Oakville scores high in Community Satisfaction Survey

The Town of Oakville’s 2026 Community Satisfaction Survey results are in! Oakville continues to be a leader in community satisfaction, scoring higher than most comparators in overall satisfaction with the quality of services and the value for tax dollars, with 82 per cent of respondents agreeing that Oakville is a better place to live than most areas in the Greater Toronto Area.  

Additional key findings from the survey include:

• 90 per cent of Oakville residents are satisfied with the quality of services
• 91 per cent of Oakville residents have had positive and respectful experience with Town employees
• 82 per cent of residents feel satisfied with the government of the Town of Oakville
• 86 per cent of respondents remain satisfied with their sense of belonging within the community
• Parks and green spaces, fire services and public library services were the top three rated services 

Improvement opportunities

In addition to strengths, the 2026 Community Satisfaction Survey also identifies areas of opportunity for improvement, including Town roads and sidewalks and Municipal Enforcement Services. 

Staying engaged

Residents are encouraged to stay connected and engaged on current Town projects and initiatives. Opportunities for the public to get involved can be found on the Public Engagement Hub. Residents are also encouraged to sign up for the Town’s newsletter for frequent updates, or fill out the customer service feedback form. 

Quotes

“The 2026 Community Satisfaction Survey results confirm that during this term of Council we have continued to deliver on our vision of being a vibrant and livable community for all. It’s very helpful to identify the opportunities in work-clothes. The feedback provided will help ensure Town Council and staff focus on areas most important to our community so we can keep raising the bar for the people of Oakville."

– Mayor Rob Burton

“The feedback received in this important survey highlights the dedication of our staff and I am pleased to see their efforts reflected in these results. Thank you to everyone who participated. I hope residents will continue to be engaged in opportunities to help us improve programs and services and prioritize what is most important to the community.” 

– CAO Jane Clohecy

Background

• The telephone and online Community Satisfaction Survey was conducted by Forum Research between February 2 and February 24, 2026. Oakville residents were called at random and asked the same questions, while the online survey was open to Oakville residents interested in providing feedback. There were 808 phone responses collected and 590 online surveys completed. Findings in the telephone survey are accurate to +/-3.45 per cent.
• The highlighted results in the news release are based on quantitative data received through random phone responses. Data from the online survey has been reported separately as it is affected by self-selection bias. Results from both surveys will help support decision making, including the annual budget review and recommendations.
• Review the related April 27 staff report and appendix for more details. 
• Every two years the Town of Oakville conducts a resident survey to gather information on residents’ overall satisfaction with Town programs and services, identify emerging issues important to the community and to help guide strategic priorities and ensure continuous improvement in the Town’s service delivery.
• To view the 2024 results (pdf), visit the Community Satisfaction Survey page.