Proof of vaccination is required at indoor town facilities. Oakville remains in Step 3 of the Province’s reopening plan. Please continue to follow all current public health measures.
Create your account in our new and improved registration and booking system to access recreation and culture programs and services.
If you have questions regarding previous registration or account history, please call 905-815-2000.Create an account
We recommend using Google Chrome for the best customer experience when accessing recreation and culture programs and services online.
When creating your account, please note that the email and name used to create the account will be assigned as the Primary Contact on the account. This means that all official correspondence will be sent to that email address.
You can add other family members, including children, on the "My Info" page once signed in to your account. Please call 905-815-2000 or email email@example.com to change the Primary Contact if required.
Follow these steps to set up your online account:
If the “Error [User already exists.]” message appeared when you attempted to create your Town of Oakville online account, an account has already been created using the same email address. This may have been to use the Report a Problem tool, request a Parking Permit or access other online services.
The individual who created the Town of Oakville online account is the Primary Contact for the account. If you don’t remember creating an account or the password used at that time, please select the “Forgot password” option below the blue sign-in button. To get there, hover over “Online Services” on the top navigation bar and then click "Sign in or Create an Account" from the list of options. The “Forgot password” option will be displayed.
The Town of Oakville is working to provide greater online access to town services through a single Town of Oakville account. Recreation and Culture is the most recent addition to our available online services. Video tutorials, including How to create and Account, have been created to assist with navigating the changes. Family members can be added through our new Registration and Booking system. Additional videos will be released as we introduce more services.
Once you have reset your password and are logged into your Town of Oakville account, select “Recreation and Culture” and then click “My Recreation and Culture Account”. You should now be on your “My Info” page where you can add family members to your account. Once you have made your changes, click “Save”.
If further assistance is required, please call 905-815-2000, Monday to Friday from 8:30 a.m. to 4:30 p.m.
To be eligible for prizes in this contest, accounts must have been created in our new registration and booking system by September 7, 2021.
Winners of a pre-selected prize will be notified by email in September with details on how to safely collect their prize. This notification will be emailed to the primary contact on account.
Winners of the $100 recreation and culture program credits will be selected by random draw and notified by email.
The previous software used by the town is no longer supported by the supplier. This created an opportunity to implement a more user-friendly system that better meets the needs of our residents and the Town of Oakville.
After a formal tender process, the contract was awarded to PerfectMind in August 2019. This software is currently used by Burlington, Milton, Halton Hills, Caledon and Brampton.
Our current database contains information for over 70,000 clients and many of these client profiles are obsolete or incomplete.
To ensure personal information is correct and security requirements are met, previous account information will not be transferred over to the new system. All new and returning customers must create a new account to register for recreation and culture programs, buy memberships or request a facility booking online.
No, Family PIN and Personal ID numbers that were used with our previous registration system are no longer required.
All new and returning customers must create an account to access recreation and culture programs and services.
Yes, the new software and payment processor are fully encrypted and compliant to ensure your personal information is secure.
We strongly encourage our users to choose a strong password and be diligent in protecting their personal information and account details.
All personal information captured in our Recreation and Culture software (PerfectMind) is stored on servers located in Canada using Amazon Web Services (AWS).
Yes, you can call 905-815-2000 to register over the phone. Please note that online registration with the new system will be faster than by phone.
Yes. If you do not have an email address, you may register over the phone by calling 905-815-2000, Monday to Friday from 8:30 a.m. to 4:30 p.m.
Hover over “Online Services” on the top navigation bar and then click "Recreation and Culture" from the list of options.
On this page, select “Recreation and Culture” and then click “My Recreation and Culture Account”.
Click on "Sign in".
Bookmark this page for quick access in the future.
No. You can navigate through the system without having an account or being signed in. You will only be prompted to sign in or create an account when you register or book a program or service.
Use the search function in our online registration and booking system to look for programs by keyword, service, age, day of week, and date range.
Alternatively, you can navigate through our programs and activities by area of interest.
Registration for fall programs opens on Wednesday, September 8 at 7 a.m.
No more waiting until Monday morning to reserve! Starting September 1, you can now register daily up to seven days in advance for drop-in programs offered September 7 or later.
Want to see what's happening beyond seven days? For your convenience, you can now view all scheduled drop-in programs offered even before registration opens.
Once your order is placed, you can add the drop-in program to your calendar, print your registration confirmation and more.
You will not be able to register for a course that is full, but you can be added to the waitlist if the option is available.
If a spot opens for that activity or additional sessions are added, you will be contacted by email. If you do not respond within 48 hours, your spot will be offered to the next person on the waitlist.
You have successfully registered for a program or activity when you click the “Place My Order” button on the payment screen.
Registration confirmations are not automatically generated. When checking out, you have the option to email, view or print the registration confirmation.
You can also review all transactions on the “My Info” page.
Registration confirmations are not automatically generated. To view, reprint or email your registration confirmation, please follow these steps:
You can withdraw from a drop-in program up to the start of the program without penalty.
