Contact Us

We have many ways for you to contact the customer service experts at ServiceOakville. We're here to help!


Contact us during Town Hall business hours, Monday to Friday from 8:30 a.m. to 4:30 p.m. (excluding holidays). 

Online service

Submit and track service requests, report concerns, apply for permits and register for programs using our online services!


  • ServiceOakville: 905-845-6601
  • Toll free: 1-877-625-8455
  • TTY (teletypewriter): 905-338-4200
  • Bell Relay: 1-800-855-0511


In-person service

The town has streamlined the Town Hall experience to have one ServiceOakville counter to help customers. To meet with departments and avoid long wait times, you can setup an appointment to meet in person or by video. Contact us to find out which option works best for you.

Our accessible service counter is located inside the main entrance at Oakville Town Hall, located at 1225 Trafalgar Road.

Monday to Friday, 8:30 a.m. to 4:30 p.m. (excluding holidays).

Get directions to Oakville Town Hall.

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Corporation of the Town of Oakville
1225 Trafalgar Road
Oakville, ON L6H 0H3

Mayor & Council

For contact information for the Mayor or the local and regional Councillors, visit the Mayor & Council page.

After hours

Dial 905-845-6601 Monday to Friday 4:30 p.m. to 8:30 a.m. and on weekends for urgent concerns causing an immediate safety risk to citizens such as traffic signal malfunctions, dangerous road conditions and by-law enforcement issues.

For emergency police, fire and ambulance assistance dial 911.

Other concerns

Customer Service Standards and Customer Conduct Policy

We are committed to delivering exceptional, equitable and accessible customer service. Staff will provide the best customer service possible and are empowered to make decisions to ensure that each customer experience is meaningful, fair and respectful.

Equally, our customers are responsible for behaving in a respectful manner to promote an environment that can be shared by all. 

To learn more, please visit the Customer Service Standards and Customer Conduct Policy page