The 2025 Annual Report reflects a year of focused implementation in support of Council’s strategic priorities. Across all service areas, Town staff worked to translate direction into measurable progress.
Operationally, the Town modernized pay-by-plate parking machines and invited residents to help shape future programs and resources to support home energy upgrades. We also enhanced our digital services with improvements to the building permit system that streamlined application processes and expanded self-serve access for residents and businesses. The introduction of a new online Property Tax Portal further enhanced convenience and accessibility for property owners.
To support economic vitality and growth, we launched the ‘Branches to Business’ program to assist local enterprises and implemented updates to procurement and licensing frameworks to improve clarity and efficiency.
A key area of focus in 2025 was strengthening how residents, businesses and visitors interact with the Town. Work began on refreshing the Customer Experience Strategy, to make services more clear, consistent and responsive across all touchpoints. Informed by community and staff engagement, this work will guide improvements that enhance accessibility and overall service experience.
Across departments, staff continued to deliver on projects that strengthen neighbourhoods, maintain infrastructure and support inclusive community programs. Through collaboration, responsible financial management and a focus on service excellence, the Town remains well positioned to meet the needs of a growing and diverse community.
As we build the future together, I would like to thank Town staff for their professionalism and dedication, and our community for their continued engagement and partnership. Through that shared commitment, we are delivering services that support a livable, inclusive and sustainable Oakville.
Jane Clohecy, MCIP, RPP
Chief Administrative Officer