Accessibility

Material on this website is available in an alternate format upon request. Please contact ServiceOakville for more information or to make a request. Visit the contact us page for ServiceOakville contact information. 

Current accessibility plans and actions

The town is committed to providing accessible programs and services to help achieve the town’s vision to be the most livable town in Canada. The town’s Multi-Year Accessibility Plan 2012–2017 sets out the steps the town will take to implement the requirements of the AODA's Integrated Accessibility Standards Regulation.

Open the following accessible PDFs to learn more:

Multi-Year Accessibility Plan 2012-2017 (accessible pdf, 307 kB) 
2013 Accessibility Annual Status update (accessible pdf, 416 kB)
2013 Accessibility Actions (accessible pdf, 142 kB)
2014 Transit Accessibility Plan (accessible pdf, 180 kB)

Previous accessibility plans and actions

2012 Town of Oakville Accomplishments (accessible pdf, 529 kB) 
2013 Transit Accessibility Plan (accessible pdf, 289 kB)

Compliance report

2013 Town of Oakville provincial accessibility compliance report (accessible pdf, 153 kB)

Accessibility training brochures for staff, volunteers and service providers

Accessible Customer Service training brochure (accessible pdf, 1.5 MB)
Integrated Accessibility Standards Regulation training brochure (accessible pdf, 1.2 MB)

We all need accessibility

People with disabilities represent a major and growing part of our population. Disabilities affect key areas of daily living. About 1.8 million or 15.5 per cent of Ontarians have a disability. In Oakville, that equates to over 27,000 residents. By 2026, as the population ages, it is estimated that 16 per cent of people in Canada will have a disability.

Open the Accessibility in Oakville brochure (accessible pdf, 2 MB)

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA)

The AODA became law on June 13, 2005. Under this landmark legislation, the provincial government will develop required standards that will identify, remove and prevent barriers for people with disabilities. The vision of the act is to have an accessible Ontario by 2025.

The AODA Accessibility Standards address issues in five key areas:
  1. Customer Service Standard
  2. Information and Communication Standard 
  3. Transportation Standard 
  4. Employment Standard 
  5. Built Environment Standard

Town of Oakville Accessibility Advisory Committee

The Accessibility Advisory Committee is a citizen volunteer committee that advises the Mayor and Council on matters related to the identification, removal and prevention of barriers for persons with disabilities. Visit the Accessibility Advisory Committee page for more information.

More information about accessible services at the town

Accessibility and the town's website
Accessible design guidelines
Accessible parking
Annual accessibility plan
Compliance with AODA's Customer Service Standard
Goals and accomplishments
Service disruptions
Special needs participation in recreational programs

Person in wheelchair 

Contact ServiceOakville:

Phone: 905-845-6601
TTY: 905-338-4200
Bell Relay: 1-800-855-0511
Fax: 905-815-2025
Email: serviceoakville@oakville.ca
Customer Service Feedback form

Mail: Town of Oakville
Accessibility Coordinator
ServiceOakville
1225 Trafalgar Road
Oakville ON L6H 0H3

Visit these sites for more information:

Access to Travel
Access Ontario
Accessibility for Ontarians with Disabilities Act 
Canadian Association of the Deaf
Canadian National Institute for the Blind 
Links2Care 
Oakville Transit
Ontarians with Disabilities Act
Ontario March of Dimes 

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