As the province begins to gradually ease restrictions on January 31, 2022, the Town of Oakville is ready to welcome residents back to our facilities with health and safety measures in place.
Following the province’s announcement on January 20 that restrictions will be lifted gradually, the Recreation and Culture department plans to resume some programming starting January 31. Memberships that were paused have been reactivated to allow for bookings. Spaces are limited and pre-registration is strongly recommended.
At this time, the Town of Oakville requires anyone 12 years of age or older to provide proof of identification and a full COVID-19 vaccination certificate with a QR code (or medical exemption) before entering or accessing any indoor recreation and culture facilities. You can print a copy for free at any Oakville Public Library branch.
Anyone entering town facilities must also pass a COVID-19 screening, wear a mask and follow current physical distancing rules. Should you have questions, please email recreation@oakville.ca or call 905-815-2000 from Monday to Friday between 8:30 a.m. and 4:30 p.m.
Water bottles can be used while participating in fitness or sports activities but no other food or beverage is currently allowed in our facilities.
Not all amenities are available at this time. Visit the Recreation and Culture Programs FAQs page for more information.
Please note: Daytime drop-ins at White Oaks Pool have been paused for repairs. Our Monday Waterfit program from 7:45 to 8:45 p.m. will still run. We expect repairs to be completed and our daytime drop-ins to resume by February 7. Subscribe to the Recreation and Culture newsletter and follow us on social media for updates.
Please note: Express Pass holders do not need to register the support worker attending public swims with them as their contact details will be taken when they arrive at the pool.
Scanning membership cards is not required at this time. Admission must be pre-paid online. In-person drop-ins, cash payments and complimentary passes are not accepted at this time. Valentine’s Day tickets will be accepted until December 31, 2021.
If you need support or alternative registration options, please call 905-815-2000 between 8:30 a.m. and 4:30 p.m. Monday to Friday.
Family recreation memberships and Student Fitness memberships can only be purchased at community centres or by calling 905-815-2000. Proof of full-time student status is required in person or by email (if purchasing memberships over the phone).
Join one fitness centre and safely enjoy all six locations!
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We hope to offer limited Learn to Swim lessons at select pools for a reduced winter session.
Patrons must be able to provide proof of vaccination (or exemption) and confidently pass our COVID-19 screening questionnaire. If you are sick or have travelled in the past 14 days, please stay at home.
All visitors to Town of Oakville recreation and culture facilities must arrive wearing a mask, and masks must be worn indoors at all times unless you are exercising (per Halton Region By-Law).
Outdoor pools close during thunderstorms and refunds will be issued as applicable. Rain days are non-refundable as our outdoor pools remain open.
Please visit our Pools page for locations and details.
Yes. Swimmers must continue to take general precautions, including physical distancing, as indicated.
Current evidence suggests that COVID-19 is largely transmitted through respiratory droplets that can spread up to six feet but does not spread through water in recreational water facilities.
The town ensures proper operation of water filtration and disinfection systems that should remove or inactivate the COVID-19 virus.
Participants and parents/guardians must wear a mask at all times unless in the swimming pool. Instructors will be wearing face shields when in the water and masks while on deck.
For aquatic programs, please arrive dressed to swim, with a towel, goggles and anything else you might need. The change rooms at our indoor pools will be open and accessible but capacity may be limited due to physical distancing restrictions, as applicable.
If possible, participants are encouraged to take a shower prior to visiting the pool to avoid having to rinse off prior to entering the pool.
Staff will follow all revised CPR and First Aid treatment processes, as amended by the Lifesaving Society in our safety guidelines. On-deck First Aid treatment stations will be established for outdoor pools.
Express Pass holders do not need to register the support worker attending with them as their contact details will be taken when they arrive at the pool.
Washrooms are open. Please come dressed and ready to swim.
For aquatic programs, please arrive dressed to swim, with a towel, goggles and anything else you might need. The change rooms at our indoor pools will be open and accessible but capacity may be limited due to physical distancing restrictions.
Lifejackets will be available but participants are encouraged to bring their own. Equipment for lessons, Leadership and Waterfit classes will be available.
Swimmers must bring their own equipment such as goggles and towels.
Each pool will have their own capacities depending on configuration.
Yes, but please let the lifeguard know upon entering the pool and we will do our best to accommodate requests.
The pools offering length swims will be divided into double lanes. Each double lane will have a maximum of eight (8) people per lane.
No. Lanes will not be put out for leisure swims.
All public swims are subject to admission rules and capacity restrictions.
Participants and parent/guardian must wear a mask at all times unless in the swimming pool. Staff will be wearing face shields when in the water and masks while on deck.
If possible, participants are encouraged to take a shower prior to visiting the pool to avoid having to rinse off prior to entering the pool. Some pools have on-deck showers but not all. Showers will not be made available at the end of the swim.
Please note: Private lessons are NOT allowed during recreational swim times. Thank you in advance for your cooperation.
Swimmers must meet the requirements of the following admission standards to be granted entrance into any pool.
Children age 7 to 9 who can successfully pass the facility swim test may enter the pool unsupervised. Swimming with a buddy is strongly recommended.
