in Licensing By-law 2016-083. Visit the Transportation Network Company licensing page for more information.
Our taxicab drivers are well trained. They are able to help you with general information about points of interest, shopping areas, major public buildings and hotel/motel locations in Oakville and the nearby area. Licensing By-law 2015-075 Schedule 34 (which regulates taxicabs) ensures that you will be taken on the most direct route possible to where you are going in a vehicle that is clean, safe and reliable. Find out more by using the online by-laws search tool.
There are 135 taxicabs in Oakville, six wheelchair accessible.
A Customer's Bill of Rights is part of the by-law and a copy is put on view in each taxicab. As a customer of this taxicab, you have the right to:
Taxicab rates are based on time and distance. Please note the driver cannot change large bills. The following rates have been approved by Council:
Packages, luggage, etc.
Discount for seniors is 10 per cent
Find out what steps you need to take by visiting the how to become a taxi driver page.
Licensing By-law 2015-075 Schedule 19 also regulates limousines operated in the town. Find out more by using the online by-laws search tool.
For more information, or to file a complaint, contact Enforcement Services:
Monday through Friday (excluding holidays)
8:30 a.m. - 4:30 p.m.