Registration Information

There are several easy ways to register for town programs and services including online, by telephone or fax, or in person.

Don't delay, register early to avoid disappointment!

If you wait until the last day to register courses might get full––or great courses could get cancelled. Course availability can be found online or by telephone. Availability can only be guaranteed at time of registration.

When you register online, you have the option of withdrawing from the course up to three days before the course start date. All credits will remain on your Recreation and Culture account. All other course withdrawals may be made by calling 905-338-4250 up to the business day prior to the course start date with no penalty.

If your email address is on account, your receipt will be automatically emailed to you after you register. You will also be able to request your receipt from the iris website. If your email address is missing from this receipt, or if it needs updating, please call us at 905-338-4250. If you do not wish to provide your email address, we will mail you a registration receipt within two weeks.

Register online

  • Go to iris online and find the program for which you'd like to register.
  • Have your family PIN number and personal ID number ready. If you do not have an iris card with a PIN and ID, you can set up an account online. If you require assistance, please call 905-845-6601, ext. 4747 during business hours.
  • You may pay with Visa, MasterCard or money on account.
  • Full account payment is required to complete your registration (including any outstanding account balance).

Register by phone

  • You may register 24 hours a day, seven days a week by calling the iris hotline at 905-815-2000.
  • Have your personal ID number, family PIN and course code ready. If you do not have an iris card with a PIN and ID, you can set up an account online. If you require assistance, please call 905-845-6601, ext. 4747 during business hours.
  • You may pay with Visa, MasterCard or money on account.
  • Full account payment is required to complete your registration (including any outstanding account balance).

Register by fax

  • Complete the registration form (pdf, 577 kB) ––up to three registrations from the same family can be entered on one form.
  • You may pay with Visa, MasterCard or money on account.
  • Fax the completed registration form to the Recreation and Culture department at 905-338-4188.

Register in person

  • Register in person at the Recreation and Culture department at Town Hall, 1225 Trafalgar Road, Monday to Friday, 8:30 a.m. to 4:30 p.m.
  • Drop off a completed registration form with payment at Town Hall, River Oaks Community Centre, Glen Abbey Community Centre, Iroquois Ridge Community Centre, Queen Elizabeth Park Cultural and Community Centre, Sixteen Mile Sports Complex, Joshua's Creek Arenas, Sir John Colborne Recreation Centre for Seniors, or Oakville Senior Citizen's Recreation Centre. Please note that forms dropped off to locations other than Town Hall will be delivered to Town Hall for processing the next business day.
  • You may pay with Visa, MasterCard or money on account.

Register by mail

  • Complete the registration form (pdf, 577 kB) ––up to three registrations from the same family can be entered on one form.
  • You may pay with Visa, MasterCard, money on account, or a cheque made payable to "The Town of Oakville."
  • Mail the completed registration form to:
    Town of Oakville
    Recreation and Culture
    Program Registration
    1225 Trafalgar Road
    Oakville, ON L6H 0H3

Participant Profile Form — special needs and medical conditions

To best service the needs of all program participants, we require every individual with a medical, developmental, or physical condition to submit a Participant Profile Form (pdf, 488 kB) with their registration. This information will be shared with instructional staff only. For individuals using iris, the form can be downloaded and faxed to the department at 905-338-4188 after the completion of the registration.

Senior Services memberships

You must have a current Seniors Services membership to register for Senior Services programs. Visit the Seniors page for more information.

Late registrations/waitlists/confirmations

Late registrations will be accepted online, by fax, mail or drop-off beyond the program start date for most programs, subject to space availability. In the event that the course you selected is full, you may be placed on a waitlist and a waitlist notification will be mailed to you.

Payments and receipts

Full payment of program fees must be submitted with your registration form. We will try to ensure that the registrations are processed together for friends or relatives. Each family must submit a registration form to receive separate receipts, and individual cheques and/or credit card numbers are required for each.

Duplicate receipts will only be issued upon request and are subject to a $10 administration fee plus applicable taxes (+AT). An administration charge of $35 +AT will be levied for all NSF cheques and returned payments. A non-resident fee of $10 +AT will be added per person, per course.

We’re offering a pre-authorized payment option for our camp programs!

Pay 50% when you register and then the remaining 50% will be automatically deducted from your credit card on June 1 for July camps and July 1 for August camps. When registering online, please check the schedule payment box to confirm your pre-authorized payment. Questions? Contact registration staff at 905-338-4250.

Courtesy reminders

To further enhance our customer service, and in response to numerous requests received via our customer feedback surveys, the Recreation and Culture department is pleased to provide an email reminder for registrants approximately one week prior to the start of their program.

Similar to the process used for our customer feedback system, these reminders will be sent to customers with email addresses on their recreation account. To benefit from this service, please ensure we have your current email address on file. You can set up, check and modify your account online at any time.

Refunds and withdrawals

Prior to the program start date: Withdrawals can be made online using iris up to three days prior to the program start date. A full credit will be placed on your Recreation and Culture file. Alternatively, withdrawal/refund requests can be made up to the business day prior to the start date of the program by calling 905-338-4250 between 8:30 a.m. and 4:30 p.m., Monday through Friday. We will not consider requests made to program instructors or left on voicemail as sufficient notice. We will process requests as of the the date official notification is received by the Recreation and Culture office. Requests cannot be backdated. Refunds are subject to $10 +AT charge per transaction.

On or after the program start date: Withdrawal/refund requests received on or after the start date of the program, regardless of class start time, will be pro-rated as of the date of notification, and cannot be backdated. See below for further details.

Prior to the third class after the program start date: Withdrawal refund requests can be made no later than one business day prior to the third class. A pro-rated credit for the remaining classes can be left on your Recreation and Culture file for future program registration use. Refund requests will be pro-rated as of the date of notification and cannot be backdated, and are subject to an administration fee of $10 +AT. ** See below for further details.

On or after the third class of the program: Withdrawal/refund requests made on or after the day of the third class of the program, regardless of class start time, will be granted for medical reasons only for the remaining classes of the program and must be accompanied by a doctor's note. Requests will be processed as of the date of notification and cannot be backdated. Requests will be pro-rated but are not subject to an administration fee.

**Exceptions: No credits or refunds will be issued for specialized programs such as aquatic leadership, aquatic re-certification, private or semiprivate swim lessons, and contract programs marked in the brochure with a [C] on or after the start date of the program. Classes for these programs cannot be rescheduled.

Missed classes

Participants are to attend all classes as scheduled for the program in which they are registered. In the event that a participant is unable to attend a scheduled class(es) during the program session, make-up classes, refunds or credits for the missed class(es) will not be provided. See "refunds and withdrawals" for more information.

Cancellations

The town reserves the right to cancel or alter any classes, times, costs or locations without notice as required due to low enrolment, change of policy, or availability of facilities or instructors. Full refunds will be issued for course cancellations only.

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