Proof of vaccination is required at indoor town facilities. Oakville remains in Step 3 of the Province’s reopening plan. Please continue to follow all current public health measures.
At this time, the Town of Oakville requires anyone 12 years of age or older to provide proof of identification and proof of full COVID-19 vaccination (or medical exemption) before entering or accessing any indoor recreation and culture facilities.
Anyone entering town facilities must also pass a COVID-19 screening, wear a mask and follow current physical distancing rules. Should you have questions, please email recreation@oakville.ca or call 905-815-2000 from Monday to Friday between 8:30 a.m. and 4:30 p.m.
All programs and activities must be pre-booked in advance. Visit our Recreation Programs FAQs page for more information.
All required health and safety measures will be in place and capacities will be based on the two-metre distancing requirement. Not all amenities are available at this time.
You can now register daily up to seven days in advance and view all scheduled drop-in programs offered even before registration opens.
First time? You may need to create a new account. Learn more by visiting our Registration and Subsidy Information page.
Spaces are limited. If you cannot attend your session, please cancel your reservation as soon as possible to accommodate our waitlists.
You can now purchase three-month and annual memberships online.
Check out our How to Book a Drop-in Program video to learn more about using our new registration software in easy-to-follow steps.
Admission standards and capacity restrictions apply. Only those pre-registered in a program will be allowed into our facilities.
All visitors to Town of Oakville recreation and culture facilities must arrive wearing a mask, and masks must be worn indoors at all times unless you are exercising (per Halton Region By-Law). .
Patrons must also be able to confidently pass our COVID-19 screening questionnaire. To save time, you can complete this online form in advance and bring your confirmation email or PDF with you to the facility. If you are sick or have travelled in the past 14 days, please stay at home.
Drop-ins must be pre-booked and paid for online using Active Oakville. Browse our summer Recreation and Culture programs online and visit the Recreation and Culture Programs FAQs page for more information.
Please note: Not all amenities are available at this time.
Stay at least two (2) metres/six (6) feet from other users not from the same household.
Users should wash and sanitize their hands before and after use.
Skate patrol staff enforce our rules and ensure a safe skating environment for everyone. Failure to respect these rules and follow instruction from the skate patrol may result in ejection.
Please report any accidents or injuries to the skate patrol or arena staff immediately.
Only persons wearing skates are permitted on the ice surface.
No food or drinks are allowed on the ice surface.
Helmets are strongly recommended for all programs and mandatory for shinny hockey.
Children should be accompanied and supervised by an adult at all times.
Coaching is not permitted during any recreational skates or shinny hockey.
Skaters and players must stay off the ice until the Zamboni (ice resurfacer) has returned to the garage with the doors fully closed.
Outdoor skating opportunities are available at Trafalgar Park weather permitting. Sticks and pucks are only allowed at designated times.
All skaters must skate in the same direction.
No pucks, hockey sticks, chairs, strollers, or other equipment are allowed on the ice surface except for skate aids approved by the Town of Oakville, which must stay in the roped-off area.
Please note: Wheelchairs are allowed on the ice if a responsible person age 16 or older with skates on accompanies the participant.
Admission must be pre-paid online. To help manage capacity restrictions, in-person drop-ins, cash payments and complimentary passes are not accepted at this time. Valentine’s Day tickets will be accepted for two months after non-registered pay-as-you-go programming returns.
Individual admission fees:
Our new responsive site will offer improved functionality and self-serve options, plus a more seamless registration process with opportunities to purchase memberships online. Visit the Registration Information page for details about creating your new account.
Yes. Residents can contact Support Services at 905-815-2000 Monday to Friday, between 8:30 a.m. and 4:30 p.m., to purchase a membership over the phone or for more information.
At this time, monthly payment plans for annual memberships can only be set up by staff. We are working with our vendor to provide an online self-serve option as soon as possible. In the meantime, please call us or come to a community centre to make arrangements in person.
Please note: Membership photos will be taken at your first in-person visit and a non-resident fee of $10 + HST will be charged as applicable.
Family and Student Fitness memberships can only be purchased at community centres or by calling 905-815-2000. Proof of full-time student status is required in person or by email (if purchasing memberships over the phone).
Join one fitness centre and safely enjoy all six locations!
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Participants are to attend all classes as scheduled for the program in which they are registered. Make-up classes or credits/refunds for missed classes are not available.
Spaces in our programs are very limited. If you have registered for a class and can no longer attend, we ask that you withdraw from your session as soon as possible. This allows us to accommodate anyone on the waitlist.
The town reserves the right to cancel or alter any classes, times, costs or locations without notice as required due to low enrolment, change of policy, or availability of facilities or instructors.
In the event that a program or service is cancelled by the town, every effort will be made to accommodate the participant in another program or through another service. If there is no other program or service which is satisfactory to the participant, a refund may be provided and no administration fee will be charged. Every effort will be made to reschedule single date cancellations. If the participant is unable to attend the rescheduled date, the single date fee will appear as an account credit for future use.
Recreation and Culture programs, memberships and rental permits cancelled due to COVID-19 health and safety restrictions will be automatically refunded to impacted customers. You do not have to do anything for this to take place.
