Citizen Surveys

2015 Report Card to Citizens: Residents give town top marks!To ensure we’re meeting your service expectations and to help us set our strategic priorities, we survey a random sample of Oakville residents every two years to find out if we’re hitting our mark.

Our next Citizen Survey will be conducted in early 2017. Check out our public engagment hub in mid-January for ways to provide your input. Staff will report to Council in spring 2017 with the results of the survey and 2017 to 2018 key strategic initiatives and actions.

2015 Citizen Survey results

As part of our 2015 Citizen Survey process, Pollara Strategic Insights conducted a phone survey on our behalf from January 12-30, 2015. To complement our phone survey, we also conducted an online survey and opened Idea Forum to get your candid feedback about town programs, services and more.

According to the results of the survey 87 per cent of residents are happy with their municipal government! The results were consistent across gender, income and age and maintained the high levels of satisfaction achieved in 2013.

Open the 2015 Citizen Survey Results (pdf, 2.5 MB) and the 2015 Report Card to Citizens (pdf, 620 kB)


  • Residents were asked to rate their customer service experience with the town and a remarkable 84 per cent expressed overall satisfaction
  • Overall satisfaction with key town aspects was 90 per cent, while overall satisfaction with town services was strong at 85 per cent. The highest levels of satisfaction were with feeling of belonging and being safe (95 per cent), parks and green spaces (94 per cent) and public library services (90 per cent)
  • Residents clearly identified that the biggest challenge facing the Oakville community was controlling growth. Urban sprawl/rapid development was identified by residents as the most important issue facing Oakville today, although this was mentioned by only 13 per cent of respondents.
  • Online communications continue to be of growing importance with 74 per cent of respondents now identifying as their preferred way to access town information and 76 per cent of respondents would prefer to interact with the town through online tools.

Previous survey results

2013 Citizen Survey Results (pdf, 636 kB)
2013 Report Card to Citizens (pdf, 564 kB)
2011 Citizen Survey Results (pdf, 2.9 MB)
2011 Report Card to Citizens (pdf, 417 kB)
2009 Citizen Survey Results (pdf, 1.5 MB)
2009 Report Card to Citizens (pdf, 125 kB)
2007 Citizen Survey Results (pdf, 471 kB)
2007 Report Card to Citizens (pdf, 453 kB)
2004 Citizen Survey Results (pdf, 286 kB)
2004 Report Card to Citizens (pdf, 93 kB)
2001 Citizen Survey Results (pdf, 511 kB)
2001 Report Card to Citizens (pdf, 31 kB)

For more information contact Rebecca Brookes at 905-845-6601, ext. 3689.