Public Swimming

Please note: Express Pass holders do not need to register the support worker attending public swims with them as their contact details will be taken when they arrive at the pool.

Scanning membership cards is not required at this time. Admission must be pre-paid online. In-person drop-ins, cash payments and complimentary passes are not accepted at this time. Valentine’s Day tickets will be accepted for two months after non-registered pay-as-you-go programming returns.

Details about PINs for online bookings and registration, withdrawals, etc. can be found on the Registration Information page. If you need additional support or alternative registration options, please call 905-815-2000 between 8:30 a.m. and 4:30 p.m. Monday to Friday.

Single admission fees for leisure and length swims

• $4.07 for seniors (65+) and youth
• $5.09 for adults (18+)

Admission must be pre-paid online. To help manage capacity restrictions, in-person drop-ins, cash payments and complimentary passes are not accepted at this time. Valentine’s Day tickets will be accepted for two months after non-registered pay-as-you-go programming returns.

We are transitioning to new registration and booking software this fall.

Our new responsive site will offer improved functionality and self-serve options, plus a more seamless registration process with opportunities to purchase memberships and book a facility online. The official launch is scheduled to coincide with our Fall 2021 program session registration kickoff in early September.

To make this move easier for everyone, Culture, Fitness and General Activity memberships will all be sold to end on September 5 (and will be prorated accordingly) starting Monday, July 26.

We are offering special one-month rates in response to the COVID-19 pandemic.

Due to shifting COVID-19 health and safety restrictions, memberships are only available on a monthly basis and can be renewed two weeks prior to their expiry.

Recreation and Culture memberships cancelled due to COVID-19 restrictions will be automatically refunded to impacted customers. You do not have to do anything for this to take place.

Our monthly Fitness and (when available) Full Fitness Memberships can now be used to participate in any of our virtual fitness classes! One-time individual admission fees are also available and vary by activity.

Memberships can be purchased by credit card by contacting a Support Services team member at 905-815-2000, Monday to Friday from 8:30 a.m. to 4:30 p.m. Arrangements will be made for individuals who require support for other payment methods. A non-resident fee of $10 + HST will be charged as applicable.

Monthly General Activity Fees

• $20.53 + tax for adults
• $16.42 + tax for youth and seniors

Includes, when available:

• Recreational swims
• Recreational skates
• Drop-in sports
• Walking tracks

Monthly Fitness Fees

• $37.36 + tax for adults
• $29.89 + tax for seniors
• $24.28 + tax for students

Includes, when available:

• Fitness centre access
• Fitness classes, virtual and in-person
• Courts
• Recreational swims
• Recreational skates
• Drop-in sports
• Walking tracks

Monthly Full Fitness Fees
(not currently available)

• $44.83 + tax for adults
• $35.87 + tax for seniors
• $29.14 + tax for students

Includes, when available:

• Fitness centre access
• Fitness classes, virtual and in-person
• Courts
• Recreational swims and Waterfit
• Recreational skates
• Drop-in sports
• Walking tracks
• Shinny hockey, and
• Rock climbing

Only those pre-registered in a program will be allowed into our facilities. Patrons must also be able to confidently pass our COVID-19 screening questionnaire. To save time, you can complete this online form in advance and bring your confirmation email or PDF with you to the facility. If you are sick or have travelled in the past 14 days, please stay at home.

Residents can pre-book recreational swimming spots using Active Oakville. Swims for the following week are posted Mondays at 9 a.m.

Outdoor pools close during thunderstorms and refunds will be issued as applicable. Rain days are non-refundable as our outdoor pools remain open.

Please visit our Pools page for locations and details.

Are pools safe to use?

Yes. Swimmers must continue to take general precautions, including physical distancing of at least 2 metres/6 feet, especially in communal areas such as washrooms.

Current evidence suggests that COVID-19 is largely transmitted through respiratory droplets that can spread up to six feet but does not spread through water in recreational water facilities.

The town ensures proper operation of water filtration and disinfection systems that should remove or inactivate the COVID-19 virus.

Cleaning and disinfection of the pool area, as well as washrooms, will be done after every swim.

