Town of Oakville launches 2026 Community Satisfaction Survey

The Town of Oakville is excited to launch the 2026 Community Satisfaction Survey. The Town has partnered with Forum Research Inc. to conduct both online and telephone surveys to gather community feedback about Town programs and services.

The online survey is available now until February 24, 2026, and provides residents with the opportunity to share candid feedback about Town services and whether they are meeting community expectations. 

Starting today and over the coming weeks, residents aged 18 years or older may also receive a phone call from a Forum Research interviewer on behalf of the Town. The telephone survey will take about 15 minutes to complete and will be strictly confidential, anonymous, and voluntary.

Participants will be asked to share their opinions on a range of topics, including overall livability, effectiveness of the Town’s communications, service usage and priority areas where the Town can strengthen programs and services. 

Survey results will be shared on oakville.ca in the spring.

For more information visit the Community Satisfaction Survey page.

Quotes

"Oakville ranks as Ontario's most livable community. We win that praise by consulting residents in this survey every two years. We line up our budget and strategic priorities with the survey responses. Participate to ensure Oakville adjusts programs and services to meet our community's needs and wants." 
–    Mayor Rob Burton

“Through the 2026 Community Satisfaction Survey we look forward to hearing how our community feels about the programs and services we provide. As we build the future, the input from residents helps ensure we’re meeting their needs, identify where enhancements are required, and where to focus our efforts. 
–    Jane Clohecy, Chief Administrative Officer

Background

• Every two years, the Town of Oakville conducts a Community Satisfaction Survey to gather information on residents’ overall satisfaction with Town programs and services, identify emerging issues important to the community and to help guide strategic priorities and ensure continuous improvement in the Town’s service delivery. 
• The survey was last conducted in 2024.