Customers are asked to please be patient as refunds may take up to two weeks to display on your credit card statement, depending on your financial institution or credit card provider. Cheques may be issued for some refunds pending original payment type.
Occasionally, clients encounter unexpected scheduling changes or medical concerns that require them to withdraw from their program.
Spaces in our programs are very limited. If you have registered for a class and can no longer attend, we ask that you withdraw from your session as soon as possible. This allows us to accommodate anyone on the waitlist.
If you are withdrawing from a pre-booked drop-in more than 24 hours in advance, you can withdraw through your online account. If it’s within 24 hours of your program, please call the facility you chose to attend directly to withdraw.
The easiest way to withdraw from a program is through your online registration account. Some programs are not eligible for refunds or withdrawals. Please go to Exceptions for details.
Refunds are returned to the method of payment used in the original transaction. Requests under $20 where the original method of payment was cash, cheque or debit will remain on account for future use. Requests made to the program instructor, emailed or left on voicemail will not be considered sufficient notice.
You can request a refund or withdraw via your online account without penalty.
This request a refund or withdrawal option is subject to an administrative fee of $10 plus HST.
This request a refund or withdrawal option is subject to an administrative fee of $10 plus HST.
The amount refunded will be the full cost of the program, less any applicable administrative fees, and less the cost of any classes already held. Material fees are non-refundable.
Requests will be processed and prorated as of the date and time that official notification is received by the Recreation and Culture department and cannot be backdated.
Withdrawal/refund requests received after the start time of the third class of the program will only be processed for medical reasons for the remaining classes of the program and must be accompanied by a doctor’s note. Material fees are non-refundable.
These requests will be processed and prorated as of the date and time that official notification is received by the Recreation and Culture department and cannot be backdated.
Workshops, P.A. Days, Summer Camps, March Break and Holiday Camps are not eligible for withdrawals or transfers later than four days prior to the start date of the program.
If you have registered in a program but are unable to participate due to the vaccination requirements, you can withdraw from your program through your online account without penalty. Alternatively, you can contact Support Services.
If you have registered in a program but are unable to participate due to the vaccination requirements, you can withdraw through your online account for a full refund without penalty. Alternatively, you can contact Support Services.
If you have questions about cancelling a booking, requesting a membership refund, or about our available programs and services, please contact a member of our Support Services team at 905-815-2000 or email recreation@oakville.ca Monday to Friday from 8:30 a.m. to 4:30 p.m.
Transfers and withdrawals can be made up to 14 days prior to the start date of the program. A full credit will be applied to your online registration account. Refund requests are subject to an administration fee of $10 plus HST.
The Recreation and Culture department strives to make our programs and services accessible and inclusive to all members of our community including those with intellectual or physical disabilities; attention and behaviour difficulties; vision and hearing impairments; learning disabilities; allergies and medical conditions.
For more information, visit our Inclusion and Support Services page.
Persons requiring that a support person accompanies them in order to participate in Recreation and Culture drop-in programs can apply for an Express Pass. Express Passes are provided at no-charge, provide free entry for the support person and streamlines the program check-in experience.
Support workers will be required to complete COVID screening upon arrival at the facility but Express Pass holders do not need to register the support worker attending public swims or skates with them.
For more information, please speak to a Customer Service Representative at your local recreation and culture facility.
Individuals with seizure disorders or other serious medical conditions should be accompanied by an individual knowledgeable of their condition and responsible who can provide immediate assistance if needed.
The refrigerated outdoor ice rink at Trafalgar Park offers timed skating opportunities, weather permitting. Capacity limits apply* and are subject to change.
Drop-ins are not allowed. Skate times must be booked in advance using Active Oakville. All participants, including parents/guardians, must be registered to access the ice. Personal Support Workers do not need to register.
Spectators are not allowed within the perimeter fencing, except for registered parents/guardians supervising children. Staff will check registrants in and monitor the ice.
You must stay at least two (2) metres/six (6) feet from other users who aren't from the same household. Please consider wearing a mask in case physical distancing cannot be maintained outdoors.
NO GAME PLAY or scrimmages allowed. The use of sticks and pucks are permitted during select times only at the Trafalgar Park outdoor ice rink.
Review the Admission Requirements and Guidelines tab for more information.
*Please note: Outdoor public events and social gatherings are limited to five (5) individuals under the current restrictions. Capacity limits for recreational amenities do not fall under the same restrictions.
Under the current measures, capacities for recreational amenities are established by the size of the amenity. Outdoor fitness facilities, such as pickleball courts and skating rinks may operate as long as users do not congregate in groups of more than five (5) outside of their household, and/or are not in close contact with others outside of their household.
Admission and capacity restrictions apply. Schedules are subject to change.
Personal Support Workers do not need to register but will need to complete our COVID-19 screening questionnaire.
Please be courteous and cancel your booking if your plans change, so that others have a chance to attend instead. You can cancel your booking online, or call the facility directly if you are cancelling last-minute.
Admission standards and activity capacities apply.
Schedule subject to change.
Visit active.oakville.ca for more information.
This information was updated on Tuesday, October 12, 2021 2:30 PM