Purpose statement

The purpose of this procedure is to outline a process to deal with public complaints and/or infractions to applicable municipal by-laws, policies, and or applicable legislation.


This procedure applies to the enforcement of all municipal by-laws, policies and applicable legislation.


  1. Complaints and concerns may be received via mail, e-mail, fax, telephone, or in person at the appropriate department or enforcement body as listed under the responsibilities section of this procedure during regular office hours Monday to Friday (excluding holidays) between 8:30 a.m. and 4:30 p.m.
  2. When a complaint is received, the appropriate administrative staff for the specific department, division or section will enter the complaint in the relevant complaint tracking system for the purposes of tracking and assignment.
  3. Anonymous complaints will be received and reviewed for an appropriate response.
  4. All personal information will be kept confidential unless permission to release such information is provided by the complainant or where the person may be required as a witness in court. Confidentiality of enforcement processes shall conform to the Municipal Freedom of Information and Protection of Privacy Act and any other applicable legislation.
  5. When resources are insufficient to deal with all complaints, those affecting public safety will be dealt with first.
  6. Attempts to achieve compliance may be made prior to taking formal action that may lead to prosecution.


The following enforcement bodies are responsible for the enforcement of specific municipal by-law(s), policy, or related legislation, including but not limited to those listed below:

Municipal Enforcement Services Department

  • Zoning By-law
  • Property Standards By-law
  • Sign By-law
  • Noise By-law
  • Public Nuisance By-law
  • Licensing By-law
  • Fence By-law
  • Parks By-law
  • Firearms By-law
  • Garbage By-law
  • Group Homes By-law
  • Transportation Network Company By-law
  • Animal By-law
  • Uniform Traffic Control By-law
  • Fire Route By-law
  • Parking Meter By-law
  • Parking Lot By-law
  • Private Property By-law
  • Anti-idling By-law

The Humane Society (contracted through Municipal Enforcement Services Department)

  • Animal control by-laws, including licensing of animals, seizing and impounding dogs at large and patrolling the town of a daily basis.

Engineering and Construction Department

  • Municipal Right of Way By-law
  • Sign By-law
  • Special Events Policy
  • Filming Permits Policy
  • Oversize Loads (Highway Traffic Act)

Parks Open Space Department

  • Public Tree By-law
  • Private Tree By-law
  • Parks By-law
  • Harbours By-law
  • Cemeteries By-law

Development Engineering Department

  • Site Alteration By-law
  • Pool Enclosure By-law
  • Public Tree By-law
  • Private Tree By-law
  • Site Plan By-law
  • Use of Roads By-law
  • Storm Sewer By-law

Planning Services Department

  • Heritage Issues

Building Services Department

  • Ontario Building Code

Fire Department

  • Fire Code
  • Open Burning By-law
  • Fire Route By-law
  • Discharge of Fireworks By-law
  • Municipal Numbering By-law


Temporary On-Street Parking Procedure
Progressive Enforcement Procedure
Municipal Freedom of Information and Protection of Privacy Act
All listed By-laws, Policies and applicable legislation
Customer Service Standards