Yes. A TNC can charge surge pricing during peak (busy) periods but a customer must agree to the price before the trip begins.
Yes. All TNCs must have a minimum of $2 million ridesharing insurance in addition to compulsory automobile insurance.
Yes. All TNC drivers must provide a yearly criminal record check.
Yes. A safety standards certificate from a licensed Ontario mechanic for each vehicle operating under a TNC is required once every year. An additional inspection is also needed if the vehicle accumulates more than 50,000 kilometres in any calendar year.
No. TNCs set fares they feel are appropriate for their business model.
No. Only the TNCs require a licence to operate in Oakville. Drivers associated with a licensed TNC do not require a separate licence.
For more information, or to file a complaint, contact Enforcement Services:
Monday through Friday (excluding holidays)
8:30 a.m. to 4:30 p.m.