As the province begins to gradually ease restrictions on January 31, 2022, the Town of Oakville is ready to welcome residents back to our facilities with health and safety measures in place.
Following the province’s announcement on January 20 that restrictions will be lifted gradually, the Recreation and Culture department plans to resume some programming starting January 31. Memberships that were paused have been reactivated to allow for bookings. Spaces are limited and pre-registration is strongly recommended.
The Town of Oakville is proud to support community ice rinks and provide free skating opportunities on our first refrigerated outdoor rink at Trafalgar Park Community Centre during designated times, weather permitting. Skate and helmet rentals are not currently available. Note: Proof of vaccination is not required to use our outdoor facilities but is required to enter the community centre.
At this time, the Town of Oakville requires anyone 12 years of age or older to provide proof of identification and a full COVID-19 vaccination certificate with a QR code (or medical exemption) before entering or accessing any indoor recreation and culture facilities. You can print a copy for free at any Oakville Public Library branch.
Anyone entering town facilities must also pass a COVID-19 screening, wear a mask and follow current physical distancing rules. Should you have questions, please email email@example.com or call 905-815-2000 from Monday to Friday between 8:30 a.m. and 4:30 p.m.
Water bottles can be used while participating in fitness or sports activities but no other food or beverage is currently allowed in our facilities.
Not all amenities are available at this time. Visit the Recreation and Culture Programs FAQs page for more information.
Admission and capacity restrictions apply. Schedules are subject to change and cancellations will be posted on site.
Admission standards and activity capacities apply.
Schedule subject to change.
Visit active.oakville.ca for more information.
This information was updated on Thursday, January 27, 2022 4:12 PM
Skate and helmet rentals are not available at this time.
The Town of Oakville is proud to support community ice rinks and provide free skating opportunities on our first refrigerated outdoor rink at Trafalgar Park Community Centre, weather permitting. Proof of vaccination is not required to use our outdoor facilities but is required to enter the community centre.
Please note: Not all amenities are available at this time.
Admission standards and capacity restrictions apply, including:
To save time, please pre-book and pay for your skate or shinny drop-ins online using Active Oakville.
Skate patrol staff enforce our rules and ensure a safe skating environment for everyone. Failure to respect these rules and follow instruction from the skate patrol may result in ejection.
Please report any accidents or injuries to the skate patrol or arena staff immediately.
Only persons wearing skates are permitted on the ice surface.
No food or drinks are allowed on the ice surface.
Helmets are strongly recommended for all programs and mandatory for shinny hockey.
Children should be accompanied and supervised by an adult at all times.
Coaching is not permitted during any recreational skates or shinny hockey.
Skaters and players must stay off the ice until the Zamboni (ice resurfacer) has returned to the garage with the doors fully closed.
All skaters must skate in the same direction.
No pucks, hockey sticks, chairs, strollers, or other equipment are allowed on the ice surface except for skate aids approved by the Town of Oakville, which must stay in the roped-off area.
Please note: Wheelchairs are allowed on the ice if a responsible person age 16 or older with skates on accompanies the participant.
Individual admission fees:
Valentine’s Day tickets will be accepted until December 31, 2021.
Family recreation memberships and Student Fitness memberships can only be purchased at community centres or by calling 905-815-2000. Proof of full-time student status is required in person or by email (if purchasing memberships over the phone).
Join one fitness centre and safely enjoy all six locations!
Participants are to attend all classes as scheduled for the program in which they are registered. Make-up classes or credits/refunds for missed classes are not available.
If you have registered for a class and can no longer attend, we ask that you withdraw from your session as soon as possible. This allows us to accommodate anyone on the waitlist.
The town reserves the right to cancel or alter any classes, times, costs or locations without notice as required due to low enrolment, change of policy, or availability of facilities or instructors.
In the event that a program or service is cancelled by the town, every effort will be made to accommodate the participant in another program or through another service. If there is no other program or service which is satisfactory to the participant, a refund may be provided and no administration fee will be charged. Every effort will be made to reschedule single date cancellations. If the participant is unable to attend the rescheduled date, the single date fee will appear as an account credit for future use.