Do I have to wear a mask?

Participants and parent/guardian must wear a mask at all times unless in the swimming pool. Instructors will be wearing face shields when in the water and masks while on deck.

What do I need to I know before I arrive at the pool?

Please come dressed to swim as change rooms will be available after swims only.

If possible, participants are encouraged to take a shower prior to visiting the pool to avoid having to rinse off prior to entering the pool. Some pools have on-deck showers but not all. Showers will not be made available at the end of the swim.

There are fewer resting areas (chairs and lawn chairs) and pool/swimmer capacity is based on 2-metre distancing requirements.

Staff will follow all revised CPR and First Aid treatment processes, as amended by the Lifesaving Society in our safety guidelines. On-deck First Aid treatment stations will be established for outdoor pools.

Does my support worker have to be registered to attend a swim with me if I have an Express Pass?

Express Pass holders do not need to register the support worker attending with them as their contact details will be taken when they arrive at the pool.

Will washrooms be open?

Washrooms are open. Please come dressed and ready to swim.

When are change rooms open for public use?

Patrons will still be expected to come to the pool showered, changed and ready to swim. Change rooms will be available after swims only.

Will equipment be available?

Lifejackets will be available and will be disinfected after every use but participants are encouraged to bring their own. Equipment for lessons, Leadership and Waterfit classes will be available.

Swimmers must bring their own equipment such as goggles and towels.

Only essential equipment will be provided to patrons and all shared equipment will be disinfected between uses. Slides and diving boards will not be available.

How many people are allowed to swim?

For length swims, five (5) swimmers per double lane will be allowed.

For leisure swims, each pool will have their own capacities depending on configuration. Physical distancing is required.

If a friend wants to swim in the same lane as me, can we swim together?

Yes, but please let the lifeguard know upon entering the pool and we will do our best to accommodate requests.

What will length swims look like this year?

The pools offering length swims will be divided into double lanes. Each double lane will have a maximum of five(5) people per lane.

Will we be able to swim length swims during leisure swims?

No. Lanes will not be put out for leisure swims.

What happens if someone swims faster or slower than me during a length swim?

• If any swimmer needs to pass another, participants must do so while maintaining a distance of 2 metres/6 feet.
• Swimmers are asked to swim continually throughout the 45-minute timeslots.
• Short breaks (i.e. drinking water, adjusting goggles) are allowed in the pool. For any longer breaks, participants must come out of the water and rest on deck, maintaining a distance of 2 metres/6 feet from any other person.
• Resting and socializing at the end of the lane is not permitted.

All public swims are subject to admission rules and capacity restrictions.

Participants and parent/guardian must wear a mask at all times unless in the swimming pool. Staff will be wearing face shields when in the water and masks while on deck.

If possible, participants are encouraged to take a shower prior to visiting the pool to avoid having to rinse off prior to entering the pool. Some pools have on-deck showers but not all. Showers will not be made available at the end of the swim.

Please note: Private lessons are NOT allowed during recreational swim times. Thank you in advance for your cooperation.

Our Swim Admission Policy Standards

Swimmers must meet the requirements of the following admission standards to be granted entrance into any pool.

Stop! Ages 0-6

• Children age 6 and under may not enter the swimming pool unless they are accompanied by a guardian 14 years of age or older.
• The guardian is responsible for their direct supervision and must be in the water and able to assist immediately.
• Two children per guardian (ages 14+) or up to four children per guardian if all children wear life-jackets.

Caution. Ages 7-9

• Children age 7 to 9 who are non-swimmers must be accompanied by a guardian 14 years of age or older.
• The guardian is responsible for their direct supervision and must be in the water and able to assist immediately.
• Two children (non-swimmers) per guardian (ages 14+) or up to four children (non-swimmers) per guardian if all children wear life-jackets.

Children age 7 to 9 who can successfully pass the facility swim test may enter the pool unsupervised. Swimming with a buddy is strongly recommended.

OK! Ages 10+

Children age 10 years or older may enter the pool area unsupervised. Swimming with a buddy is strongly recommended.

