Related procedures

Policy statement

The Corporation of the Town of Oakville (town) will collect user fees to recover the costs of services where it is determined that a service provides direct benefits to individuals, groups, and businesses, unless otherwise directed by Council.


The purpose of this policy is to provide a framework to ensure a consistent, transparent, efficient, and accountable approach for establishing and managing user fees across town programs that promotes recovery of the full cost of services for which user fees are charged. Notwithstanding, the service may be subsidized by other sources of revenue if it is determined that full cost recovery would not be consistent with achieving the town’s policy objectives or legislative requirements. Ongoing review of user fees will occur to ensure the purpose of this policy and related procedure is met.


This policy applies to all town programs and services.