Enforcement Services

The town’s Enforcement Services division is committed to fostering a safe, welcoming and pleasant community for residents and visitors.

By-law enforcement officers work in the community to educate the public about Oakville by-laws, respond to complaints in a timely manner and conduct investigations related to by-law offences, and issue warnings and penalties for by-law violations when needed.

Enforcement Services staff are also a valuable resource for residents and the community. You can call and speak with someone if you have questions or concerns about town by-laws or other enforcement issues.

Request Enforcement

Contact us by calling 905-845-6601 (Monday to Friday, 8:30 a.m. to 4:30 p.m., excluding holidays) or emailing service@oakville.ca.

Need to report something outside of regular business hours? Visit our After Hours Services page.

Pay a ticket

Pay a ticket

Pay a ticket

Learn more

Tow truck and and motor vehicle storage yard licensing

Beginning January 1, 2020, the town is implementing tow truck licensing (By-law 2019-060) and motor vehicle storage yard licensing (By-law 2019-061-amendment to Licensing By-law 2015-075) that regulates towing prices and ensures that only licensed tow truck companies, including associated trucks/drivers, and motor vehicle storage yards operate in Oakville. More information relating to how to become licensed will be available later this month.

Please visit the Tow Truck Licensing page for more information for licensing tow trucks and motor storage vehicle yards as well as other regulations relating to these by-laws.

Recent By-law amendments

In addition to approving licensing for tow trucks and motor vehicle storage yards, Council also directed staff to report back with options for additional signage, consumer bill of rights, and alternate methods to calculate storage charges.

On November 11, staff will report back to the Community Services Committee (CSC) with proposed amendments to the tow truck and motor vehicle storage yard licensing by-laws. The decision of the CSC will be presented to Council on November 18. For more information please review the CSC agenda.

Please visit the Tow Truck Licensing page for more information for licensing tow trucks and motor storage vehicle yards as well as other regulations relating to these by-laws.  
 

Vacant properties - Escalating enforcement

On September 23, 2019, Council approved an escalating fee scale for violations and order fees. The implementation of escalating penalties and fees will enhance progressive enforcement options available to officers by addressing issues related to vacant or neglected properties. For more information on the council decision please review the Community Services Committee meeting agenda and minutes.

Background

A staff report and proposed by-law was presented to Planning and Development Council on June 10. Council recommended staff perform further public consultation and present a new proposed by-law in September. For more information on the Council decision please review the meeting agenda and minutes.

Why a review of options for enforcement of Vacant Properties?

Vacant and unoccupied buildings that are not maintained can become infested with pests, attract trespassers, and have negative impacts on property values. Through the town’s Property Standards By-law and Lot Maintenance By-law  some of the issues that vacant properties present can be addressed and for those properties where repeated enforcement is required, there will be escalating penalties and fees charged.

Find information related to the most frequently requested by-laws, including links to access the pdf version of a by-law and its amendments, visit the Frequently Requested By-laws page.

Animal control

Animal control

Business licensing

Business licensing

By-law Enforcement

By-law Enforcement

Noise

Noise

Parking

Parking

Sign Permits

Sign Permits

How do I lodge a by-law complaint?

To register a complaint with enforcement services call us at 905-845-6601 or email service@oakville.ca.

Please be prepared to provide a brief description of your concern including the address you are concerned about, business name (if applicable), and any contact information including your name, address and telephone number or email address.

Need to report something outside of regular business hours? Visit our After Hours Services page to find out how to connect with us.

Where can I find information on cannabis legalization?

You can visit our Cannabis website for helpful links and information.

What temperature does my landlord have to maintain my apartment at?

The town’s property standards by-law requires landlords to have heating facilities capable of maintaining a temperature of 22 degrees Celsius.

How long can my neighbours grass be?

The town’s property standards by-law requires all property owners to maintain their properties so they are kept neat and tidy, free of garbage and not allow grass to become overgrown and unsightly. Grass and weeds cannot exceed 20.33 centimetres (8 inches) in height. These rules apply to both owned and rented dwellings.

Are there regulations for building a fence in Oakville?

Yes. All fences must comply with the specifications outlined in Fence By-law 2002-034. Please visit the Home and Property Projects - Fences and Gates page for more information.

How do I get a noise exemption permit?

Noise exemption permits can be obtained from the Clerk’s department. Your application form should be completed and returned to the Clerk’s department at least 30 days before the scheduled event or activity takes place. Visit the Noise by-law page for more details.

Can my renovation contractor put a sign up?

The sign by-law permits one sign with a maximum size of 0.37 square metres (4 feet 2 inches) and can only be displayed during the time period that work is happening or for a total of 14 consecutive days (whichever is less).

I want a sign for my business. Do I need a permit?

Most signs in Oakville require a permit to ensure safety and compliance with the sign by-law. If you want a portable (mobile) sign or a permanent (fixed) sign, visit the sign page.

I rent a room from my landlord with two other people. Should the rental accommodations be licensed?

The town’s licensing by-law identifies lodging house licensing requirements.

Are driving schools allowed to teach students on my street?

The Town of Oakville Licensing By-law 2015-075 prohibits driving school instruction in the DriveTest examination areas, review the Driving school training on Oakville roads – Information for residents guide (pdf) for more details.

Contact Enforcement Services

For more information, or to file a complaint, contact Enforcement Services:

Monday through Friday (excluding holidays)
8:30 a.m. - 4:30 p.m.
service@oakville.ca
905-845-6601