Registration Information

Please check your confirmation details carefully, including the location you have selected. Note any exception dates, equipment requirements, etc.

We are currently processing all payments and registrations online. If you don't have access to a credit card and need to place credit on your Recreation and Culture account, please email affordableaccess@oakville.ca and we will set up an appointment with you.

Do you have your registration PIN?

In response to the COVID-19 pandemic, we are unable to accept registrations in person or by mail at this time.

To register online, you will need a family PIN and individual/personal ID numbers. Call 905-815-2000 if you've misplaced your PIN information or need assistance.

Participant Profile Form — additional needs and medical conditions

To best serve the needs of all program participants, we require every individual with a medical, developmental, or physical condition to submit a Participant Profile Form (PDF) with their registration. This information will be shared with instructional staff only.

You can download the form and email it to iris@oakville.ca after completing your registration.

Affordable Access

The Town of Oakville provides residents with free and low-fee programs and services, as well as financial assistance options to ensure everyone has access regardless of age, ability or financial need.

How to register if you have a subsidy

Clients should complete the new online form to use a Recreation Connection, Halton Region Recreation Referral or Halton Region Child Care subsidy. Because our facilities are currently closed under provincial order, in-person registrations are not permitted at this time.

Visit the Affordable Access page for more information.

Exciting changes are coming in August 2021!

We are thrilled to be launching a new recreation software to enhance your online experience. Our new responsive site will offer improved functionality and online self-serve options. Expect a more seamless registration process, plus options to purchase memberships and book a facility online.

More information will be shared on oakville.ca and in our facilities as we get closer to launch. We remind you to please use all credit on account or request a refund before the transition. Let the countdown begin!

The town is currently in the Red-Control level in response to rising COVID-19 cases.

Town of Oakville recreation facilities remain open with new health and safety measures.

The Town of Oakville continues its commitment to health and safety with altered programs and services, and is in regular contact with public health authorities to reduce the spread of COVID-19.

With Premier Ford’s announcement on Friday, November 13, we have moved into the Red-Control level of the provincial COVID-19 Response Framework.

The following are in effect at all town-operated recreation facilities:

  • Access to recreation facilities is limited to 90 minutes.
  • Team sport programming such as hockey has been suspended.
  • Drop-in programs for non-team sports such as badminton and pickleball continue with limited capacities.
  • Spectators are not permitted.

Not all facilities or amenities are available at this time. If you don’t see your favourite program now, check back regularly. Activities are being added as safety measures can be put in place. Visit our Programs FAQs page for more information.

Winter programs

Winter programs will be available to browse at Programs Oakville starting Tuesday, December 1, 2020. Our new web application offers a more convenient and user-friendly program search tool for registered weekly programs and workshops.

Registration will begin on Wednesday, December 9 at 7 a.m. for residents.

An active Senior Services membership is not required to register for 50+ programs at this time. Participants must only be 50 years of age or older.

Pre-registration is also required to participate in our drop-in programs. Check availability and book your drop-ins using Active Oakville. If you can't find your favourite program, check back regularly. More activities are being added as safety measures can be put in place.

Monthly memberships are available. Call 905-815-2000 for details.

Do you have your registration PIN?

To register online, you will need a family PIN and individual/personal ID numbers. Call 905-815-2000 if you've misplaced your PIN information or need assistance.

Register online 24 hours a day, seven days a week and get immediate confirmation!

  • Find programs and check availability on the online registration system.
  • Pay with Amex, Visa, MasterCard or money on account.
  • Full payment, including any outstanding account balance, is required to complete your registration. Payment plans for summer programs, etc. may be available.

Payments and receipts

Full payment (including any outstanding balance on account) is required to complete your registration.

Duplicate receipts will only be issued upon request and are subject to a $10 administration fee plus applicable taxes.

An administration charge of $40 plus tax will be levied for all NSF cheques and returned payments.

A non-resident fee of $10 plus tax will be added per person, per course.

We offer a pre-authorized payment option for our camp programs!

Check the schedule payment box when you register online to pay 50% up front for summer programs and confirm your pre-authorized payments for the balance. The rest will be automatically deducted from your credit card on June 1 for July camps and July 1 for August camps.

Questions? Contact registration staff at 905-815-2000.

Courtesy reminders

The Recreation and Culture department is pleased to provide an email reminder for registrants approximately one week prior to the start of their program.

These reminders will be sent to customers with email addresses on their recreation account. To benefit from this service, please ensure we have your current email address on file. You can set up and check your account online at any time.

Prior to the program start date

Withdrawals can be made online up to four days before the program start date, some exceptions may apply, and a full credit will be placed on your Recreation and Culture account.

Withdrawal/refund requests can be made for general programs up to the start time of the first class by calling 905-815-2000 between 8:30 a.m. and 4:30 p.m., Monday through Friday.

Requests made to program instructors or left on voicemail are not sufficient notice. Requests will be processed as of the date official notification is received by the Recreation and Culture department and cannot be backdated.

Requests for refunds are subject to a charge of $10 plus HST per transaction.

After the program start date, prior to the third class

Withdrawal/refund requests can be made prior to the start time of the third class for most programs. Some restrictions apply.

A prorated credit for the remaining classes can be left on your Recreation and Culture account for future registrations. Requests will be prorated as of the date official notification is received and cannot be backdated.

Refunds are subject to an administration fee of $10 plus HST.

On or after the third class of the program

Withdrawal/refund requests received on or after the start time of the third class of the program will be processed for the remaining classes of the program ONLY for medical reasons and must be accompanied by a doctor's note. These requests will be processed and prorated as of the date that official notification is received by the Recreation and Culture department and cannot be backdated.

Refund requests are subject to an administration fee of $10 plus HST.

Camps and workshops

Transfers and withdrawals from camps, workshops and P.A. Day programs can be requested up to four days prior to the start date of the program. A full credit will be placed on your Recreation and Culture account.

Refund requests are subject to an administration fee of $10 plus HST.

Child Care Subsidy and School Group Program Bookings

Transfers and withdrawals can be made up to 14 days prior to the start of the program. A full credit will be applied to your Recreation and Culture account.

Refund requests are subject to an administration fee of $10 plus HST.

Missed classes

Participants are to attend all classes as scheduled for the program in which they are registered. If a participant is unable to attend their scheduled class(es) during the program session, make-up classes, refunds or credits for the missed class(es) will not be provided. Go to the "refunds and withdrawals" section for more information.

Cancellations

The town reserves the right to cancel or alter any classes, times, costs or locations without notice as required due to low enrolment, change of policy, or availability of facilities or instructors. Full refunds will be issued for course cancellations only.