You can withdraw from a registered program up to four days in advance of the course start date without penalty.
More information is provided under the Cancellations, withdrawals and refunds tab.
*Exceptions: Family and Student Fitness memberships can only be purchased at community centres or by calling 905-815-2000. Proof of full-time student status is required in person or by email (if purchasing memberships over the phone).
Search for facility availability starting Monday, September 13.
In an effort to enhance online services, share real-time information with our customers, and reduce paper materials, we will no longer be printing the Parks, Recreation and Culture guide.
In response to COVID-19, we have shifted to separate start dates for fall, winter, spring and summer program registration, instead of our traditional combined seasonal registrations (spring/summer and fall/winter). This allows for better flexibility in programming.
To minimize service disruptions and ensure greater access to town resources during business hours, rather than two separate registration start dates per session, Seniors Services programs and all other Recreation and Culture programs now open for registration on the same date at 7 a.m.
Residents previously shared their frustration about the weekend start, as well as the separate date for Seniors registration since many opt for additional programs outside of Seniors Services offerings. We will continue to monitor all feedback received.
Registered program registration opens 14 days after Oakville resident registration begins. This year’s fall registration will open for non-residents on September 22.
Non-residents can book drop-in programs up to six days in advance.
If you have an inquiry about your previous account transaction history or account balance (before August 31, 2021), please call 905-815-2000 or email firstname.lastname@example.org. To create a new account, click here.
There is a possibility of having multiple accounts using different email addresses. If you think this might be the case, please call Support Services at 905-815-2000 to investigate.
If you need to update or remove a credit card that is stored on your client page, you will need to contact Support Services at 905-815-2000 for assistance.
If you need to replace a new card/correct information prior to registration, and cannot contact us right away to update your stored information, you can add multiple credit cards to your account and then simply contact us at your earliest convenience to remove or deactivate any stored card(s) no longer needed.
Google Chrome is the recommended browser to ensure the best customer experience when accessing our recreation and culture programs and services online.
Only courses offered during the current session or based on your filter parameters will display when you click “show courses” under a service.
You will need to logout and sign in again to see your added family members under “My Info” on your initial first visit only. If you proceed to register for a course or purchase a membership, your family members will appear in your list.
If you have any questions or issues, please call 905-815-2000 or email email@example.com
All residents should have access to programs and services offered by the Recreation and Culture department regardless of age, ability or financial need. The Town of Oakville provides residents with free and low-fee programs and services, as well as financial assistance options.
Click on the tabs that follow for more information.
Families receiving Ontario Works (OW) or Ontario Disabilty Support (ODSP) are automatically eligible for this funding.
Families with one (1) child who earn less than $35,000, and families with two (2) or more children who earn less than $45,000, may also be eligible providing they are in active receipt of Child Care Fee Subsidy from Halton Region.
For more information, visit the Halton Region website, call 905-825-6000 or 311.
Jumpstart's core purpose is to enrich the lives of kids (ages 4 to 18) in need through sports and physical activity. They assist with the costs associated with registration, equipment, and/or transportation.
Families living below Revenue Canada's Low-Income Cut-Off (LICO) are eligible for Jumpstart funding.
NEW! In response to the COVID-19 pandemic, Jumpstart has expanded their eligibility requirements to include families who receive the Canada Emergency Response Benefit (CERB).
For more information, please visit the Jumpstart website.
The Town of Oakville is among 500 sport and recreation organizations across Canada to receive a grant through this round of Jumpstart’s Sport Relief Fund.
Thanks to their generosity, we are able to provide this free opportunity to engage in physical activity for ages 10-14 with our OCBL: Skills program, which is currently full.
Games will be played every Saturday from August 14 to October 9, except for September 4, at Oakville Trafalgar Community Centre.
To ensure this program adheres to all current health and safety guidelines, we are facilitating this program as an instructional program rather than in a league format.
Also note that program dates are subject to change depending on Provincial and Public Health guidelines.
Physical distancing rules still apply when engaged in team sports so any activities at this time must be non-contact. This also means no intra-squad competitions or games where defence or activity would likely result in physical contact between players.
For more information please email the town’s Community Development Specialists at firstname.lastname@example.org
Under the Town of Oakville's Recreation Connection program, financial assistance is available based on total net income of all family members and the number of people in your household.
Once your application is approved, you will receive an account and registration information letter. Each eligible family member on your application will receive a credit of $300 which is valid for one year. You may apply for and receive the credit once per year.
Applications for Recreation Connection are ongoing throughout the year. The first day of each customer's 12-month enrolment period will be the date their credit is added to their account.
Open the tabs that follow or the 2021 Affordable Access Guide (pdf) for more information.
To qualify for the Recreation Connection program, the applicant must:
*Refugees are eligible to apply for Recreation Connection within the first year of receiving the following documents and income verification is not required:
Provided eligibility requirements are met, dependents over the age of 18 and living at home must apply separately as an individual.
Family size — current dollars:
Subsidy available is $300 per person.
