Program Guidelines

What you should know before attending one of our programs.

Walk-ins are welcome for drop-in programs as space permits. If you pre-book, you must arrive within 15 minutes of the program start time or your spot may be offered to those waiting.

Health and wellness

If you are sick or feeling unwell, please stay at home. Anyone displaying symptoms will not be admitted.


Patrons aged seven years or older should use the changeroom corresponding to their gender identity.

Children aged six years and under are allowed to accompany their parent or caregiver into the changeroom, regardless of gender.


All swimmers must shower thoroughly using warm water and soap before entering the pool per Ontario Pool Health Regulation 565. A swimsuit is required when using the open showers before or after your swim as nudity is strictly prohibited in shared spaces.

First Aid

Staff will follow all revised CPR and First Aid treatment processes, as amended by the Lifesaving Society, in our safety guidelines. On-deck First Aid treatment stations will be established for outdoor pools.

Swimming lessons

Spectators are asked to remain in the viewing areas.

Parents are permitted in the water for Parent and Tot lessons only.

Swimmers must bring their own goggles.


Use of pool equipment will be at the discretion of the lifeguards.

Lifejackets will be available but participants are encouraged to bring their own. Equipment for lessons, Leadership and Waterfit classes will be available.

Swimmers must bring their own equipment such as goggles and towels.


Each pool will have their own capacities depending on configuration.


Schedules are subject to change and cancellations will be posted on site.

Length Swims

Open to all ages.

Lanes will not be put out for Leisure Swims.

During Length Swims, lanes will be divided into slow, medium and fast. Please use the lane appropriate for your speed and accommodate other swimmers as needed.

All swimmers must be able to swim continuously for a minimum of 25 metres. No water walking/jogging will be permitted.

Short breaks (i.e. drinking water, adjusting goggles) are allowed in the pool.

Outdoor swimming

Outdoor pools close during thunderstorms and refunds will be issued as applicable. Rain days are non-refundable as our outdoor pools remain open.

Visit the Outdoor Ice Rinks page for information specific to skating on the outdoor refrigerated ice pad at Trafalgar Park Community Centre.

Skate and helmet rentals

Skate and helmet rentals are available at Maple Grove Arena, River Oaks Community Centre*, Sixteen Mile Sports Complex and Trafalgar Park Community Centre during scheduled recreational skating. Some conditions apply.

  • Helmet only $3.09 plus tax
  • Skates only $6.13 plus tax
  • Combo $7.32 plus tax

Skate and helmet rentals cannot be paid for or reserved online. Quantities are limited and while supplies last.

*Skate and helmet rentals are only available at River Oaks Community Centre during weekend and holiday recreational skates.


Admission standards and capacity restrictions apply. Walk-ins are welcome as space permits.

When available, spaces will be offered to those waiting 15 minutes after the program start time.


Schedules are subject to change and cancellations will be posted on site.

Health and wellness

If you are sick or are feeling unwell, please stay at home. Anyone displaying symptoms will not be admitted.


To save time, please pre-book and pay for your skate or shinny drop-ins online. Pre-registration is not available for the refrigerated outdoor rink at Trafalgar Park.

Skate patrol

Skate patrol staff enforce our rules and ensure a safe skating environment for everyone. Failure to respect these rules and follow instruction from the skate patrol may result in ejection.


Please report any accidents or injuries to the skate patrol or arena staff immediately.

Only persons wearing skates are permitted on the ice surface.

No food or drinks are allowed on the ice surface. Food and beverage can be consumed while seated in spectator areas only.

Helmets are strongly recommended for all programs and mandatory for shinny hockey.

Children should be accompanied and supervised by an adult at all times. Coaching is not permitted during any recreational skates or shinny hockey.

Recreational skating

All skaters must skate in the same direction.

No pucks, hockey sticks, chairs, strollers, or other equipment are allowed on the ice surface except for skate aids approved by the Town of Oakville, which must stay in the roped-off area.

Wheelchairs are allowed on the ice if a responsible person age 16 or older with skates on accompanies the participant.

Not allowed during public skates:

  • General horseplay, fighting, or deliberate interference with other skaters.
  • Figure skating; skating backwards, erratically or at excessive speeds.
  • Tag or games.

Ice maintenance

Ice maintenance will be performed prior to the scheduled end time of recreational skating and shinny programs. Skaters will be directed to leave the ice at that time. Skaters and players must stay off the ice until the Zamboni (ice resurfacer) has returned to the garage with the doors fully closed.

Planning your visit

Regular admission requirements apply and all users must be 14 years of age or older to enter the fitness centres. Visit the Drop-in Programs page for information about signing up for workouts, etc.

Capacities will be posted visibly for all rooms including washrooms and changerooms.

Health and wellness

The town encourages residents to remain kind, considerate and respectful of each other. If you are sick or feel unwell, please stay at home.


Our fitness centres offer workout sessions, indoor group exercise classes, and gymnasium activities.

Personal training

Our personal training sessions start as low as $43.05+ tax per visit. Ask our customer service staff and they would be happy to connect you with a trainer.

