Don't delay, register early to avoid disappointment! If you wait until the last day to register courses might get full – or great courses could get cancelled. Course availability can be found online or by telephone. Availability can only be guaranteed at time of registration.
You must have a current Seniors Services membership to register for Senior Services programs. Visit the Seniors page for more information.
Late registrations will be accepted online, by fax, mail or drop-off beyond the program start date for most programs, subject to space availability. Some restrictions apply.
In the event that the course you selected is full, you may be placed on a waitlist and a waitlist notification will be mailed to you.
To best service the needs of all program participants, we require every individual with a medical, developmental, or physical condition to submit a Participant Profile Form (PDF) with their registration. This information will be shared with instructional staff only.
For individuals registering by phone or online, the form can be downloaded and faxed to the department at 905-338-4188 after the completion of the registration.
To register online or by Touch-Tone phone, you will need a family PIN number and personal ID number(s). Call 905-845-6601, ext. 4747 if you've misplaced your PIN information or need assistance.
Full payment of program fees must be submitted with your registration form and is required to complete online or touchtone registrations (including any outstanding balance on account). We will try to ensure that the registrations are processed together for friends or relatives. Each family must submit a registration form to receive separate receipts, and individual cheques and/or credit card numbers are required for each.
Duplicate receipts will only be issued upon request and are subject to a $10 administration fee plus applicable taxes. An administration charge of $40 plus tax will be levied for all NSF cheques and returned payments. A non-resident fee of $10 plus tax will be added per person, per course.
Pay 50% when you register and then the remaining 50% will be automatically deducted from your credit card on June 1 for July camps and July 1 for August camps. When registering online, please check the schedule payment box to confirm your pre-authorized payment. Questions? Contact registration staff at 905-338-4250.
To further enhance our customer service, and in response to numerous requests received via our customer feedback surveys, the Recreation and Culture department is pleased to provide an email reminder for registrants approximately one week prior to the start of their program.
Similar to the process used for our customer feedback system, these reminders will be sent to customers with email addresses on their recreation account. To benefit from this service, please ensure we have your current email address on file. You can set up and check your account online at any time.
Withdrawals can be made online up to four days prior to the program start date. Some exceptions may apply. A full credit will be placed on your Recreation and Culture account.
Withdrawal/refund requests can be made for general programs up to the start time of the first class by calling 905-338-4250 between 8:30 a.m. and
4:30 p.m., Monday through Friday.
Requests made to program instructors or left on voicemail will not be considered sufficient notice. Requests will be processed as of the date official notification is received by the Recreation and Culture department, and cannot be backdated. Requests for refunds are subject to a charge of $10 plus HST per transaction.
Withdrawal/refund requests can be made prior to the start time of the third class. A prorated credit for the remaining classes can be left on your Recreation and Culture account for future program registration use. Requests will be prorated as of the date of official notification and cannot be backdated. Refunds are subject to an administration fee of $10 plus HST.
Withdrawal/refund requests received on or after the start time of the third class of the program will be processed for medical reasons ONLY for the remaining classes of the program and must be accompanied by a doctor's note. These requests will be processed and prorated as of the date that official notification is received by the Recreation and Culture department and cannot be backdated. Refund requests are subject to an administration fee of $10 plus HST.
Transfers and withdrawals from camps, workshops and P.A. Day programs can be requested up to four days prior to the start date of the program. A full credit will be placed on your Recreation and Culture account. Refund requests are subject to an administration fee of $10 plus HST.
Transfers and withdrawals can be made up to 14 days prior to the start of the program. A full credit will be applied to your Recreation and Culture account. Refund requests are subject to an administration fee of $10 plus HST.
Participants are to attend all classes as scheduled for the program in which they are registered. In the event that a participant is unable to attend a scheduled class(es) during the program session, make-up classes, refunds or credits for the missed class(es) will not be provided. See "refunds and withdrawals" for more information.
The town reserves the right to cancel or alter any classes, times, costs or locations without notice as required due to low enrolment, change of policy, or availability of facilities or instructors. Full refunds will be issued for course cancellations only.