Town of Oakville receives 2023 Granicus Digital Government Award for operational excellence

Thursday, October 19, 2023
The Town of Oakville is among the 2023 Granicus Digital Government Award recipients! The town was recognized for modernizing its sign permit applications process and bringing the service online to make it easier and more accessible for the community. 

The 2023 Granicus Digital Government Awards are handed out annually to recognize excellence in the public sector across North America and government organizations that embrace modern technologies to drive awareness of community programs, improve citizen experiences, transform outdated processes and inspire civic action.   

The town’s online permitting was honoured in the Operational Excellence category, which is given to an organization for their efforts to increase efficiency, save costs, retain employees, and support a modern workforce.

The town and other award recipients will be featured at Granicus’ Digital Transformation Summit on October 25, 2023.  

For details about award recipients, visit the 2023 Granicus Digital Government Awards webpage.  

Quick Facts

  • The town’s Municipal Enforcement Services receives about 600 sign permit applications each year.
  • The online permitting service was added to the town’s online services in 2022, allowing the community to apply for a sign permit at anytime rather than being limited to the town’s operating hours. 
  • The time it takes for Municipal Enforcement Services to review and approve the sign permits has reduced significantly, in some instances to within minutes.  
  • Learn more about the town’s online services, including sign permits by visiting 
  • The town has a Digital Plan to transform Oakville into the most connected community in the Greater Toronto Area.
  • The Granicus Digital Government Awards has been honouring excellence in the public sector since 2010.


“The town is honoured to receive recognition for the work we’re doing to implement new technologies and explore innovative ways to connect our community. Council and I are proud of the work staff are doing to digitally transform and expand the town’s online services, making it easier for the community to access programs and services.”

– Mayor Rob Burton