Only personal trainers employed by the Town of Oakville are allowed to train clients in our facilities. Thank you in advance for your cooperation.

Squash and racquetball

River Oaks Community Centre courts continue to be available for booking through Active Oakville.

Due to increased demand for squash programming at Glen Abbey Community Centre, we will be temporarily using the Gigasports online booking system for court bookings at this location. In order to use Gigasport, you must be a member of this free system with a separate login and password. If you are not familiar with the Gigasport online booking system, our Glen Abbey team can assist.

Only one player is required to register. Please request that your playing partner check-in with Customer Service at the facility before accessing the courts. Players must bring their own equipment. Protective eyewear is required.

Equipment and etiquette

Appropriate indoor athletic shoes should be worn. You must bring indoor shoes to change into when outdoor paths are wet and/or salted.

Participants must wipe down equipment before and after usage.

Missed classes/cancellations

If you have registered for fitness centre access and can no longer attend your timeslot, we ask that you withdraw from your session. This allows the first person on the waitlist to be accommodated.

If you are withdrawing more than 24 hours in advance, you can withdraw through your online account. If it’s within 24 hours of your program, please call the community centre you chose directly to withdraw.


A friend can assist you with spotting.

Lost and found

The Town of Oakville is not responsible for lost or stolen belongings.

Please leave valuables at home. For health and safety reasons, lost and found items such as towels and water bottles will be disposed of daily.


Visit the Seniors Programs page to browse the most recent copy of the seniors' newsletter and learn more about our programs and services.

Without Walls (WOW)

Enjoy 30 to 60-minute multi-person phone conversations covering various topics with great instructors and presenters! Join us from home for our free and interactive Without Walls (WOW) phone-based programs.

Drop-in programs

To register for Seniors 50+ drop-ins like pickleball and table tennis using our drop-in program registration system, you may need to create a new account. 

Learn more by visiting our Create an Online Account page. If you have questions regarding previous registrations or your account history, please call 905-815-2000.

Seniors services memberships

An annual membership is required to register for Seniors Services drop-in and registered programs and are available for purchase online or by calling 905-815-2000.


  • $38.94 plus tax for 50-79 years old ($44)
  • $19.47 plus tax for 80-89 years old ($22)
  • Free for 90+ years old
  • Non-residents are charged an additional $10 on membership purchases. Visit the Memberships page for information about seniors discounts on other memberships including fitness and recreation.

Withdrawals from culture programs

To withdraw from a culture program, please call 905-815-2000 or visit your local community centre. Please note that there are no online withdrawals from culture programs.

No credit or refund for material fees after the start date of the program.


If a class is cancelled, impacted clients will be contacted and refunded automatically.

Ceramics for non-members 

Our Parented All-ages Ceramics drop-ins are not meant for parties or gatherings. To book a group, visit the School Programs page. 

There is no wheelwork during these sessions. No experience or safety test required. A technician is present for consultation only. Families work independently to create pieces of their choice without theme or instruction. 

Offered monthly for children ages 6+ to attend along with a caregiver ages 18+, for youth ages 14+ (who can attend without an adult), and for adults 18+. Maximum ratio of children per adult is 1:1. For safety, no infants in arms, carriers, wraps or strollers are allowed. 

Admission for drop-ins is $10.15 plus tax per session. A material fee of $5 plus tax will be added to the cost of the drop-in. Caregivers are not charged admission, do not receive clay, and do not make projects. Teen and adult participants are both charged admission and clay. 

Clay fee includes access to all glazes and firings. Material fees are non-refundable unless withdrawal is completed more than four days in advance of the drop-in date. 

Pieces are fired by the studio technician and take up to three weeks to be completed. Participants can pick them up during drop-in times three weeks after their visit. 

Spaces are limited to a maximum of 12 per session. First-come, first-served.

More information

For more information on culture programs, drop-ins, memberships, camps, and school and group visits, go to the Programs and Activities page.  

The following Table Tennis Play Guidelines are in place to ensure the safety, enjoyment, and guaranteed play of all participants. Those unable to comply with these guidelines will be asked to leave.

Players are reminded that game play is not determined by skill level, but by order of players listed on the board. We welcome participants of all skill levels during this non-competitive Table Tennis drop-in program.

Please book with a partner. Tables are played as singles to start and transition to doubles as more players arrive and join in to 11 points.

At the start of the program:

  • The first player to arrive writes their name and arrival time on the white board. The second player to arrive writes their name and arrival time on the board.
  • The first two players on the board can begin play at the program start time.
  • New players should add their names to the board as they arrive. This process continues until all courts are full.
  • After 15 minutes of play, single players may finish their point before opening the court to doubles play.
  • Single players can remain on court and invite new players to join if they have not reached their 15 minutes of play. A new game begins at this time.
  • New players should add their name and arrival time to the board if courts are full and wait until their turn to play.
  • Once the game is over/time allotment reached, player(s) who have played the longest (arrived first) will exit the game and new player(s) will join in. The remaining players with time remaining may stay and play.

Players are required to rotate off after three games or 15 minutes of play (whichever comes first). Players can add their name to the board again at that time.

Thank you in advance for your cooperation.