Residents can request a virtual review meeting by emailing email@example.com. Staff will respond within two (2) business days. Accommodations for in-person meetings may be considered, as required.
Virtual review meetings take approximately 15 minutes. Applicants must have copies of their eligibility documentation at the meeting. Do NOT email confidential information to staff.
Applicants are required to provide the documentation outlined under How do I qualify?
Town of Oakville Recreation and Culture staff will forward all eligible applications to Town Hall for processing. This will take approximately seven (7) business days. A welcome letter will be provided with registration information.
Once the credit has been applied to your account, you will be able to register in programs of your choice.
Programs and services NOT eligible for fee assistance include:
Your individual credit cannot be transferred to other family members or individuals.
You have the option to either use the credit to cover the full program or membership cost or to pay a portion yourself using an accepted payment method. This can only be done when registering in person.
The credit has no real cash value. Any refunds from cancelled or withdrawn programs will be returned to your account as a credit. Any unused credits remaining at the end of your enrolment period cannot be carried over or transferred to another individual or family member or redeemed for cash.
You are eligible to reapply for the program once per year if you continue to meet all of the eligibility criteria. Applications can be made 30 days prior to the end of your current enrolment period.
Review the options available under the What is Affordable Access? heading that follows and apply for the subsidy that best suits your situation. If your application is successful, a credit will be placed on your Recreation and Culture account.
Subsidy clients should complete the new online form to use a Recreation Connection, Halton Region Recreation Referral or Halton Region Child Care subsidy. Because our facilities are currently closed under provincial order, in-person registrations are not permitted at this time.
Please note: We are currently processing all payments and registrations online. If you don't have access to a credit card and need to place credit on your Recreation and Culture account, or have questions, please email firstname.lastname@example.org.
Full payment (including any outstanding balance on account) is required to complete your registration.
Duplicate receipts will only be issued upon request and are subject to a $10 administration fee plus applicable taxes.
An administration charge of $40 plus tax will be levied for all NSF cheques and returned payments.
A non-resident fee of $10 plus tax will be added per person, per course.
Check the schedule payment box when you register online to pay 50% up front for summer programs and confirm your pre-authorized payments for the balance. The rest will be automatically deducted from your credit card on June 1 for July camps and July 1 for August camps.
Questions? Contact registration staff at 905-815-2000.
The Recreation and Culture department is pleased to provide an email reminder for registrants approximately one week prior to the start of their program.
These reminders will be sent to customers with email addresses on their recreation account. To benefit from this service, please ensure we have your current email address on file. You can set up and check your account online at any time.
Participants are to attend all classes as scheduled for the program in which they are registered. Make-up classes or credits/refunds for missed classes are not available.
The town reserves the right to cancel or alter any classes, times, costs or locations without notice as required due to low enrolment, change of policy, or availability of facilities or instructors.
In the event that a program or service is cancelled by the town, every effort will be made to accommodate the participant in another program or through another service. If there is no other program or service which is satisfactory to the participant, a refund may be provided and no administration fee will be charged. Every effort will be made to reschedule single date cancellations. If the participant is unable to attend the rescheduled date, the single date fee will appear as an account credit for future use.
Recreation and Culture programs, memberships and rental permits cancelled due to COVID-19 health and safety restrictions will be automatically refunded to impacted customers. You do not have to do anything for this to take place.
Customers are asked to please be patient as refunds may take up to two weeks to display on your credit card statement, depending on your financial institution or credit card provider. Cheques may be issued for some refunds pending original payment type.
Occasionally, clients encounter unexpected scheduling changes or medical concerns that require them to withdraw from their program. The information below will help guide you should you need to withdraw.
The easiest way to withdraw from a program is through your online registration account. Some programs are not eligible for refunds or withdrawals. Please go to Exceptions for details.
Refunds are returned to the method of payment used in the original transaction. Requests under $20 where the original method of payment was cash, cheque or debit will remain on account for future use. Requests made to the program instructor, emailed or left on voicemail will not be considered sufficient notice.
You can request a refund or withdraw via your online account without penalty.
This request a refund or withdrawal option is subject to an administrative fee of $10 plus HST.
This request a refund or withdrawal option is subject to an administrative fee of $10 plus HST.
The amount refunded will be the full cost of the program, less any applicable administrative fees, and less the cost of any classes already held. Requests will be processed and prorated as of the date and time that official notification is received by the Recreation and Culture department and cannot be backdated.
Withdrawal/refund requests received after the start time of the third class of the program will only be processed for medical reasons for the remaining classes of the program and must be accompanied by a doctor’s note. These requests will be processed and prorated as of the date and time that official notification is received by the Recreation and Culture department and cannot be backdated.
Workshops, P.A. Days, Summer Camps, March Break and Holiday Camps are not eligible for withdrawals or transfers later than four days prior to the start date of the program.
Transfers and withdrawals can be made up to 14 days prior to the start date of the program. A full credit will be applied to your online registration account. Refund requests are subject to an administration fee of $10 plus HST.