The Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) allows access to records held by the municipality in accordance with the following principles:
If you wish to access any records held by the Town of Oakville, we suggest that you first contact the department that holds the records. Some records may not be available at this time due to limited access to files. The staff in that department will decide if a formal MFIPPA request is needed. The town tries to provide as much information as possible to the public without the need to make a formal request under MFIPPA. However, requests for information containing personal information or third party information may require a formal request.
The town provides access to Building and Property Records to the property owner or authorized agent through a Routine Disclosure of Building Records Application directly through Building Services. For further information visit the Applications Forms page or you may contact Building Services directly at firstname.lastname@example.org.
If you are not the property owner or authorized agent, please follow the instructions to place a Freedom of Information request through the Clerk's department.
A property survey can be accessed and paid for online without a Freedom of Information Request. For more information and to request a property survey visit our Property Surveys page.
The reproduction and use of any drawings released under Municipal Freedom of Information and Protection of Privacy Act are subject to the Copyright Act R.SC.c-42.
We will make every effort to respond to your request within 30 days, however during the COVID-19 response and recovery period, it may take up to 60 days for a response.
The following fees may be charged in response to requests for information. Fees payable by cheque, debit, MasterCard, Visa, American Express. Cash will not be accepted.
You will be given a fee estimate if the fees are likely to be more than $25. If the estimate of fees is $100 or more, you may have to pay a 50 per cent deposit. Fees payable by cheque (payable to the Town of Oakville), debit, MasterCard, Visa, American Express. Cash will not be accepted.
If you are not satisfied with the town’s response to your request, you may appeal the town’s decision to the Information and Privacy Commissioner. This commissioner is appointed by the Provincial Legislature and is independent of any government or public institution. The commissioner may be contacted at:
Information and Privacy Commissioner/Ontario
2 Bloor Street East
Toronto, Ontario M4W 1A8
There is a $10 appeal fee for requests related to accessing or correcting your personal information. There is a $25 appeal fee for requests related to accessing general records. Appeal fees may be paid by cheque or money order made payable to the Minister of Finance.
For more information, contact the Information and Privacy Commissioner.
If you have questions regarding the freedom of information process, please contact the Clerk's department at email@example.com or by phone at 905-815-6030.