Purpose statement
The purpose of this procedure is to outline a process to deal with public complaints and/or infractions to applicable municipal by-laws, policies, and or applicable legislation.
Scope
This procedure applies to the enforcement of all municipal by-laws, policies and applicable legislation.
Procedure
- Complaints and concerns may be received through the Town's website, mail, e-mail, telephone, or in person during business hours. Public safety related calls may be forwarded to Town staff for emergency services in accordance with department service levels.
- When a complaint or concern is received, staff will enter the information in the relevant tracking system.
- Complaints need to include information about the person making the complaint, and anonymous complaints will only be looked into if there is an urgent safety concern.
- Confidentiality of enforcement processes shall conform to the Municipal Freedom of Information and Protection of Privacy Act and any other applicable legislation.
- All complaints and concerns are dealt with on a priority basis, with those affecting public safety taking precedence.
- Attempts to achieve compliance may be made prior to taking formal action that may lead to prosecution.
Responsibilities
The following enforcement bodies are responsible for the enforcement of specific municipal by-law(s), policy, or related legislation, including but not limited to those listed below:
Municipal Enforcement Services Department
- Zoning By-law
- Property Standards By-law
- Lot Maintenance By-law
- Sign By-law
- Noise By-law
- Public Nuisance By-law
- Licensing By-law
- Fence By-law
- Parks By-law
- Firearms By-law
- Garbage By-law
- Group Homes By-law
- Transportation Network Company By-law
- Short-Term Accommodation By-law
- Animal By-law
- Uniform Traffic Control By-law
- Fire Route By-law
- Parking Meter By-law
- Parking Lot By-law
- Private Property By-law
- Anti-idling By-law
- Towing Without the Vehicle Owner's Consent By-law
The Oakville and Milton Humane Society (contracted through Municipal Enforcement Services Department)
- Animal control by-laws, including licensing of animals, seizing and impounding dogs at large and patrolling the town of a daily basis.
Transportation and Engineering Department
- Municipal Right of Way By-law
- Sign By-law
- Special Events Policy
- Filming Permits Policy
- Oversize Loads (Highway Traffic Act)
Parks Open Space Department
- Public Tree By-law
- Private Tree By-law
- Parks By-law
- Harbours By-law
- Cemeteries By-law
Development Engineering Department
- Site Alteration By-law
- Pool Enclosure By-law
- Public Tree By-law
- Private Tree By-law
- Site Plan By-law
- Use of Roads By-law
- Storm Sewer By-law
Planning Services Department
- Heritage Issues
Building Services Department
- Ontario Building Code
Fire Department
- Fire Code
- Open Burning By-law
- Fire Route By-law
- Discharge of Fireworks By-law
- Municipal Numbering By-law