Recreation and Culture programs, memberships and rental permits cancelled due to COVID-19 health and safety restrictions will be automatically refunded to impacted customers as long as the credit card information on file is up to date. Where information has expired, the amount will be left as a credit on account. You do not have to do anything for this to take place.
Customers are asked to please be patient as refunds may take up to two weeks to display on your credit card statement, depending on your financial institution or credit card provider. Cheques may be issued for some refunds pending original payment type.
Occasionally, clients encounter unexpected scheduling changes or medical concerns that require them to withdraw from their program.
Spaces in our programs are very limited. If you have registered for a class and can no longer attend, we ask that you withdraw from your session as soon as possible. This allows us to accommodate anyone on the waitlist.
If you are withdrawing from a pre-booked drop-in more than 24 hours in advance, you can withdraw through your online account. If it’s within 24 hours of your program, please call the facility you chose to attend directly to withdraw.
The easiest way to withdraw from a program is through your online registration account. Some programs are not eligible for refunds or withdrawals. Please go to Exceptions for details.
Refunds are returned to the method of payment used in the original transaction. Requests under $20 where the original method of payment was cash, cheque or debit will remain on account for future use. Requests made to the program instructor, emailed or left on voicemail will not be considered sufficient notice.
Material fees are non-refundable unless withdrawal is completed more than four days in advance of the workshop or program start date.
You can request a refund or withdraw via your online account without penalty.
This request a refund or withdrawal option is subject to an administrative fee of $10 plus HST.
This request a refund or withdrawal option is subject to an administrative fee of $10 plus HST.
The amount refunded will be the full cost of the program, less any applicable administrative fees, and less the cost of any classes already held. Material fees are non-refundable.
Requests will be processed and prorated as of the date and time that official notification is received by the Recreation and Culture department and cannot be backdated.
Withdrawal/refund requests received after the start time of the third class of the program will only be processed for medical reasons for the remaining classes of the program and must be accompanied by a doctor’s note. Material fees are non-refundable.
These requests will be processed and prorated as of the date and time that official notification is received by the Recreation and Culture department and cannot be backdated.
Workshops, P.A. Days, Summer Camps, March Break and Holiday Camps are not eligible for withdrawals or transfers later than four days prior to the start date of the program. Material fees are non-refundable unless withdrawal is completed more than four days in advance of the workshop or program start date.
If you have registered in a program but are unable to participate due to the vaccination requirements, you can withdraw from your program through your online account without penalty. Alternatively, you can contact Support Services.
If you have registered in a program but are unable to participate due to the vaccination requirements, you can withdraw through your online account for a full refund without penalty. Alternatively, you can contact Support Services.
If you have questions about cancelling a booking, requesting a membership refund, or about our available programs and services, please contact a member of our Support Services team at 905-815-2000 or email firstname.lastname@example.org Monday to Friday from 8:30 a.m. to 4:30 p.m.
Transfers and withdrawals can be made up to 14 days prior to the start date of the program. A full credit will be applied to your online registration account. Refund requests are subject to an administration fee of $10 plus HST.
The Recreation and Culture department strives to make our programs and services accessible and inclusive to all members of our community including those with intellectual or physical disabilities; attention and behaviour difficulties; vision and hearing impairments; learning disabilities; allergies and medical conditions.
For more information, visit our Inclusion and Support Services page.
Persons requiring that a support person accompanies them in order to participate in Recreation and Culture drop-in programs can apply for an Express Pass. Express Passes are provided at no-charge, provide free entry for the support person and streamlines the program check-in experience.
Support workers will be required to complete COVID screening upon arrival at the facility but Express Pass holders do not need to register the support worker attending public swims or skates with them.
For more information, please speak to a Customer Service Representative at your local recreation and culture facility.
Individuals with seizure disorders or other serious medical conditions should be accompanied by an individual knowledgeable of their condition and responsible who can provide immediate assistance if needed.