Children age 10 years or older may enter the pool area unsupervised. Swimming with a buddy is strongly recommended.
To successfully pass the Facility Swim Test, individuals must demonstrate comfort in the water and be able to swim on their front for a minimum of two widths of the pool continuously in shallow water.
Individuals with seizure disorders or other serious medical conditions should be accompanied by an individual knowledgeable of their condition and responsible who can provide immediate assistance if needed.
Children that pass the Facility Swim Test can swim on their own.
To ensure our facilities are kept clean and operate efficiently, all participants are required to:
Please note also:
Participants are to attend all classes as scheduled for the program in which they are registered. Make-up classes or credits/refunds for missed classes are not available.
If you have registered for a class and can no longer attend, we ask that you withdraw from your session as soon as possible. This allows us to accommodate anyone on the waitlist.
The town reserves the right to cancel or alter any classes, times, costs or locations without notice as required due to low enrolment, change of policy, or availability of facilities or instructors.
In the event that a program or service is cancelled by the town, every effort will be made to accommodate the participant in another program or through another service. If there is no other program or service which is satisfactory to the participant, a refund may be provided and no administration fee will be charged. Every effort will be made to reschedule single date cancellations. If the participant is unable to attend the rescheduled date, the single date fee will appear as an account credit for future use.
Recreation and Culture programs, memberships and rental permits cancelled due to COVID-19 health and safety restrictions will be automatically refunded to impacted customers as long as the credit card information on file is up to date. Where information has expired, the amount will be left as a credit on account. You do not have to do anything for this to take place.
Customers are asked to please be patient as refunds may take up to two weeks to display on your credit card statement, depending on your financial institution or credit card provider. Cheques may be issued for some refunds pending original payment type.
Occasionally, clients encounter unexpected scheduling changes or medical concerns that require them to withdraw from their program.
Spaces in our programs are very limited. If you have registered for a class and can no longer attend, we ask that you withdraw from your session as soon as possible. This allows us to accommodate anyone on the waitlist.
If you are withdrawing from a pre-booked drop-in more than 24 hours in advance, you can withdraw through your online account. If it’s within 24 hours of your program, please call the facility you chose to attend directly to withdraw.
The easiest way to withdraw from a program is through your online registration account. Some programs are not eligible for refunds or withdrawals. Please go to Exceptions for details.
Refunds are returned to the method of payment used in the original transaction. Requests under $20 where the original method of payment was cash, cheque or debit will remain on account for future use. Requests made to the program instructor, emailed or left on voicemail will not be considered sufficient notice.
Material fees are non-refundable unless withdrawal is completed more than four days in advance of the workshop or program start date.
You can request a refund or withdraw via your online account without penalty.
This request a refund or withdrawal option is subject to an administrative fee of $10 plus HST.
This request a refund or withdrawal option is subject to an administrative fee of $10 plus HST.
The amount refunded will be the full cost of the program, less any applicable administrative fees, and less the cost of any classes already held. Material fees are non-refundable.
Requests will be processed and prorated as of the date and time that official notification is received by the Recreation and Culture department and cannot be backdated.
Withdrawal/refund requests received after the start time of the third class of the program will only be processed for medical reasons for the remaining classes of the program and must be accompanied by a doctor’s note. Material fees are non-refundable.
These requests will be processed and prorated as of the date and time that official notification is received by the Recreation and Culture department and cannot be backdated.
Workshops, P.A. Days, Summer Camps, March Break and Holiday Camps are not eligible for withdrawals or transfers later than four days prior to the start date of the program. Material fees are non-refundable unless withdrawal is completed more than four days in advance of the workshop or program start date.
If you have registered in a program but are unable to participate due to the vaccination requirements, you can withdraw from your program through your online account without penalty. Alternatively, you can contact Support Services.
If you have registered in a program but are unable to participate due to the vaccination requirements, you can withdraw through your online account for a full refund without penalty. Alternatively, you can contact Support Services.
If you have questions about cancelling a booking, requesting a membership refund, or about our available programs and services, please contact a member of our Support Services team at 905-815-2000 or email recreation@oakville.ca Monday to Friday from 8:30 a.m. to 4:30 p.m.
Transfers and withdrawals can be made up to 14 days prior to the start date of the program. A full credit will be applied to your online registration account. Refund requests are subject to an administration fee of $10 plus HST.
The Recreation and Culture department strives to make our programs and services accessible and inclusive to all members of our community including those with intellectual or physical disabilities; attention and behaviour difficulties; vision and hearing impairments; learning disabilities; allergies and medical conditions.
For more information, visit our Inclusion and Support Services page.
Persons requiring that a support person accompanies them in order to participate in Recreation and Culture drop-in programs can apply for an Express Pass. Express Passes are provided at no-charge, provide free entry for the support person and streamlines the program check-in experience.
Support workers will be required to complete COVID screening upon arrival at the facility but Express Pass holders do not need to register the support worker attending public swims or skates with them.
For more information, please speak to a Customer Service Representative at your local recreation and culture facility.
Individuals with seizure disorders or other serious medical conditions should be accompanied by an individual knowledgeable of their condition and responsible who can provide immediate assistance if needed.