Swim testing

To successfully pass the Facility Swim Test, individuals must demonstrate comfort in the water and be able to swim on their front for a minimum of two widths of the pool continuously in shallow water.

Pool admittance policy

• Any parents/guardians on the pool deck as spectators pay the regular admission fee due to lifeguard ratio requirements, whether they swim or not.
• Parents/guardians in the pool gallery as spectators are not part of swim ratio and do not have to pay.

Water slide admittance policy

• Riders at Iroquois Ridge Pool must be a minimum height of 107 cm (also recommended that riders can swim the width of the pool).
• Riders at Glen Abbey Pool must be a minimum height of 107 cm and able to pass the Facility Swim Test.

Medical conditions

Individuals with seizure disorders or other serious medical conditions should be accompanied by an individual knowledgeable of their condition and responsible who can provide immediate assistance if needed.

Children that pass the Facility Swim Test can swim on their own.

Healthy swim etiquette

To ensure our facilities are kept clean and operate efficiently, all participants are required to:

• Wear appropriate swimming attire or clothing that is different from the clothing worn to the facility.
  • Clothing should be light weight fabric and free from rips/tears, rivets, dangling strings, denim and zippers.
  • Bottoms must cover the buttocks area and must not be see-through.
  • Bring clean flip flops or sandals to wear on the pool deck. Street shoes are not permitted on the pool deck.
• Refrain from using the pool when ill, or if they have experienced diarrhea in the past week.
• Prevent pool fouling! Please refrain from feeding children or eating large meals before swimming. All swimmers are encouraged to visit the washroom before entering the pool.
• Ensure children who are not toilet trained wear swim diapers made for swimming. These are available for purchase at the customer service desk.
• Dress in suitable bathing or clean outdoor attire and pay the posted admission fee before entering the pool deck area.
• Bring your reusable drinking containers! Only water in plastic bottles are permitted on the pool deck.
• Ensure children are never left unattended.

Please note also:

• Strollers are not permitted on our sanitized decks, except for the Outdoor Pool decks.
• Anyone under the influence of alcohol or illegal drugs will not be allowed into the facility and consumption of these substances is not permitted on the pool deck or in the facility.

Cancellations

Recreation and Culture programs, memberships and rental permits cancelled due to COVID-19 health and safety restrictions will be automatically refunded to impacted customers. You do not have to do anything for this to take place.

Customers are asked to please be patient as refunds may take up to two weeks to display on your credit card statement, depending on your financial institution or credit card provider. Cheques may be issued for some refunds pending original payment type.

Withdrawals

Spaces in our programs are very limited. If you have registered for a class and can no longer attend, we ask that you withdraw from your session as soon as possible. This allows us to accommodate anyone on the waitlist.

If you are withdrawing from a prebooked drop-in more than 24 hours in advance, you can withdraw through your online iris account. If it’s within 24 hours of your program, please call the facility you chose to attend directly to withdraw.

How to contact Support Services

If you have questions about cancelling a booking, requesting a membership refund, or about our available programs and services, please contact a member of our Support Services team at 905-815-2000 or email iris@oakville.ca Monday to Friday from 8:30 a.m. to 4:30 p.m.

The Recreation and Culture department strives to make our programs and services accessible and inclusive to all members of our community including those with intellectual or physical disabilities; attention and behaviour difficulties; vision and hearing impairments; learning disabilities; allergies and medical conditions.

For more information, visit our Inclusion and Support Services page.

Admission for support persons

Persons requiring that a support person accompanies them in order to participate in Recreation and Culture drop-in programs can apply for an Express Pass. Express Passes are provided at no-charge, provide free entry for the support person and streamlines the program check-in experience.

Support workers will be required to complete COVID screening upon arrival at the facility but Express Pass holders do not need to register the support worker attending public swims or skates with them.

For more information, please speak to a Customer Service Representative at your local recreation and culture facility.

Medical conditions

Individuals with seizure disorders or other serious medical conditions should be accompanied by an individual knowledgeable of their condition and responsible who can provide immediate assistance if needed.