Town launches new online building permit services

The Town of Oakville has launched a new service that enables residents and building industry professionals to apply, track and pay for permits as well as request inspections and view the results — all online. As services continue to be modified and transitioned online this is the latest addition to a number of services already offered by the town to support citizens, businesses and the local economy. Visit our Online Services page to access these services.

 “Council and staff are constantly striving to offer services in alternative ways to help our community move forward. Providing the opportunity for residents and businesses to apply for building permits online is just one way we are moving in the right direction,” said Mayor Rob Burton. “It’s all part of the town’s Digital Oakville Plan with the goal of providing comprehensive online services and streamlining processes to create consistent, predictable and customer-focused services for our community.”

Through this newest online service, registered users can conveniently apply for new building permits, submit permit-related drawings and documents, track the status of an application as it moves through reviews and approvals, pay for permits, request inspections and view the results – all online.

“Whether you are a builder, designer, developer or homeowner, we know that submitting plans and drawings digitally will be a benefit. It also makes good business sense as it allows for efficiencies as several staff can now assist on a file at the same time,” said Ralph Kaminski, director and chief building official, Town of Oakville

At this time, the town is able to accept all types of building permit applications ranging from small decks and accessory structures to large industrial and multi-storey buildings. The only exception is revisions, townhouses, conditional or partial permits. Staff plan to include these types of applications in the near future as the online service continues to evolve.

The town is launching more projects in 2021 and beyond.  The result will be easier, faster and more predictable and transparent processes – whether a customer is building a backyard cabana, office building, a subdivision or anything in between.

“Using a build-measure-learn approach with these online services, ongoing improvements will be guided by user experience and feedback. With customer and employee input and feedback, we will continue to improve access to make it easier, faster and more convenient,” added Kaminski.